Delivery Icon

Free Delivery

Spend over £199
Price Match Icon

We Price Match

On every product
Reviews Icon

9.3 on TrustPilot

3381 reviews
Samples Icon

Free Samples

Try before you buy
Finance Icon

Finance Available

On orders over £250

Our Delivery Service

Free Delivery As Standard

We’ve always been renowned for our industry-leading delivery, that’s why we offer Free Express Kerbside Delivery on all orders over £199. In most cases, that means you can receive your floor just 1 working day after ordering, but please check our delivery times page for more details.

We offer the same Express Kerbside Delivery service for just £20 on all orders under £199, which means you don’t have to break the bank to get your hands on some last minute accessories.


Terms and Conditions

All deliveries are kerbside and can be made on anything from a van to an 18 tonne lorry, so it is assumed that the delivery address will be easily accessible for any large vehicle. If access is likely to be a problem please inform us at the time of order to discuss alternative delivery options.


Failed Deliveries

If your order arrives as arranged but we're unable to deliver because there's nobody home, the goods are refused, there's inadequate help available, or the order is changed/cancelled within 48 hours of your delivery, you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed deliveries is £20 or £0.70 per kg if the weight is over 29kg.

If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from our store, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.


Order not as expected

It is important to check the packages for any visual damage to the goods and sign for your order on arrival. In the rare event that you receive damaged goods or there are missing items, please make sure it is noted on the courier's paperwork. If you are not able to inspect the goods at the point of delivery, we strongly suggest that you contact us directly as soon as possible to make sure we are aware of the problem so that we can resolve it swiftly.


If using professional fitters

We strongly advise against booking installers until goods have been received and checked as, regrettably, we cannot be held responsible for any consequential losses. Boards should also be given time to acclimatise, as explained here:

How to acclimatise your floor


Deliveries Outside Of Mainland UK

Please be aware that customers living outside of Mainland UK or in some territories of Scotland may not be eligible for next day delivery. Deliveries outside mainland UK may incur extra delivery charges. Once you have placed your order online we will be in contact to arrange the best delivery options available.



Delivery costs

Delivery Service Price Details
Standard delivery Free / £16.6720 • Delivery can be next day or a day to suit you
• Between 8am - 6pm on your chosen day
• Delivery to kerbside only
• Free on orders over £166199** otherwise charged for

** Free delivery on Junckers floors only available for orders over £500600 otherwise charged at £7590 - your basket will display the correct delivery cost.


Please be aware that customers living outside of Mainland UK or in some territories of Scotland may not be eligible for next day delivery. Deliveries outside mainland UK may incur extra delivery charges. Once you have placed your order online we will be in contact to arrange the best delivery options available.


Delivery timescales

Floor type Timeframe Services available
Real Wood:
Junckers 14 days Standard (small orders £7590*)
Kahrs (Stock or UK) next day Standard
Kahrs (Sweden) 7-10 days Standard
Barlinek (Stock) next day Standard
Barlinek (Non Stock) 10 days Standard
Nätura Solid & Engineered next day Standard
Nätura Parquet next day Standard
Nätura Accessories only next day Standard
Quick-Step next day Standard
Laminate:
Kronospan next day Standard
Quick-Step next day Standard
Pergo next day Standard
Vinyl:
Karndean 3-5 days Standard
Polyflor 2 days Standard
Quick-Step Livyn next day Standard
Carpet:
Natura next day Standard

* Extra delivery cost for services from manufacturer

Please be aware that customers living outside of Mainland UK or in some territories of Scotland may not be eligible for all delivery services. Deliveries outside mainland UK may incur extra delivery charges. Once you have secured your order online we will be in contact to arrange the best delivery options available.

Advice centre
×

Save Your Basket
for Later

Email Image
S

Enter your email address below and we'll send you a link to your basket.

Please send me special offers by email