Customer Reviews

We pride ourselves on our customer service, and there’s no better reward than all of these kind words!

Customer Reviews

What with all the different flooring companies out there, sometimes it can be hard to know who to go with. After all, you want to make sure that you get the very best flooring for the very best price.

We could tell you all about our incredible services, or we could let our satisfied customers speak for us. Have a look below at all of the customer reviews we’ve been given via independent review websites - Trustpilot, Google Certified Shop and Review Centre.

 

Read our latest reviews from Trustpilot below:

 

Good customer service. Good floor.

5 stars

Good customer service.<br /><br />Very happy with the Natura Ash floor we got. I installed it myself and went down easily. Feels nice and secure.<br /><br />Would recommend this range to anyone.

From the time we went into the store to …

5 stars

From the time we went into the store to the end I cannot fault the service. We were given great information and help from the salesman and from when we placed the order he kept us up to date with what was going on.<br />On delivery of the Laminate flooring , which came direct from Quick step, there was a problem with damaged boards, on contacting customer service I cannot praise the customer service representative enought he sorted out replacement boards for next day delivery and when these came in damaged within ten minutes of me sending in pictures on a email I received a phone call and replacements were sorted out there and then and arrived the next day. <br /><br />Just a pleasure to deal with them.

Visited Edmonton showroom all my …

5 stars

Visited Edmonton showroom all my questions were answered honestly and was not hurried for an order. Very impressed. Delivery driver was also very pleasant & helpful do overall very impressive service by whole team.

service excellent

5 stars

service excellent, helpful,product delivered as advised

extremely helpful staff

5 stars

The flooring supplies representative was extremely helpful with my fairly complicated order. I live in Spain and the delivery was managed very well.

Thank you

5 stars

Thank you. Obsoletely excellent service. Relatively a large order for 6 flats was handled by salesman and the team behind in a fluent way. Delivered their excelant product as promised on time and very professionally. Recommend them very highly.

Easy and quick

5 stars

Easy and quick

Product was as described and meet all …

5 stars

Product was as described and meet all expectations. Easy installation if the prep. work has been done properly.

Very good experience in all sectors

4 stars

Very good experience in all sectors

great communication and delivery and …

5 stars

great communication and delivery and love the flooring now it is laid

Great company

5 stars

We ordered our Karndean flooring from this company and found them to be professional in all aspects of their service. They told us a delivery date but took the time to contact us to apologise that this would have to be put a day due to circumstances they had no control over. The flooring arrived on the right day and looks lovely now it has been fitted.

Delivered on time as promised

5 stars

Delivered on time as promised, order was easy to place in line, would recommend to anyone

Delivery driver an asset to your …

5 stars

Delivery driver an asset to your company. Besides the flooring being excellent value and good quality, we feel that the delivery driver should be commended on his excellent attitude, compassion and his cheery nature. He carried the goods in as my husband is not able to carry anything heavy - we felt that this was very kind and thoughtful and hope that his company recognise this gem of a man

Called at the office in Thetford to …

5 stars

Called at the office in Thetford to purchase rather than online, staff were very helpful and calculated measurements accurately giving minimum waste. Delivery was good and timing accurate. The floor itself was easy to fit and looks amazing. Thank you and would recommend you to anyone

Very helpful

5 stars

Very helpful - we have achieved a good new floor.

Great product and quick delivery.

5 stars

Arrived quickly. Was as described and appears a good quality product at a reasonable price.

Good service

5 stars

Good service. Great choice of products,. The flooring is of the highest quality. Good delivery service too. Very helpful and reliable all round.

Good product

5 stars

Good product<br />Good Service<br />Friendly and helpful staff

First class service

5 stars

Fast delivery. Branded goods delivered in perfect condition. Good feedback so I knew what was happening at every stage of purchase and delivery.

Satisfied

5 stars

Polite, helpfull and professional in all aspects of advice. Price was competitive, in all a pleasant experience.


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