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Our Delivery Service

Our free delivery just got faster

We’ve always been renowned for our industry-leading delivery, but in 2017 we thought we would take things a step further. That’s why we’re offering Free Express Delivery on all orders over £199. In most cases, that means you can receive your floor just 1 working day after ordering, but please check our delivery times page for more details.

We offer the same Express Delivery service for just £20 on all orders under £199, which means you don’t have to break the bank to get your hands on some last minute accessories.

Terms and Conditions

Access

All deliveries can be made on anything from a van to an 18 tonne lorry, so it is assumed that the delivery address will be easily accessible for any large vehicle. If access is likely to be a problem please inform us at the time of order to discuss alternative delivery options.

Missed Deliveries

If your order arrives as arranged but we're unable to deliver because there's nobody home, the goods are refused, there's inadequate help available, or the order is changed/cancelled within 48 hours of your delivery, you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed deliveries is £0.70 per kg.

Order not as expected

It is important to check the packages for any visual damage to the goods and sign for your order on arrival. In the rare event that you receive damaged goods or there are missing items, please make sure it is noted on the courier's paperwork. We also strongly suggest that you contact us directly as soon as possible to make sure we are aware of the problem so that we can resolve it swiftly.

If using professional fitters

We strongly advise against booking installers until goods have been received and checked as, regrettably, we cannot be held responsible for any consequential losses. Boards should also be given time to acclimatise, as explained here:

How to acclimatise your floor

Deliveries Outside Of Mainland UK

Please be aware that customers living outside of Mainland UK or in some territories of Scotland may not be eligible for next day delivery. Deliveries outside mainland UK may incur extra delivery charges.Once you have placed your order online we will be in contact to arrange the best delivery options available.

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