Customer Reviews

We pride ourselves on our customer service, and there’s no better reward than all of these kind words!

Customer Reviews

What with all the different flooring companies out there, sometimes it can be hard to know who to go with. After all, you want to make sure that you get the very best flooring for the very best price.

We could tell you all about our incredible services, or we could let our satisfied customers speak for us. Have a look below at all of the customer reviews we’ve been given via independent review websites - Trustpilot, Google Certified Shop and Review Centre.

 

Read our latest reviews from Trustpilot below:

 

Excellent - can't fault them.

5 stars

We chose them primarily because of their attractive prices and their excellent reviews. We visited their Croydon showroom and found the staff to be very helpful. They sent us a sample within a couple of days and we ordered by phone. They offered to deliver to suit us. The courier company sent an 18 ton lorry which could not navigate our cul de sac but, when we phoned to explain the problem, the salesperson sorted everything immediately and arranged for a smaller lorry to deliver the next day. So all in all, excellent service.

Great Service All Round

5 stars

FlooringSupplies.co.uk ordering, products and delivery all 1st class. I ordered online but had some questions and needed to update my order. Called them and they could not have been more helpful in making the changes and answering the queries. Delivery was just as good with the driver being very helpful and friendly. He made sure he got the pallet as close to the house as possible, which was a great help with the 52 packets of flooring ordered. No hesitation in recommending.

Good price excellent service

5 stars

Excellent product, easy ordering, knowledgeable staff and efficient delivery.

Excellent Company

5 stars

Great dealing with them, happy with all aspects

great comms

5 stars

great price and customer service.

My beautiful floor

4 stars

Good service nice guy who delivered floor s very kind.

Very friendly service and punctual

5 stars

From the start to finish very professional and friendly service

1st class service.

5 stars

just bought laminate flooring from Flooring supplies. First time I have used them, service,delivery and product was first class.

Great Service

5 stars

Helpful support staff. Great product. On time delivery. Trouble free transaction.

Professional, helpful support and advice

4 stars

Recently purchased wooden flooring from Flooring Supplies and was impressed overall by the helpful service we received. The in-store advice from Kara at Thetford and the willingness to arrange samples helped us make the right choice and the flooring contractor they recommended (Mark Flood) provided an exemplary service and did a fantastic job. Would not hesitate to recommend both FS and Mark.

Very happy

5 stars

Ordering through to delivery was a smooth process for me and communication was great throughout. The flooring I chose was excellent quality for the price. Would definitely use again. Cheers!

Good service

5 stars

No problem with flooring everyone very helpful, thank you

Very helpful order delivered on time

4 stars

Initially went to one of their stores, got given good honest advice on flooring options. In the end made our choice of the Mississippi Walnut veneer. Not the cheapest but had a good thick veneer. Flooring was delivered on time. We have not had it laid yet so cannot give a full review of quality and finish. But from what we have seen looks okay.

Good service

4 stars

Good service, knowledgeable & helpful staff.

Very good product

4 stars

Good product with free delivery and underway. Unfortunately 2 packs came damaged, however after a phone call and email this was sorted with replacement sent and delivered within 2 working days.<br /><br />Overbally VERY GOOD.

Great product and Great service

5 stars

i was really pleased with the advice, service and delivery all very easy and swift. I bought the Aberdeen Oak for a 3 bed flat and it really does look great. Many thanks for your assistance.

New kitchen flooring

5 stars

Ordering very easy via telephone, staff very helpful and polite. Flooring arrived on time, delivered right to the door! Looks brilliant now it is down, it's one of the new range and was easy to lay. Hard wearing, (the ground floor of my house is all done in Polyflor), easy to clean and warm to the feet, not like wood. Can't recommend it enough!

Recommended

5 stars

Flooringsupplies.co.uk had the best price for my recent purchase of Kahrs Oak Rye wood flooring. Service has also been excellent, with reliable delivery on a specified date, and excellent communication throughout. Will definitely be using them again!

Fair price, punctual but check the details

4 stars

I like the product, good quality and finish but a bit fiddly to get the boards to click and stay in place... eventually resorted to flooring bar and sacrificial cut offs to knock in.<br /><br />Line up along the length as close as possible and tap (robustly) in.<br /><br />Yes it was all wood but a veneer which I missed when ordering

Replacing goods damaged in transit

5 stars

This was dealt with very efficiently and promptly by Steve Tidy.<br /><br />I highly recommend this company


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