Customer Reviews

We pride ourselves on our customer service, and there’s no better reward than all of these kind words!

Customer Reviews

What with all the different flooring companies out there, sometimes it can be hard to know who to go with. After all, you want to make sure that you get the very best flooring for the very best price.

We could tell you all about our incredible services, or we could let our satisfied customers speak for us. Have a look below at all of the customer reviews we’ve been given via independent review websites - Trustpilot, Google Certified Shop and Review Centre.

 

Read our latest reviews from Trustpilot below:

 

Order came on time and I was very …

5 stars

Order came on time and I was very pleased with the purchase.

Excellent service

5 stars

Excellent service, everything arrived on time and love the wood flooring we chose. We decided to use the finance payment option as well which was extremely easy to set up

Very good customer service

5 stars

Very good customer service - helpful, efficient and nothing too much trouble. Would use them again.

1st class service from ordering to …

5 stars

1st class service from ordering to delivery. I cannot fault this company customer service was excellent. Very happy with the flooring and price.

excellent service from choosing samples …

5 stars

excellent service from choosing samples to receiving flooring.Excellent delivery,arrived perfectly packed & on day requested.I will certainly use again and would also recommend this company for any flooring requirements- I could not fault anything-perfect. The flooring chosen was excellent quality & looks tremendous.

Outstanding Customer service

5 stars

I received excellent customer service from Pricilla and her product knowledge was outstanding. <br />This gave me full confidence when I placed my order and the after sales service has been faultless. I would without a doubt recommend Flooring Supplies.

So much pleased!!!

5 stars

Thank you so much for such a wonderful flooring which looks amazing and probably one of the best value buy beating all competitors. Will surely buy again.

Extremely helpful

5 stars

Extremely helpful, polite and excellent communication skills from all staff.<br />Salesmen prepared to go the extra-mile, very effecient service which I would recommend to anyone.<br />Very satisfied, I expected lots of problems in buying a small area of Karndean flooring and adhesive for a holiday mobile home in the South of France, I got the reverse.

Good customer service

4 stars

Went to their new Thurrock shop to order. Richard assisted us and the order was placed. A little confusion on the underlay but was sorted out. Told when to expect delivery and delivered as promised. They should change delivery company but apart from that all went well.

Excellent product backed by wonderful customer service.

5 stars

The level of service, and on going communication prior to the delivery of my flooring was 1st class. The flooring looks great now that it has been installed. Overall an excellent product backed by wonderful customer service.

A Good Experience

5 stars

My experience with Flooring Supplies was very positive. <br />I found the wood I wanted, and order, service, delivery went all smoothly.<br />They were professional and polite in dealing with and their prices are quite competitive. In comparison accessories cost a little more, but otherwise I am very happy with their overall service.

Good service and responsive.

4 stars

Good service and responsive.<br />Slight minus: A large order would be appreciated that delivery service included delivery guys carrying goods in.<br />Overall very good though and would recommend!

Excellent customer service

5 stars

Excellent customer service, and a large range of flooring.

Would not hesitate to use this company …

5 stars

Would not hesitate to use this company again. Exceptionally good communication and service. <br />Good value for money and choice of products.

Really great experience with the …

4 stars

Really great experience with the company. Their attention to customer service was excellent. My only concern was regards the courier. They lost my delivery in transit and were unable to deliver on my chosen date. Flooring Supplies were great however and kept in touch through the whole process and we were able to rearrange a new delivery date.

Great service as always

5 stars

Great service as always

Needed a quick delivery of floors over …

4 stars

Needed a quick delivery of floors over a bank holiday. There was a discrepancy in the delvery date confirmed by one person and then another the next day, however very curteous service and on time delivery.

I replaced the flooring in my …

5 stars

I replaced the flooring in my living/dining room. With the amazing help and advice of Rhian at the Croydon branch, I chose the Natura Ironbark. The quality of the flooring was excellent and it certainly impressed my builder who is such a perfectionist! Happy to say not only excellent customer service but also a great quality product. Will highly recommend.

Excellent service

5 stars

Excellent service. Used twice now - swift delivery and reasonable prices. Also recommended an excellent fitter.

Professional communication

5 stars

Professional communication, advice and timely delivery. Product arrived as specified and on time, pleasure to work with. Thank you!


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