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Frequently asked questions
General questions
- What should I consider when buying a floor?
- Do you supply samples for your flooring?
- How should I look after my floor?
- How do I measure my floor?
- Flooring brochures and technical documents
- Bathroom flooring ideas
- Kitchen flooring ideas
Preparation and Installation
Laminate
Carpets
Vinyl
Accessories
Real wood floors
- General engineered flooring questions
- General solid flooring questions
- What is the difference between solid and engineered wood floors?
- What different designs are available?
- What finishes are available?
- What wood species are available?
- What is wood grading?
- What edging styles are available?
- What is a hardness rating?
- What are the different veneer thicknesses available?
- Can I use underfloor heating with my realwood floor?
Troubleshooting
- Dents, scratches and marks in it
- Floor has gaps in it
- Floor is lifting
- Floor is warping after installation
- I have just received my flooring and it’s damaged
- Floor is making noises or sounds squeaky when I walk on it
- Wooden floor doesn't match from one board or box to another
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