FlooringSupplies.co.uk Customer Reviews

We aim to make purchasing flooring an easy and enjoyable experience and to make sure we get things right we ask a few questions to each purchaser. See our latest customer reviews regarding our service.


4/5
delivery was prompt and very efficient
Ian Sagar, - 08/05/2012 10:34:27


4/5
Excellent prices for an excellent product. The flooring was the cheapest we could find and still great quality. The flooring was easy to lay and the finished product couldnt be better. I would recommend buying this product and would certainly buy from you again.
Miss Holly Griffiths, Devon - 08/05/2012 09:57:04


3/5
Althought a brilliant place for buying flooring I wasn't very happy with the customer service! But as a whole I'm happy with my flooring and would buy again if needed
Gemma Edwards, Northampton - 08/05/2012 00:32:10


4/5
Very satisfied with your service
Brian Williams, - 07/05/2012 12:58:32


4/5
I was very pleased with the start to finish off the buying process of this product, and a very good price it was for quickstep flooring. I was buying it for somebody else and I was fitting it, I made the order on line one evening and at 9am the next day the company gave me a curtesy call, which I felt was very reassuring after buying something on line. The only slight critisem I had was that I was buying it for an older couple and said to the chap on the phone that could the delivery driver just put the packs in the hallway because the old lady will there on her own, but this was a defiant no no!! He said it was a kerbside drop only,so although the delivery is free you still need a able bodied person your end to carry it. Probably just one of those stupid health & safety things. But a minor problem though still pleased with everything else. Marc Witney
M A Sadler, Oxfordshire - 07/05/2012 10:38:38


4/5
Excellent, good floor and German quality product, recommended without hesitation.
Stuart Harris, Yelverton - 07/05/2012 09:56:38


4/5
I am glad I choose flooring supplies and also with the service provided by them, as they have wide range of choice of flooring and the flooring I picked is amazing I liked it so much that when I buy a house in near future am gonna get the same flooring in there as well also it looked great after it was fitted, also have recommended one of my friend already cheers
Nishu Puri, Northolt - 07/05/2012 09:33:32


5/5
Flooring very good. But the door edging profile was twisted .
Clive Everett, Colchester - 07/05/2012 07:51:06


5/5
Ist time I've fitted this flooring, very good quality & looks brilliant!
J Schofield, Wyverstone, Stowmarket - 06/05/2012 19:28:26


5/5
looks superb, brilliant on price, reliability and amount of confirmation details supplied Thankyou
T Nelson, Great Dunmow - 06/05/2012 18:43:30


5/5
a friend will be ordering a few samples of wood and will place an order in the next few weeks, also the underlay gold was great only just had fitted in new house and what a difference it has made,thanks for you speed and quality will use you again and will carry on giving you details to other people hope that is ok cheers Lee m Griffiths Pembrokeshire Wales.
Lee Griffiths, Pembroke Dock - 06/05/2012 18:10:59


5/5
Excellent sales team,very good delivery service and the product looks good. Room for improvement: The solid oak door/floor trims needed to be planed to accept the thinner 10mm floor plank and would have thought a two part system to fix the top hat section into a u-channel would have been more practical, all the same absolutely delighted with the finished product, thank you.
Linda Barker, Crawley - 06/05/2012 15:06:29


5/5
I wouldn't hesitate to order from this company again and will be recommending it to friends and family. There was a choice of delivery dates and very quick delivery and the customer service was spot on.I received a personal phonecall rather than a email to tell me I'd ordered the wrong underlay and it was changed for a more expensive one at the same price. We've just put the flooring down and are very pleased with the finished result.
Shirley Davies, Llandovery - 06/05/2012 08:13:40


5/5
The follow up call and spec confirmation and measurement check were brilliant.
Elizabeth Simms, Littlehampton - 05/05/2012 19:35:17


4/5
I was slightly confused if the skirting needed a track to fit it to the wall or a glue. great on line support helped me choose the correct method.
Valerie Harris, Leeds - 05/05/2012 12:47:55


3/5
Couldn't supply the size ordered within the timescale specified. However a suitable alternative was offered and a satisfactory goodwill gesture made. Flooring then arrived on time and I am very pleased with the look of the rooms in which it was laid
Chris Berry, Beith - 05/05/2012 11:09:09


5/5
Amazing floooring, really is scratch resistant any little marks just wash off. Looks expensive well worth the price.
Paula Stepien, Keith - 05/05/2012 10:37:37


4/5
looks great down very impreesed
Barbara Darlington, Manchester - 05/05/2012 09:52:23


4/5
good quality left in the room ready to lay for 48 hours most boards was warped but managed to lay them by two of us fixing them together that made the job take longer had to leave it to settle a while longer ,looks nice after though .
Michael Prosser, Bristol - 05/05/2012 09:15:12


5/5
good stuff
Pavel Iacob, Greater London - 04/05/2012 21:40:01


5/5
I used the Gold underlay makes the job of fitting much easier, and gives a lovely feel to the fitted floor
Lynne Mcdermott, Nottinghamshire - 04/05/2012 10:27:20


5/5
This is my second large purchase (large for me anyway). The product sells itself really, but the service I received has been excellent. The delivery date was kept to and although my delivery was split into 2 separate parts (2 couriers) it arrived on the same day. I received a courtesy call before delivery to check on access details and to run through the order. I don't normally follow up with these types of reviews, but felt it appropriate to highlight the excellent service in all aspects of my order. Many thanks.
Steve Dobson, - 04/05/2012 09:06:33


5/5
Exultant service, delivery and they always kept me informed on delivery.
Mr Andrew Ruddick, Hampshire - 04/05/2012 07:15:21


4/5
Although we were pleased with the product itself the customer service left much to be desired. We were initially contacted after I had placed the order and told that the adhesive for the tiles was not kept in stock - this was not mentioned on the website. Subsequently there were delays because when the adhesive arrived in the warehouse it was not logged on the computer system so when we rang to enquire we were told it was still not available. Only on our insistence that this be checked was it discovered that the adhesive was available after all. Because of the delays we then were forced into a position of having to have a Saturday delivery for which we were charged an extra £25. In view of the inconvenience of delivery postponement this was unacceptable and I requested that the fee be waived - but to no avail. This flooring project was for a small kitchenette for our local church and we feel that it was a pity that your staff could not be more efficient, accommodating and helpfu
Rosemary Fisher, Maidenhead - 03/05/2012 15:20:19


4/5
Excellent service and excellent price.
Claire Gillies, Leven - 03/05/2012 14:29:51


5/5
Can't fault you!
Robert Chapman, Dawlish - 03/05/2012 10:23:15


5/5
Pleasure to deal with, particularly like the post order confirmation call to validate the order quantities and ensure everything is in order.
Kevin Thomas, Poole - 03/05/2012 08:10:42


5/5
Easy to purchase and good after sales service.
Steven Kerr, Prestwick - 03/05/2012 08:06:25


5/5
I expected problems with a heavy delivery but it was smootyh and easy. A phone call checked that our order was correct and acess was simple. It was a easy as internet ordering should be. Well done team!
David Handley, Bolton - 01/05/2012 18:26:52


5/5
Great site. Good prices (free underlay a nice touch). Delivery was super quick. Overall fantastic.
Richard Gay, Sheffield - 30/04/2012 11:19:30


4/5
The flooring is still weighting to be fitted
Ken Jones, Oswestry - 30/04/2012 10:18:48


5/5
Very pleased all round
Diane Beaven, Holmfirth - 30/04/2012 09:58:25


3/5
Delivery was prompt and at the time requested.
Brian Lancaster, Salford - 30/04/2012 09:54:57


4/5
Thanks
Jade-Celeste Taylor, Southampton - 30/04/2012 09:33:25


5/5
Recently had a radiator leak so had to match up the existing laminate flooring in the hall with new replacement . Very good service with the supply and prompt delivery on the expected date. The replacement flooring blends in with the the existing colour so you can't tell the differnce.
Angela Kitson, Leeds - 30/04/2012 09:07:56


4/5
Very efficient
David Noble, London - 30/04/2012 08:29:37


5/5
the staff on the phone where a great help who know the product very well.
Peter Mcquillan, Southend - 30/04/2012 07:51:57


4/5
good serviced delivered on time. really pleased with the end product. will use again. thanks
Mrs Joanne Bradbury, South Yorkshire - 29/04/2012 20:51:04


4/5
Had a slight problem with the flooring blocks being damaged,but this was quickly rectified by superb customer service.Would certainly recommend
Steven Ritchie, Carlisle - 29/04/2012 17:30:12


5/5
Excellent product and very quick service would recommend this company
John Collard, Cardiff - 29/04/2012 16:26:31


5/5
I have used flooring supplies three times now and great products and very responsive service. Thank you!
Linda Mallory, - 29/04/2012 09:13:23


4/5
i found the product great, but having ordered the flooring on a Sunday for a Tuesday delivery, I went to work on Monday only to find that they had rung me to confirm the order (which had been paid for) and because i was not in the order got moved back to the next day (wednesday) which meant that i could got get any time off, Why when i order on a Sunday would i need to confirm, it again. Nightmare.
Jan Furlong, Wakefield - 28/04/2012 23:08:41


4/5
Very happy with the laminate flooring, being fitted as we speak and it looks lovely, would def recommend to friends
Jennie Newdick, Swindon - 28/04/2012 19:17:36


4/5
not fitted product yet but looks 1st class
Joseph Harper, Kirknewton - 28/04/2012 17:46:07


5/5
It is very often difficult to tell from a sample what a room will look like once it has been completely finished but it looked fabulous. When the order was placed the staff phoned to make sure I had ordered everything required and were very helpful. The colour and quality were superb.
Nola Peapell, Swindon - 28/04/2012 12:56:36


4/5
Pleased with the product,and thanks to your helpfull staff
Barry Holloway, Poulton-Le-Fylde - 28/04/2012 12:18:19


4/5
flooring not laid yet as still decorating, but everything looks ok and hopefully it'll look lovely once its down. Thank you
Deniece Evans, Kettering - 28/04/2012 11:35:38


5/5
Question 1,2,3,4,and 5 were all 5 star, the only reason that I cannot comment on question 6 is because we have not yet fitted the flooring. Once it has been fitted I will certanly let you know how pleased I am with the end result. Also I could possibly send you a photo when finished. Kindest regards Yvonne Simmons
Yvonne Simmons, Penrhyndeudraeth - 27/04/2012 20:18:45


4/5
delivery just left at side of the road and there was quite a few damaged planks. good job i ordered more than i needed.
James Foster, Chester Le Street - 27/04/2012 20:07:16


5/5
we have not fitted it yet, the delivery man dropped off a pallet outside our door in the rain and as I am disabled I struggled to carry it inside. I have opened the packs and left them to dry out. I already have this flooring in two rooms and am really pleased with the quality.
George Noble, Fraserburgh - 26/04/2012 21:35:34


4/5
Very happy with the product, small problem with delivery times stated, however resolved very quickly, BE AWARE had bill a few days after delivery but worded very poorly and felt i was being asked to pay again! Other than that very VERY happy, the whole of my downstairs is floored in the same flooring and everyone comments how solid and nice it looks!
Mr Ar Cook, Northamptonshire - 26/04/2012 18:38:33


4/5
Looks really good, the workman who laid it did comment that it was time consuming to lay due to the rubber strips that had to be laid between the planks.
Miss Marilyn A Coates, Lincolnshire - 26/04/2012 17:46:14


5/5
FAST EXCEPTIONAL SERVICE, VERY GOOD RELIABLE COMPANY THAT DELIVERED ON TIME AND IN A PROFESSIONAL MANNER, THANKS TO ALL CONCERNED
Maurice Payne, Wisbech - 26/04/2012 14:50:27


5/5
excellent service throughout the whole transacsion
Cliff Morgan, Alsager - 26/04/2012 14:45:14


4/5
Good quality product did not have a problem. Was delivered on time with no damage. Did not think much to the combined underlay. The plastic topping is very slippy and the flooring moves with every tap of the hammer even when nearly complete so you have to constantly check its positioning.. I would maybe look to use a different underlay when doing the next room. (Maybe they are all the same so would have no choice).
Julian Cox, Leicestershire - 26/04/2012 12:27:17


5/5
Very good service and product.
John Knight, - 26/04/2012 10:39:08


5/5
good service all round from initial order to prompt delivery
David Taylor, Sheffield - 26/04/2012 09:54:27


4/5
The Kahrs floor we ordered was very good quality and looks lovely. It is however a shame the delivery took 2 weeks.
Veronika Mitanova, Berkshire - 26/04/2012 09:32:10


5/5
I am absolutely delighted with the laminate I purchased from you. Delivery was spot on. would definately say all round couldnt be faulted, thank you.V.Bright
Vera Bright, Ashford - 25/04/2012 17:28:56


5/5
Even with 8 doorways leading into this hallway (making the task of fitting a little difficult) I am very pleased with the results.
Nick Brancher, Saltash - 25/04/2012 11:02:54


5/5
Excellent quality. The hardwood was perfect and beautifully crafted. Out of my 10M2 I only had one defect piece which was still used as a end piece. Great service and delivery was on the day that was said. I will certainly be buying from flooring supplies again.
Jason Yates, Lincoln - 25/04/2012 10:38:54


4/5
All in all a very good service and good quality product. My only adverse comment would be that there is no return available for part of the order. My room required just short of 6 boxes of flooring, including 5% for waste. I ordered 7 boxes to cover for unforeseen events such as damaged boards (there were a couple as it happens). In the event it transpired that I didn't need the 7 boxes, only 6, so I now have a full, unopened box which I guess that I will have to scrap. Other than that - all very good.
Nick Wright, Hemel Hempstead - 25/04/2012 09:20:55


5/5
Very pleased with the service and finish
Peter Wilson, Essex - 24/04/2012 10:55:40


3/5
would buy a better quality floor next time but customer service was great, wouldnt put me off buying again from you
Darren Blackman, Rotherham - 24/04/2012 07:12:55


5/5
The driver let me know 20 minutes before he was due to arrive, was prompt, efficient, friendly and courteous, and also took good care with placing and checking the delivery with me. Sometimes, the best price doesn't always mean the best service, but with this firm, I can say I've received both, and wouldn't hesitate to both use them again, and recommend them to others. Many thanks for your excellent service
Jean Martin, Chorley - 23/04/2012 22:27:08


4/5
Great sales and next day delivery, floor looks really nice now its down, only thing is the joins chip really easy so had to get a grey pen to fill colour where has come off. Only 2 or 3 boards out of the 25m sq room i laid it in so not to bad. would definitely buy again from this company.
Antony Walton, Stoke On Trent - 23/04/2012 20:27:42


5/5
Delivery man was very friendly, great customer service.
Musaab Al-Okaidi, London - 23/04/2012 20:24:41


5/5
from ordering , to delivery could not fault the service, would definitely use again , and recommend to friends Thank You
Valerie Evans, Nr Pontyclun - 23/04/2012 19:23:27


5/5
Very good value for money.
Miklos Csekk, Hampshire - 23/04/2012 17:19:32


5/5
Excellent customer service.
Ian Baker, Rotherham - 23/04/2012 16:53:47


5/5
Ordered a free sample which arrived very quickly. The ordering process for the flooring was very straightforward, I got a confirmation phone call the next day, and the flooring arrived well packaged the day after. It is a quality product at a very reasonable prince, and fantastic service. Could not ask for more.
Martin Phillips, Stockton-On-Tees - 23/04/2012 16:41:42


5/5
Great sevice, kept me informed all the way. Floor looks lovely, very pleased with the finished results.
Amanda Gadsby, Leeds - 23/04/2012 12:47:13


5/5
Good service, quick delivery and no problems at all. Many thanks
Patricia Holloway, Devizes - 23/04/2012 09:53:37


4/5
Good product overall. Good value for money
Arvind Kannan, London - 23/04/2012 09:24:03


4/5
Preparation (removal of skirtings,architraves, carpet and thermoplastic tiles etc) and reinstatement were the difficult parts of the job. Laying the Wexford flooring was the easy bit! The thickness of the flooring + underlay equated almost exactly to the carpet, underlay and tiles removed, so doors did not need to be trimmed - a blessing really, as this was a hallway with 10 room/cupboard doors. Looks great. Excellent quality product, perhaps with a few more large 'knots' than expected!
Michael Coleman, Stoke-On-Trent - 23/04/2012 09:20:11


5/5
excellent service and great delivery. flooring was easy to put down and looked amazing once finished.
Mr Gareth R Pellatt, South Glamorgan - 23/04/2012 09:10:07


5/5
This was the best value for money product I could fine, but I am always worried about buying on line. I ordered the free sample and was happy with quality. The product was delivered on time, was easy to fit, and looks great. I am now measuring the hall and livingroom to match. I would definitly recomend this product.
Craig Slaney, Chesterfield - 22/04/2012 19:56:50


4/5
Sir, Thank you for chance to comment on your product. For the money it cost (cheap), I think it was excellent value. Although I did not look at your website, but i did get into difficulties during installation. I telephoned your office & 'Stuart' helped me rather well. I could not get the sections to lock in properly & Stuart recommended tapping with woodwhile lowering them into position. Excellent!! I recommend to your company know to include this infomation in the set of instructions. It would help the ametuer DIYer enormousely. Yhanks again. Bob Hughes.
Barbara Hughes, Chichester - 22/04/2012 18:46:04


5/5
Very pleased and impressed with the communication through out my dealings with Flooring Supplies, slight problem with delivery (1 day late), but this was a problem with the Carrier.
Peter Dalton, South Shields - 22/04/2012 16:24:32


4/5
pleased with product purchased small ammount to check if it was what I wanted and will purchase more shortly
Roy Shaddock, Chigwell - 22/04/2012 13:43:56


3/5
I ordered the mid range underlay but got the cheap one (the differance was refunded) its really bad quality, I thought I should of been upgraded to the best one or given the option to pay more to get the best underlay. Communication was good, delivery prompt and flooring is of a reasonable quality
Mark Radcliffe, Rochdale - 22/04/2012 10:29:16


4/5
Fab!
Julian Hindson, U. Beeding - 22/04/2012 10:02:45


3/5
Delivered on time as promised
David Jopling, Botley - 22/04/2012 07:16:53


5/5
Customer care excellent, delivery efficient and product fantastic value for money.
Mandy Graves, King's Lynn - 22/04/2012 07:06:15


5/5
Great service and price
Peter Smith, Newark - 21/04/2012 09:54:08


5/5
Fantastic price for great quality. very happy with this product. Excellent customer service. On the day of delivery the beading came via courier in a huge tube which had been bent and after inspecting every piece of beading was snapped and after taking photos and talking to cusomer services they quickly sent out replacement in time for my floor fitting 2days later. Very very happy customer would def recomend.
Kelly O'brien, Rochford - 21/04/2012 08:56:22


5/5
Great customer service. Great value. Flooring looks fantastic. Would definitely use these again
Tracey Donaldson, Rugby - 21/04/2012 08:25:52


4/5
Delivery was the only hiccup. I stayed in all day on the promised delivery date (11th April). At 5pm my goods hadn't arrived so I chased them up. Evidently the goods hadn't reached the East Sussex depot in time for that days delivery and were delivered the folllowing day. This meant that I had stayed in all day (unneccesarily) and then had to wait in again on the Thursday. A simple phone call would have kept me informed of what was happening - it was left to me to chase at the end of the day.
Gillian Thorp, Hassocks - 21/04/2012 07:28:39


5/5
great product, great prices and great service
Peter Bailey, Luton - 21/04/2012 01:06:26


4/5
have bought karndean before and have been very please with it, therefore this is the reason we decided to order and fit throughout, we are extremely please with it and think that the overall look and finsih is fantastic.
Dionne Harper, - 20/04/2012 20:46:37


5/5
I was very impressed with the service and would definitely buy from you again. My order was delivered the next day- much to my surprise in this age of hold-ups with transport/weather and any other excuse that firms manage to find.
Mrs Gibbs, Lanarkshire - 19/04/2012 13:14:57


5/5
Good price good product good service. Customer delighted with your product and my fitting in fact they now want hallway doing so I am about to order some more. will be singing your praises. Thank you very much.K. Knaggs (Cabinet Maker)
Keith Knaggs, North Yorkshire - 18/04/2012 18:06:02


4/5
Belfast Oak was much more variable in colours than we had expected after viewing a large sample in your Thetford showroom. Very attractive though.
G J Clampin, - 17/04/2012 18:51:33


5/5
Excellent service. Only needed a small amount, but delivery was still free and prompt (next day). Felt sorry for the driver who had to drive over from Norfolk to Merseyside and was then going over the Pennines to Hull on one of the worst days of the year (snow everywhere). Even so, he was still cheerful and helpful - the man deserves a wage rise!
Stephen White, Prescot - 17/04/2012 09:58:21


5/5
I was very impressed with the sales guy who phoned me after placing my order on-line thinking I had over ordered one of the items, which I had. Excellent customer service, well done.
Tony Fisher, Didcot - 16/04/2012 21:51:06


5/5
top company!
Irma Kimbariene, Peterborough - 16/04/2012 17:59:09


3/5
Lovely product, looks like real wood, which is what we were looking for! The only cons is the website, when i ordered samples and paid for them it came up with an error page, i out it all through again, was charged twice but only received the one lot of samples. Same thing when i ordered the flooring, it came up again but i didn't put through again luckily!! Beware of this if you do purchase anything. Also about a box full of the planks were either damaged at the corners or had like a paint mark on them. Luckily we used them in let obvious areas otherwise we wouldn't of had enough. All in all pleased with the flooring! Thanks
Michelle Peckham, Bedfordshire - 16/04/2012 10:47:20


4/5
Excellent quality Scotia finished to a high consistent standard. Fast delivery and well packed. I would recommend this company.
Richard Pegg, Bridgend - 16/04/2012 09:51:35


4/5
The order was dealt with very efficiently, I had unusual delivery instructions and VAT issues as I live outside the UK. The queries were dealt with enthusiastically and promptly. Faultless service.
Andrew Courtney, Southampton - 16/04/2012 09:34:47


5/5
Flooring appears to be a very superior quality, it went down very quickly and my fitter thought it was a bargain.
Felicity Mitchell-Roberts, Norwich - 15/04/2012 21:41:13


5/5
Good support with delivery details and timing
Kevin Armstrong, Norwich - 15/04/2012 15:06:02


5/5
good quality but have not fitted it yet thats why i can only give 3 stars for product when fitted. i think everything will be fine.
Rod Ainge, Leicestershire - 15/04/2012 14:01:32


4/5
This 10mm Natura Oak Brooklyn is good value for its price and quality and looks good when fitted. It is more knotty and has more colour variation than more expensive products but not unacceptably so. Being a thin board the tongues are quite fragile and extreme care is needed when fitting due to the tightness of the locking method. Otherwise the tongues are easily damaged. Important to use a good pulling tool and to protect edges when knocking in.
Peter Dickeson, West Yorkshire - 15/04/2012 12:30:08


5/5
Delivery time was delayed two days due to shortage of stock. I was contacted to have this explained. It was delivered promptly the morning after stock was replenished. The product looks great in my dining room, It was laid on the green fibreboard bought from B&Q, surprisingly, the thinner foam underlay that came free with the order (I used it in the adjoining hallway to eliminate level changes) seemed much quieter to walk on! Some joinery skills are required at times, doorways in particular need careful fitting. Tthe only negative for me being that I need now to dispose of an unwanted pallet that won't even fit in my car. All in all a great purchase and a company I would recommend.
James O'grady, Widnes - 15/04/2012 11:34:36


4/5
It would have been helpful to have adequate information about care and pre-treatment of natural oiled flooring. I think this is lacking in your website, although everything else is very clear and the website is good and easy to use. Flooring looks good and we are pleased with it - knots in the boards are filled with very dark wood filler which mars it a little.
Gay Morter, Stroud - 15/04/2012 10:25:59


4/5
The laminate we used was very impressive, looks great down and was easy to install. Other laminate I have used in the past split frequently when fitting but this didn't split once. I had one issue with a missing item but the sales team rectified the issue quickly and without too much hassle. Will deffinately use again.
Paul Schoolden, Droitwich - 15/04/2012 08:08:52


4/5
Fantastic Flooring 5Star ;o)
Mark Fisher, Pembrokeshire - 14/04/2012 22:34:40


5/5
goods as expected and as described on site-only complaint is that they did not arrive on said date.They actually arrived about 6 days later-could have been the bank holiday factor or maybe courier's fault-anyway i wasn't in that much of a hurry so alls well,thanks
James Macdonald, Isle Of Skye - 14/04/2012 21:27:30


5/5
it would have been helpful if the flooring could of been put inside the house. was not happy that the pallet was left on the drive in the rain. if an old person ordered the items would it still be left on the roadside?
Ranjit Nandra, Kenilworth - 14/04/2012 21:13:58


5/5
Great flooring
David Pegg, Chesterfield - 14/04/2012 18:25:05


5/5
Great product, easy to fit
Andrew Code, Romford - 14/04/2012 14:20:38


4/5
The flooring looks really superb .
N Naureen, Greater London - 14/04/2012 12:29:31


4/5
Very good service, everything happened as promised! You had a carriage free offer which really makes a difference. Also as I know that you are a very big Karndean account. Please try and get them to do universal adhesive in a 2.5 litre tub. I did not purchase from you because at £40 for 5lt I would have thrown away most of it and as this type of flooring is generally used in smaller areas. I got my Karndean adhesive from a friendly local fitter who sold me what I needed (aboit 1.5lt). Many thanks
Dean Small, - 14/04/2012 10:47:20


4/5
Service was excellent and faultless throughout
Barry Lock, Chelmsford - 14/04/2012 07:07:30


4/5
Upon unpacking the boxes found damaged edges to at least eight pieces of laminate. Managed to find suitable location for some where cuts were necessary. Had ordered extra for possible misdemeanours and so was able to finish floor in full with literally one surplus piece. Very satisfied with fitted floor but would suggest far better packaging to minimilise transportation/ delivery damage.
Martyn Sanderson, Sandbach - 13/04/2012 19:42:58


4/5
Good website, good price, well delivered. You did just what you said you would and charged a competitive price.
Graham Tooke, Barnsley - 13/04/2012 11:57:26


5/5
Extremely good value for money, Quick Delivery absolutely no faults what so ever, The floor looks lovely, couldnt really ask for more. Would definately use again and reccomend to family and friends..... Thanks :0)
S J Bolter, Caerphilly - 13/04/2012 10:48:34


5/5
i would highly recommend this company, they have showed good quality and great customer service all the way through the transaction. i have just brought some more to do the kichen as well. thank you very much.
Wendy Allen, Bordon - 13/04/2012 10:20:18


4/5
I had four boards that were badly machined and would not lock together. Your customer service took care of this quickly.
Mike Marchant, Brackley - 13/04/2012 08:50:37


4/5
Found website easy to use. Pleased with Customer Service. Would use company again.
Theresa Smith, London - 12/04/2012 11:31:59


5/5
wonderful service all round. I would not hesitate to recommend your company or products D. Roberts
David Roberts, Hull - 11/04/2012 19:14:49


5/5
I have only one complaint the delivery driver who deliveried the flooring was rude. He would not communicate with me only grunt when asked a question. Quite differant from the other driver who deliveried the door threshold.
Brian Fairweather, Welling - 10/04/2012 13:31:14


5/5
I normally ignore 'customer reveiws' as it is just another thing to do in a busy day but Flooring Supplies deserved feedback as the web site was excellent, the customer service couldn't be faulted, the speed of delivery was very impressive and the finished product lived up to all expectations. Thankyou.
Marie Ha, Dornoch - 10/04/2012 13:19:32


5/5
Really pleased with the quality of the product. Very simple to fit on top of the sound proofing. Fantastic value for money. As soon as we ordered online we were called by the CS team to confirm everything and we checked with them that we had everything required, delivery was prompt and on time also. Now looking to do more of the house with this flloring!
Brendan Owers, Edinburgh - 10/04/2012 10:32:14


5/5
Excellent service(nice touch) with a certesy phone call to confirm your order. Would recomend to my friends and family would buy from these again. Top quality product and a very resnable price. Thanks again A+
Mark Stevens, Tyne And Wear - 10/04/2012 09:05:44


5/5
I found the customer service response very prompt and helpful.
Peter Dawson, - 10/04/2012 08:55:13


4/5
I have found the experience very worthwile and beneficial and I used your company on the recommendation of a friend who had a similar experience. However,there was a problem with damage to few of the pieces although the packing was intact , it would seem that the damage must have occurred when the boards were being packed into their individual packs not as the order was being despatched. Fortunately I had to order surplus to requirement and the fitter was able to cut a few of the boards as part of the fitting process. That is the only complaint that while it states that orders must be signed for as checked when order delivered with regard to faults, the damages in my case were concealed until opened for fitting.I don't believe your carriers would want to wait for packs to be opened individually for a full check to take place and would therefore hope that refunds or exchanges would take place in this instance .
Andrew Mcdade, Erskine - 09/04/2012 20:35:30


5/5
Best value and service ever, especially with free delivery
Frank Preston, - 09/04/2012 09:31:33


4/5
Very happy with every aspect of our purchase. We had looked at a wide range of wood/veneer products and are delighted with the QUickstep Largo. Your price was very competitive, especially with the free underlay. Delivery was exactly as specified and the driver was very helpful in getting the goods to our front door, despite a long shingle drive. Would definitely buy from Flooring Supplies again.
Michael Hurst, Yateley - 09/04/2012 08:42:51


5/5
Great service and great products.
Debbie Dee, Swindon - 08/04/2012 14:02:10


5/5
I get a bit worried buying from company's online that i have never used before,but it turned out to be a good choice.The fact that you phoned me after i placed my order,to check if there was anything else i would need and then phoned again regarding delivery reassured me and put me at ease .The quality of the flooring is really good as my husband said it was the easiest flooring he has ever laid ,says it all.So thank you for a great service i will use this company again and recommend to family and friends.
Pauline Affleck, Lochwinnoch - 08/04/2012 13:25:28


4/5
Delivery time was good, the customer support and service were excellent. Wastage was minimal. Well worth the money.
Robert Booth, Norwich - 08/04/2012 08:59:22


5/5
I WAS VERY PLEASED WITH THE SERVICE AND THE QUALITY OF THE FLOORING, I WILL KEEP YOUR WEB SITE IN MY FILES TO USE AGAIN WHEN I AM READY TO DO ANOTHER ROOM, THANKYOU FOR SUCH GOOD SERVICE.
Nita Knight, Chard - 07/04/2012 14:37:53


5/5
Great customer service and advice. Super fast delivery. Fabulous quality product. Very happy. Many thanks.
Miss Ma Vaughan, London - 07/04/2012 13:53:04


4/5
It looks great and is excellent value for money
Christine Lever, - 07/04/2012 13:38:43


5/5
I was not happy that it was left outside even though it was well wrapped.
Hammond Macaulay, London - 07/04/2012 13:07:05


5/5
Excellent service and nice to speak with someone after ordering online to confirm that everything was correct with order and to discuss delivery. I would recommend QuickStep flooring to everyone, have used different Elite and Classic and both are excellent superior products and very easy to fit. Very pleased with this product and the colour is perfect in the room setting. Buy without hesitation! Thanks for a GREAT deal, you were the cheapest and the best!
Jane Clark, Merseyside - 07/04/2012 09:15:36


5/5
Very pleased - both with the product and the service. By the time I'd decided to order, that particular flooring had been discontinued, but your prompt phone call enabled us to sort it out, and so I got my original choice. Delivery was exactly on time, and with the installation all but finished, the floor looks (and feels) great. Will e-mail a photo when it's all complete.
John Eley, Bristol - 06/04/2012 21:59:08


5/5
The flooring looks great down, very pleased with product, delivery and service :o)
Mrs P Burnett, West Yorkshire - 06/04/2012 20:32:58


5/5
Very happy with all the information and guidance. More than happy with the finished product. Would certainly deal with you in the future and will recommend you to my friends. Thanks David Devlin
David Devlin, Rochdale - 06/04/2012 19:55:33


5/5
Your quality and service are both excellent. I will recommend you to my friends.
Harry Miller, - 06/04/2012 16:04:59


4/5
Haven't fitted it yet, but I'm sure we'll be pleased
Mark Stacey, Brighton - 06/04/2012 14:07:12


5/5
my husband fitted this flooring and was so impressed with the quality of it
Rosemary Mctaggart, Dumfries - 06/04/2012 08:24:05


3/5
I bought the 2 packs purely for samples to get a better look at the bigger size as in the shops you only get small samples which is not always a true reflection of what you get specially with the Ceramic light with the different size tiles and colours. I am presently going to start building a house and will require flooring sometime late Sept. I was disappointed with the pack of the ceramic light as the sections had several indentations on the surface. The packaging was all in tack and no signs of damage in transit, also there was another sheet on top and well protected, so I can only assume the were manufacture indentations or done previously before packing, so a bit disappointing. I will be looking at probably about 75 m2 when I do order, to cover 3 of the rooms and the Tivoli Travertine looks favourite at present, but still to decide
Brian Moir, Fraserburgh - 05/04/2012 16:41:07


4/5
very pleased all round
Alison Gower, Hemel Hempstead - 05/04/2012 16:16:18


4/5
Excellent service and excellent product. My only problem was the number of cuts around fitted units but that shold not detract from the product.
John Marchant, Buckinghamshire - 05/04/2012 15:20:54


5/5
great product,great seller,would recommend to friends & family.excellent service
Gwyn Thomas, - 05/04/2012 09:39:33


5/5
Excellent product and service. Worth shopping around for a fitter though. I found an excellent one through RatedPeople.com at a very reasonable price
Roger Marshall, Bury St Edmunds - 04/04/2012 17:12:48


5/5
bought product as already some down when purchased house,have now done lounge and our bedroom and will complete house,great product,love it thanks.
Derek Harrison, - 03/04/2012 09:03:06


4/5
The product was excellent and easy to work with, will be ordering with you again
Robert Barham, Harwich - 03/04/2012 08:23:31


5/5
Great product at reasonable prices, my only quibble would be the delivery costs plus an outrageous £30.00 extra for the packets to be brought up to my 1st floor flat otherwise I was told they would be left outside on the ground floor !!
Jennifer Jeffrey, - 02/04/2012 13:33:23


4/5
good communication, fast delivery, nice product, exactly what I akcepted
A R Kalota, Greater London - 02/04/2012 09:22:13


4/5
Excellent service and prompt delivery. Product quality first rate. Well done!
Leslie Rose, Haverhill - 02/04/2012 08:48:00


5/5
We are delighted with our new flooring, it was great value for money and easy for two very inexperienced people to fit! We would definitely recommend this and would certainly buy from you again, only regret is that we didn't do it sooner!
Fran Reid, - 01/04/2012 21:31:14


4/5
good value for money excellent delivery service and support. would deal with you again no problem. thanks for your service.
Ms Mf Mac Phail, Argyll And Bute - 01/04/2012 21:20:32


4/5
1st class service excellent product and delivery. Thank you
Philip Arnold, London - 01/04/2012 20:32:40


4/5
I HAD ONE DAMAGED PACK WHICH WAS CHANGED OVER THE NEXT DAY WHICH CAUSED SOME INCONVIENCE
Robert Hamberger, Stanford-Le-Hope - 01/04/2012 14:28:10


5/5
Excellent Service and Support with friendly and efficient delivery . Many thanks
David Rees, Almodington - 31/03/2012 21:59:57


4/5
Very fast delivery. Would recommend.
Gareth Biddle, Dorchester - 31/03/2012 19:12:21


4/5
Flooring delivered on time and in perfect condition as you would expect. Paid extra for the Premier delivery service which worked out brilliantly as the driver carried everything from the van straight into my living room. Flooring was fitted next day and looks pretty good. This is not expensive flooring so I wasn't expecting too much, but the colour and finish of the product is rather nice and it makes the living room look modern and somehow more spacious. Feels good to walk on and I expect this flooring should be fairly hard-wearing too. Would definitely buy from this Company again, as they were easy to deal with, offered fair value and delivered as arranged.
Gregory Fiber, Greater London - 31/03/2012 09:23:18


4/5
Thanks for replying to my emailed questions so promptly - a large number of your competitors didn't bother
Jonathan Davey, Epsom - 30/03/2012 21:44:55


4/5
We are delighted with our floor, it looks beautiful. For an economy engineered wood floor this product is really high quality and easy to fit. The only down side is having to pay extra for the courier to carry the flooring into the house, my partner had to take a day off for this reason. Despite that fact, we would recommend the Brooklyn Oak floor as it looks amazing!
Victoria Jacob, Winchester - 30/03/2012 19:56:17


5/5
First class customer service. Great to be kept in touch re avilability and delivery. GM Flooring also did a great job of fitting it.
Leslie Moorhouse, South Yorkshire - 30/03/2012 09:23:13


5/5
Excellent service received, advice given on which scotia was needed when i wasn't to sure.
Owen Sayers, Loughton - 30/03/2012 08:07:22


5/5
very helpfull
Carlo Lamberti, Greater London - 30/03/2012 07:03:08


5/5
Very prompt action to my call advising of some damage to packaging with the problem being resolved very quickly with replacement being delivered the following day. Many thanks Roy Bean
Roy Bean, Dunstable - 29/03/2012 20:43:03


4/5
Excellent service from start to finish. Kept me aware of the orderline at all tinmes.
Julie Chapman, Winchester - 29/03/2012 16:28:50


5/5
Thank you very much.I was reluctant to cover over my old floorboards even although they were way past serviceable but the harvest oak floor is lovely ,clean and not out of keeping in my old cottage.
Lynne Cunningham, Callander - 28/03/2012 18:44:10


5/5
good prices and very quick delivery. Very pleased and would recommend. I forgot to order enough scotia and purchased locally instead of from flooring supplies, as I thought the £10 minimum delivery charge was too much for 8 strips of wood that were much less than 10kg. As it was, the cost was almost twice that of your online price, so I only saved £5!!
Debbie Leafe, Doncaster - 26/03/2012 13:09:45


5/5
Will most definitely use frooringsupplies.co.uk again. Product was of high quality for a low price!
Frans Van Loggerenberg, Livingston - 26/03/2012 12:17:56


5/5
It felt a real gamble to buy flooring from the Internet, when I hadn't seen it in 'real life', but the gamble paid off. Having placed the order online, Flooring Supplies followed it up with a phone call and I was given extra, helpful advice about what I might need to accompany the order I'd made. All of this advice turned out to be sound. The delivery was prompt and speedy. The final result in my conservatory is excellent - I'm delighted with it.
Sue Woolmore, Leeds - 26/03/2012 07:11:08


5/5
Tiles not fitted yet. i thought the service was excellent, especially in doing what you said you would do and at the time you said.
Jane Cooke, London - 26/03/2012 00:24:32


4/5
I was very pleased with the delivery and being kept informed. The product arrived safely and on time. I had ordered the flooring and skirting boards on Tuesday I believe and provisionally booked a carpenter to lay it on Friday but it was dependent on delivery. As the delivery was reliable he was able to come and laid the floor in one day with a beautiful finish. So from investigation on the site to a finished floor was just four days. I am very pleased. I would like to send you a before and after photo but I don't have this yet as I have been moving furniture into the room and have the contents of drawers and cupboard all over the floor at the moment. I will email it.
Allan Keating, Saundersfoot - 25/03/2012 22:34:07


5/5
Very helpful customer services. Speedy delivery and great product - it looks fantastic!
Sally Bridger, Banbury - 24/03/2012 08:10:08


4/5
We bought largo range. Perfect product, very pleased with finished resu lts. Also would like to thank a delivery guy who was very helpful. Would definitely buy again!
Larisa Dorochtchak, Birmingham - 24/03/2012 07:58:54


4/5
We bought largo range. Perfect product, very pleased with finished resu lts. Also would like to thank a delivery guy who was very helpful. Would definitely buy again!
Larisa Dorochtchak, Birmingham - 24/03/2012 07:55:01


5/5
Wow, absolute bargain. Love my flooring. Lovely all rounder and excellent customer support and advice. Xx
Rachael Patterson, Newcastle Upon Tyne - 23/03/2012 13:27:00


5/5
Wow, absolute barain. Love my flooring. Lovely alrounder and excellent customer support and advice. Xx
Rachael Patterson, Newcastle Upon Tyne - 23/03/2012 13:26:46


5/5
Good speedy service. Was impressed with the follow up call and professionalism, nice talking to someone and nota machine. Very helpful person with advice and support. Kind regards Karen Deehan
Karen Deehan, Solihull - 23/03/2012 09:22:44


4/5
Customer Service Comment. I received a message from Mike in your office promtly after making order to confirm details and he asked me to call back failing to say that if I didnt call before 11 am I would miss my next day delivery slot which is what happened. Also the flooring I received was a different company name to the one I ordered - I ordered Natura Brassic Oak but recieved Golden Oak from a different company. However it was very similar and was happy with the outcome, but I really should have been told about this. Also one pack of flooring I received had been opened and resealed again with tape - again it would have been nice be told this was to happen. In general though I was happy with the price and product, just a couple of customer service issues that need addressing.
Liz Lawson, Leeds - 21/03/2012 20:05:06


5/5
a little difficult to fit, but well worth it. it looks really good
Derek Cooper, Wigan - 21/03/2012 19:12:12


5/5
One of the easiest a quickest floors i have ever laid First class material bvrilliant instructions if needed Also flooring supplies brillfrom start to finish Thanks
A Kershaw, Lancashire - 20/03/2012 21:41:29


5/5
Very happy with the service and product Thanks
Mike Singh, - 20/03/2012 12:33:26


5/5
The only flaw I could find with customer service is that there was some confusion re updating delivery status and took some time to return calls to me to confirm actual details. Other than this cannot fault service or product. Cannot comment on finished product once fitted as still waiting for it to be fitted.
Jaclyn Dolan, King's Lynn - 19/03/2012 14:42:43


4/5
nice floor
Miss Micaela Valintine, Hove - 19/03/2012 12:04:27


4/5
Delivery an issue as can only bring to kirb side! I was 8 months pregnant and my partner had to take a day off for it to be delivered in 2 separate deliveries! Why 2 I have no idea!
Rhianna Thomas, Hereford - 18/03/2012 20:12:55


4/5
very good pleased with everything #
Kathryn Williams, Northwich - 18/03/2012 11:18:35


4/5
A slight gripe was that the flooring was out of stock when ordered and although i was offered a discount to upgrade to a thicker wood this would have cost me more money. No discount was offered for the actual delay. This did cause me a bit of hastle re organising tradesmen etc. as we had to delay the painter then reschedule the joiner.
Neil Macdougall, Glasgow - 18/03/2012 07:41:11


5/5
All materials arrived on time and in perfect condition. Excellent service
Mr Peter A Bailey, Surrey - 17/03/2012 17:04:47


4/5
Very good customer support, some of my radiator covers were missing but they sorted the problem quickly. Good shop to buy online
Carlos Fernandez, Cambridge - 16/03/2012 14:54:13


5/5
Service received was fantastic. Product great and delivered on time. Would recommend this company and will use them again. Many Thanks.
Gillian Ansell, Surrey - 16/03/2012 09:53:41


5/5
Excellent service and support. Good to find a Company that is helpful but not too pushy and allows you to make up your own mind as to what product you want.
Lynn O'brian, - 15/03/2012 22:35:20


5/5
Good all round communications when small problems appeared. Very efficient service. I would highly recommend this firm.
John D Maloy, Southampton - 15/03/2012 09:55:33


5/5
Outstanding service and quality of product.
Mr James Macbeth, Essex - 15/03/2012 07:06:06


3/5
Value for money it was good however the, adequate finished look does somewhat reflect the low price.
Barry Wedlake, Exeter - 14/03/2012 13:58:13


5/5
very pleased with product. Have recommended to friends.
Mark Jackson, - 13/03/2012 14:21:46


5/5
bought the gold sound reduction underlay for my engineered flooring......... the thickness helped even out the floor a treat and the sound reduction worked great within the room which has high ceilings....so impressed with the service and product quality I ordered more for other rooms.... highly recommended
Robert Jones, Rhuddlan - 12/03/2012 22:31:18


5/5
The flooring I chose Karrhs london engineered flooring is fabulous and your delivery and service on the initialarge volume was perfect. You were very helpful when i didnt get the keys to my premises when expected you very kindly accomodated a different delivery date. However when I found that I needed a couple more planks I had to pay full price and delivery was only to kirbside. But luckily your delivery person very kindly carried the package into the groundfloor of the apartment block for me. The product is really lovely but I was a litle 'miffed' that you charged me full price even though this product was still on offer when I needed another pack. Overall very pleased with the product and if I ever need any more engineered wooden floor you are the company I would first look to. Thankyou
Mrs A J Nambiar, Derby - 12/03/2012 20:39:32


3/5
Flooring not delivered. If you need the flooring on a specific day , then order weeks in advance.
John Clegg, Mold - 12/03/2012 18:58:50


5/5
absolutely would as was impressed with customer service and product.
John Murphy, Falkirk - 12/03/2012 16:10:34


4/5
The flooring was used for some cladding for a new shop counter.
Glyn Curtis, Alton - 12/03/2012 12:05:17


5/5
Good website, very efficient service, helpful and courteous on the phone.Well packed, clearly labelled and delivered on time!! Definitely use you again. Thank you, Andrew Williamson
A Williamson, London - 09/03/2012 14:27:18


5/5
Very satisfied with every thing and would recommend your product and service . D.M Deakin
Derrick Deakin, Stoke-On-Trent - 09/03/2012 11:00:16


5/5
I have not fitted the floor myself yet. I have not completely unwrapped the pallet yet. None of the Boxes are damaged so every thing looks fine. Ilike the way you run your business and your delivery was first class. I will buy from you again. Thank you. N.Emms.
Norman Emms, Hertford - 09/03/2012 10:13:30


5/5
your staff were very helpful and plesant , which makes a great difference when you are not quiet sure what your talking about. THANK YOU SO MUCH TO THOSE YOUNG MEN
Rita Bushnell, Essex - 08/03/2012 09:49:29


5/5
Ordered this flooring for my Kitchen and Utility room - looks absolutely fabulous.
Georgina Bathgate, Aberdeen - 08/03/2012 09:15:20


4/5
one of the easiest click systems i have used
Andrew Smith, Huntington - 06/03/2012 22:13:54


4/5
Delivery was expensive though
Jodie Sharrock, Liverpool - 06/03/2012 19:14:12


5/5
good quality, good service.
Ronald Noel, - 05/03/2012 19:05:00


3/5
there seem to be a lack of communication with regards to customer Service personnel when making follow-up enquiries at Flooring Supplies.co
James Mcarthur, Glasgow - 05/03/2012 09:06:01


4/5
I phoned flooring supplies for some assistance and the person on the phone was very helpful and provided me with all the information required. Once ordered I was given a delivery date. Flooring supplies phoned me the previous day to the delivery to explain the the items had not been delivered to their warehouse in time to meet the delivery but gave may a new date two days later which they met. Very good communication was provided.
Fraser Gordon, East Lothian - 05/03/2012 08:29:25


4/5
Floor looks great though does seem to scratch easily - any suggestions?
Catherine Conibere, Weymouth - 04/03/2012 16:22:26


5/5
great product and easy to install!
Gang Deng, Abingdon - 03/03/2012 02:39:34


5/5
Only a small order because part of the existing floor had to be ripped up, and I appreciated the delivery charge which ratchets up from just £10.
Keith Wylie, Haywards Heath - 02/03/2012 13:52:17


4/5
The service we received from your company, from requesting numerous samples to assisting in the order, was superb and we had no trouble whatsoever. Even after the order was placed you spoke to us about some of our accessory choices, which actually reduced our cost a little, and your logistics\delivery team were also excellent. We have been very impressed throughout the whole process. For your information, we also requested and paid fro some samples from one of your competitors - it took an angry phone call from us to eventually receive these over a week later, whilst your samples arrived in 1-2 days, so the other ccompany were crossed off our list. Actually though, they did send some decent A4 sized samples whilst yours came in all different shapes and sizes - so maybe a small improvement could be made in this area (especially if charged for). But overall, you were exemplary and we would not hesitate to use you again. Thank you.
Colin Prickett, Daventry - 02/03/2012 11:13:52


5/5
beautiful floor very happy customer very quick and efficent service would highly recommend to everyone.
Lindsay Bulloch, Forfar - 02/03/2012 10:25:29


3/5
Fast and effiecient service. Perhaps make arrangements for opportunity to purchase off-cuts as we had to purchase a whole pack / 3m square box whereas we only needed 4 tiles from the pack, thus have 3/4 pack remaining.
Mr Njenga, Redhill - 02/03/2012 07:53:55


5/5
really pleased room got finished yesterday will be ordering again soon reccommend company to anybody
Trudy Lamiri, Newtown - 01/03/2012 11:08:09


5/5
very good product great delivery next day off cuts burn well in my fire pit !!!!!!!!
Mick Welch, Tamworth - 29/02/2012 21:29:23


5/5
Well pleased with the skirting board,,looks great though it was a bit tricky to install as i had to fix onto a brick wall and there isnt a large area to add adhesive on the skirting so i just hope in time it will stay in place. Only time will tell.
Stephen Thompson, Leeds - 28/02/2012 21:06:00


5/5
Best flooring people in the world , delivery is fast , and product is amazing would defo buy again from you guys thanks a lot
Naseer Ali, Luton - 28/02/2012 03:32:01


5/5
1st class service from beginning to end.The walnut floor I ordered looks fantastic,thank you flooringsupplies.
Robert Loveland, Gillingham - 27/02/2012 21:12:36


5/5
A good experience all round. Friendly and efficient staff. Lots of good info. on website and best of all easy to lay and very happy with end result.
Mr Derrick, North Lophom - 27/02/2012 16:00:33


5/5
Great service, great price. Wouldn't hesitate to use again/recommend. Many thanks
James May, Chelmsford - 27/02/2012 15:44:46


5/5
Very happy with the look it gives the room.Excellent price and the delivery was very good.
John Loughlin, Milford Haven - 27/02/2012 14:48:27


5/5
Absolutely gorgeous flooring. The delivery was as arranged and no problems. The price was much cheaper then retail prices. No complaints whatsoever, will definately buy from here again!
Sally Wright, Hull - 27/02/2012 14:41:32


3/5
this was just a foam underlay with a dpm. It was ok. What was brilliant, and I was wrong not to order, was the excellent daytona ironnark engineered floor. Sample surface was unbreakable, unlike the wood i ended up buying from a company not supplied on this website. There could have been more info on website about this underlay and how it compared to other DPM foam underlays on the market.
Silvia Macchia, London - 27/02/2012 13:38:57


5/5
The sales person on the telephone was very professional, helpful and took the time to advise. The product was delivered on time and with no problems. A fantastic service all round
Jane Iles, Cheddar - 27/02/2012 10:57:14


4/5
The guy I spoke to on the phone was very helpful, I wasn't very organised when i rang to order the second time and I was pacing around rooms giving him measurements so we could work out how much I needed to buy. Delivery was arranged for the next day (on a Saturday) and it arrived before 9am. Would definitely recommend.
Terry Prosser, Chelmsford - 27/02/2012 09:11:12


4/5
Still waiting for invoice/ receipt since collecting order, I have only asked for it three times.
Sc Flooring, - 27/02/2012 08:26:33


5/5
I lived in the uk and had Quickstep Persepective throughout my house. When I moved to Gibraltar, I wanted the same floor but to have bought it locally would have been extremely expensive. I was recommended your website by a friend and the thought of having to ship the floor to Gib filled me with horror. However, your Customer Services was extremely helpful, answering my emais promptly and I found your website easy to use. Your floor was delivered to free of charge to a forwarding agent in Gatwick airport and my floor arrived within the week. I am now looking forward to having the floor laid. Thank you so much for your help in making this big purchase seem like a doddle. I would use your Company again and would recommend to recomment to friends.
Mrs Ec Thirkill, West Sussex - 26/02/2012 18:55:17


4/5
Prompt delivery, good product, value for money. Would consider buying again from the site.
Reuben Aguiar, Reading - 25/02/2012 18:48:47


5/5
The first choice of wood was not immediately available but customer services was able to arrange my second choice. Very prompt delivery. A joiner friend laid the floor and once he had fathomed out the joining system he was very impressed with the whole product. Wood was Sienna matt lacquer and it has certainly improved the room.
Francis John Bescoby, Nottingham - 25/02/2012 14:50:47


5/5
We will be ordering more flooring when we are ready to decorate another room. We are very pleased with the floor. The room is too small to take a photo of it
Sylvia Compton, - 24/02/2012 18:15:12


5/5
great service & quick delivery
Mrs L Smith, Tyne & Wear - 24/02/2012 14:52:22


4/5
I purchased arte polished concrete UF1246 flooring which we laid in the kitchen, utility and dining room - looks fab! Would definitely use UK flooring again and have recommended them to friends and family, service was excellent, product excellent and was delivered very quickly - one happy customer!
Susan Atkinson, Aberdeenshire - 24/02/2012 08:30:46


4/5
Very pleased, one room done two to go. May need some more to complete had more cuts than anticipated. Will be sure to purchase from u again as the same colour and style flooring was in b n q at treble the price I paid
Robin Wallace, Harwich - 23/02/2012 23:22:14


4/5
great produt - easy to fit and great service delivery cost a bit high - weight of product appreiciated Regards Alan
Alan Riches, - 23/02/2012 09:48:18


4/5
I would not buy from this company again because of their returns policy. Most companies encorage you to buy extra and return unused complete pacts. Because this company does not take returns I now find myself with about 40pounds worth of lovely but totally usless flooring which will end up in landfill.
Robert Holmes, - 23/02/2012 09:13:10


5/5
This floor was only about £9 per sqm and looks absolutely beautiful. I am over the moon with the quality of the floor and the customer service provided by friendly and knowledgeable staff and I have already recommended the site to a number of friends and family. I will definitely use Flooring Supplies for the rest of the house. Many, many thanks. Its not often I give a great review but you guys are very welxome to this one!
Davina Nevill, Harrogate - 21/02/2012 15:35:28


5/5
Efficient Salesperson found the perfect trims to meet my needs.
James Barton, - 21/02/2012 14:33:03


3/5
Not really pleased with the colour it looks dirty white
Frank Sharkie, Sheerness - 20/02/2012 15:34:19


5/5
Highly recommended web-site
Adnan Masnic, London - 20/02/2012 09:34:15


4/5
The flooring I ordered was promised for delivery on the following Friday and this was confirmed in a call from the supplier. Nothing turned up and I had arranged for a floor layer to attend the next day to install the flooring. This cost me £120 for the aborted visit. When I chased up the delivery the following Monday, the lady I dealt with was very helpful and courteous and arranged a new delivery which did happen as promised. I never did find out where it all went wrong but having had to pay £240 in total for the floor to be laid instead of just £120, you can understand my frustration. Overall it would have been more cost effective to have bought it from my local shop.
Ashley Govett, Burnham-On-Crouch - 20/02/2012 07:38:00


3/5
Service and product very satisfactory, thanks.
Paul Fielding, Taunton - 19/02/2012 20:12:31


4/5
very good service and product .
John Coster, Nr Bourne - 19/02/2012 09:50:06


5/5
Have used product before great quality as usual
Michael Smith, Shefford - 16/02/2012 20:04:19


4/5
In order to complete my hard wood floor I needed the walnut flooring, walnut Scotia and a walnut trim. Three different components from the same manufacturer but unfortunately 3 different shades of walnut, therefore being able to order samples of Scotia and trim would have helped. The trim was nowhere near the same shade of walnut as the floor and scotia therefore I had to sand and stain. I would also have been very disappointed if the scotia had not matched as I would have spent over £200 on 40m of scotia which I would have had to sand and stain myself! Overall, I am happy with your products and service.
Martin Greig, Larkhall - 14/02/2012 10:14:31


5/5
would use again
Alan Martin, Chatham - 12/02/2012 21:41:47


4/5
Very pleased with your service and would recomend.
John Cope, Congleton - 11/02/2012 14:52:45


5/5

Joanne Dixon, Wigton - 11/02/2012 12:00:05


5/5

Joanne Dixon, Wigton - 11/02/2012 10:17:18


5/5

Joanne Dixon, Wigton - 11/02/2012 10:17:17


5/5
Floors look good and helpful delivery staff
Bernard Dunk, Alton - 09/02/2012 14:35:17


5/5
I purchased a large quantity from you just over a year ago called Copenhagen which i know is dicontinued now but from your sample Natura it is a perfect match in every way so many thanks for a very efficient service which is hard to come by these days. Kind Regards Alfred Manz
Alfred Manz, Barnham, Nr Bognor Regis - 06/02/2012 20:38:57


4/5
Three of the trims supplied were perfect, but one was severely bowed. We were able to use the straightest length of this trim in the short sections needed to finish the job, but had we rquired the full length it would have been returned for a perfect replacement. Having said that, the finished job looks good. The trims arrived at 9:15 A.M. leaving the rest of the day free. Excellent service, thanks!
Philip Lambert, Worcestershire - 06/02/2012 12:37:47


5/5
very pleased with flooring, looks much more expensive than actual cost. arrived promptly
Joanna Thomas, Mid Glamorgan - 06/02/2012 12:14:26


5/5
Excellent service , thank you.
Matthew Knight, Bristol - 05/02/2012 14:59:53


5/5
Loved the flooring. But the delivery charges were a bit extreme. That is the only thing that would put me of buying anything like flooring again from you.
Mary Russell, Edinburgh - 05/02/2012 08:47:37


5/5
Thank you very much
James Compton, Edgware - 04/02/2012 14:42:37


4/5
excellent service kept me informed of delivery date.
Alan Baxter, Bellshill - 03/02/2012 18:14:55


5/5
fantastic customer service. would definitely recommend and use again.
Linda Lennon, Buckinghamshire - 03/02/2012 10:46:10


5/5
Saturday delivery cost (£40) was very steep given that I'd spent £700 on flooring. However, next day service was much appreciated and allowed us to get on with the installation.
Alastair Duncanson, East Grinstead - 01/02/2012 11:20:11


4/5
Great Service & product, only problem was in obtaing some of the samples initially requested due to them being out of stock and was obliged to chase. Also, despite website advised 7 packs required for 10 sq. metres & rechecking via phone we ended up 1 board short and had to reorder another pack with further delivery charge, which was a little annoying and frustrating after double checking how realistic quantity stated on website was.
Christina Rossi, Hemel Hempstead - 30/01/2012 14:20:38


5/5
Very nice flooring perfect for my cats easy to clean and hard weariing
Debra Bond, Doncaster - 29/01/2012 14:20:24


5/5
Very Efficient & Speedy service, Thank You
Derek Nudd, Birkenhead - 29/01/2012 10:45:21


3/5
The only complaint i have is that when u pay to have the floor deliverd is that the delivery guys could take the item out of the plastic and take the crate bak as i got left with it x
Esther Nuijen, Lincoln - 29/01/2012 08:44:23


4/5
Product was great, delivery was not so great. Waited all day for a Saturday delivery that didn't arrive. Issue was resolved promptly Monday morning.
Deborah Wolsey, Cawston - 24/01/2012 19:46:18


5/5
excellent product and service. well done!
Suzanne Manley, Christchurch - 24/01/2012 18:55:20


4/5
Excellent service
Janet Mcclure, Gloucester - 23/01/2012 21:11:24


4/5
Great price, great delivery (as I was called to inform me the hours it would be delivered - and it was true!) and great customer service as I noticed that 2 boards were damamged and these were sent out immediately. When opening all the packets to lay the floor, I noticed that around 10 of the planks had manufacture defects as the tongue or groove had been cut off (on the ends) during manufacture. It was clear they hadn't been broken but had been cut incorrectly. As I had over-ordered I didn't need these boards or I managed to use a few by cutting at the ends, but even so I felt that my over-ordering had been to compensate for manufacturing defects and not off-cuts. Overall, the product looks great as I took my time to get it just right (my first laminate floor) including the scotia and floor trims.
Mark Chandler, - 23/01/2012 16:52:02


4/5
I was initially concerned when i found out after ordering that the product wasn't actually in stock as indicated on the website and had to be ordered from the supplier. I was working to a tight deadline and needed the floor by a certain date however the floor was in the end delivered on time and I am very pleased. I will order again.
Claire Verdirame, Orpington - 23/01/2012 09:40:16


3/5
I'm not a big internet shopper, and hopefully won't need to buy more flooring! i was a little disappointed in the variation in colour, which was not so obvious from the on-line photos. i also would have appreciated being advised that due to the way the planks slot together, means you need to buy more than the measured floor area. For this reason the floor isn't finished, also because the concrete wasn't level in some place so the movement needs to be lessened. Absolutely no complaints about customer services staff. - they were excellent.
Stephanie Blaauw, Crieff - 22/01/2012 17:43:12


4/5
Overall very good value for money and very pleased. Only gripe is the high delivery charge?
Jo Moxham, Harpenden - 22/01/2012 14:21:37


4/5
although your delivery charge was high for a small/light amount i did get the products next day david lee
David Lee, Suffolk - 20/01/2012 12:35:28


4/5
fantastic fast service
Karen Bowie, Keith - 11/01/2012 15:28:53


4/5
I was very pleased with the prompt delivery and contact to confirm delivery. Product arrived when promised and in excellent condition. My husband and son fitted the flooring in an afternoon. Excellent
Susan Evans, Cheadle - 10/01/2012 20:14:17


5/5
I found Flooring Supplies very helpful and the best value for money on the web. There are the cheapest seller of Quickstep flooring and offer an excellent website and phone support. I ordered 30 boxes of laminate, matching door bars and stair kit, all delivered on time and undamaged. The product is outstanding, it is manafactured to a high standard and easy to install and the finish is very modern. I fitted Classic midnight oak natural, it looks amazing.
Paul Tinnion, - 10/01/2012 08:33:35


4/5
Very pleased with the flooring, the only problem we had was with the skirting. anyone buying this product should ensure they have a perfect house with perfect walls with plastering right down to the floor (which is near impossible on an older house), we had to modify the way the skirting was used and wouldn't buy the no glue no screw option again, but having said that it does look very nice.
Heather Jane Blades, Nottingham - 09/01/2012 10:34:46


5/5
No stock information on your website, ordered flooring then told out of stock would be in within A week. Then told not for a few weeks, you didn't seem to know when the stock would be coming.
Matthew Watson, Christchurch - 09/01/2012 08:29:27


5/5
Gorgeous - thank you.
Richard Pearson, Horsham - 05/01/2012 19:56:18


4/5
We found the service to be great apart from the service we received from the delivery driver. The flooring was to be delivered to a different address to the billing address as it was a gift from my parents. When delivering the driver could not find the delivery address so decided that the billing address would be fine instead, when he was told that was not ok he said he could not do this only to ring back again 5 minutes later to say that he was at the correct address (the delivery address). When he was unloading the flooring with help from our plasterer who was at the house at the time he commented that he "does not like these private jobs as he has to deal with customers". Fortunately that was the only problem we had and we would still use your company again despite of this.
M J Shepherd, North Yorkshire - 03/01/2012 20:01:49


5/5
Very pleased with service & quick delivery. Would definately come to again for future flooring purchases.
Miss Victoria C M Taylor, Surrey - 03/01/2012 18:26:11


5/5
Excellent product, looks amazing after finished! Flexible sales team, helped me out while ordering, thanks!
Rafael Scabora, Wansworth - 02/01/2012 09:52:57


4/5
Being able to talk to a intelligent human during the ordering process - excellent Is a flat cover strip made in this product Thanks for all your help. We will be back Graham A Corton 07841 535 562
Mr Graham A Corton, Hertfordshire - 02/01/2012 07:37:01


5/5
excellent friendly service with a very speedy delivery on the day requested. we plan to lay more flooring of this flooring and will definitely be ordering it from you - thank you
John Baldwin, Andover - 01/01/2012 15:18:40


5/5
yes, definately buy again, have recommended a relative. very helpful customer service team, knew product details inside out !!!
Claire Salsbury, - 29/12/2011 16:01:16


5/5
excellent service and on time thank you
John Mc Phee, Kirkcaldy - 29/12/2011 11:52:40


5/5
Really pleased with the end result.You could make customers aware that because of "Pattern" i.e. tiles, there is some wasteage that you don`t get with normal laminates. I was fortunate that because of package size I had to order more than I thought I needed, but wouldn`t let this stop me recommending this product to anyone.
Frank Johnson, Burscough - 29/12/2011 11:07:01


4/5
The flooring is of a quality related to the price. looks very nice now finished. A staff member phoned prior to despatch to check what type of floor we were to be coverig to ensure we had the correct underlay; as it was we didn't so it was just a well he phoned. Excellant customer service
Julie Edwards, Worthing - 29/12/2011 09:19:27


4/5
couldnt fault service from ordering to delivary
Stephen Gipp, Loughton - 28/12/2011 18:42:25


3/5
Excellent price compared to local suppliers however two of the planks,both situated at the bottom of separate packs were damaged.This damage could not be seen when the flooring was delivered.
Alistair Irving, Ashington - 27/12/2011 21:09:54


5/5
PLUS: The free samples were useful, the delivery was exactly on time, and the delivery person even helped us get the laminates off the pallet to easier fit them in the garage. Full marks for the delivery and customer service (friendly, helpful)! MINUS: The expenditure threshold for free delivery should be lowered (currently too high). Some of the information on the website was lacking (the laminate colours were not correctly displayed), but a quick phone call cleared all the confusion. OVERALL: I am very pleased with the quality of the products and now have a beautiful new floor in my bedroom! Thank you!
Kirsti Gibbs, Bristol - 27/12/2011 09:46:18


5/5
Good value
A Roberts, Norfolk - 27/12/2011 08:41:39


5/5
Very pleased with flooring. Will definitely order from this company again.
P Shepherd, East Kilbride - 26/12/2011 15:20:19


5/5
your website does not state that anything over 15m2 requires more underlay to be purchased. i had to purchase another roll to cover the extra 5m2 of floor i required.
John Gallagher, Holywell - 26/12/2011 07:17:34


4/5
Sample blocks were invaluable & big enough to assess colour, quality etc. I ordered at 11:02 on the Thursday and the product was delivered by 10:00 on Friday - superb service!
Joanne Eastope, Loughborough - 22/12/2011 13:01:27


4/5
Yes
Miss Iva Kubantova, London - 22/12/2011 09:16:51


5/5
Very disapppionted with the delivery driver. Exstremely rude, and had a bad attitude!
Frances Beck, - 21/12/2011 23:07:06


4/5
was pleased with the flooring my room looks great
Janet Grierson, Lanark - 20/12/2011 18:38:47


4/5
very quick delivery and good customer service, I would use this company again
Lesley Turvey, Banbury - 20/12/2011 13:48:17


4/5
Really helpful & prompt service - Thank You.
Julie Bird, Aberdare - 16/12/2011 19:12:29


5/5
We originally ordered 180mm unfinished oak boards but were told these were out of stock and were offered a 200mm board for the same price! The floor turned up on time; out of all the boards there was only one slightly damaged one. There were a few other minor hiccups but Flooring Supplies Customer Services were very helpful and willing to sort out any issues straight away. We have now laid the floor after letting it sit in our house for a week to acclimatize and it is absolutely beautiful. Very easy to lay. We have finished it with a Hard Wax oil. Would definitely order from Flooring Supplies again.
Gabrielle Bryan, Northwood - 16/12/2011 10:12:38


5/5
We are very pleased with the supply from your contact Millenium Timber Mills. They were very helpful and full of guidance as to the laying of the brushed oak flooring. The end product matched in very well with that installed some four years ago and which we could not buy new supplies. Thank you and your staff for a job well done.
Ken Ward, Barnet - 15/12/2011 22:25:04


4/5
Very pleased with the service and product, thank you
Clifford Hall, Conwy - 15/12/2011 13:47:41


5/5
Although I didn't fit it myself the guy that did, a qualified carpenter, said it was the best flooring he'd ever laid. It performed really well and looks like real wood not laminate. I am in a wheelchair and it doesn't mark at all - it is very tough. Brillliant!
Susan Goose, Canvey Island - 14/12/2011 16:53:18


5/5
Quality, value-for-money product as per description. Delivered on time and as arranged. Staff are courteous and helpful. Pleasure doing business with the company.
Malcolm Gill, - 14/12/2011 09:26:51


4/5
Disappointed that unused part orders can not be returned. Would probably use one of your competitors in future because of this.
Graham Treble, Stafford - 12/12/2011 10:41:12


4/5
I am very happy with the service provided by your company. I would most certainly buy again from you. I can't provide you with a photo of a finished room since I am currently working on it.
Mark Santos, Middlesex - 12/12/2011 09:54:49


5/5
Would have prefered a better quality underlay. I did ask and was told this was a good quality one, but it is very thin.
Christine Woods, Sutton - 09/12/2011 09:41:19


4/5
Excellent product, delivered on promised time by very helpfull driver.
David Cullen, Leamington Spa - 08/12/2011 22:55:05


3/5
For only 6 boxes of tiles the delivery driver actually asked if we had a forked-lift truck. In a domestic location this is unlikely; maybe he was joking - at least I found it funny. I thought the delivery charge was a bit steep, but, to be fair, they did arrive when they were required.
Philip Lucas, Aylesbury - 08/12/2011 17:06:33


4/5
Polite and helpful response over the phone and many thanks to Bruce for his useful tips on laying a Karndean floor. I was kept informed of the delivery date and the driver phoned ahead to make sure that there was someone home to take delivery. Reassuring to know that you are not just buying from a website but from a proper flooring business that knows how to provide customer service. Thanks.
Roy Gwilliam, Milford Haven - 08/12/2011 15:25:45


5/5
I was surprised at how well the flooring went down and how good it looks, considering the price was really reasonable. I love my new flooring, thank you.
Judi Colcombe, Canvey Island - 08/12/2011 15:10:02


3/5
the delivery cost is to much and if i need something cost £10 the delivery £29 is not good i dont how you can fix this thank you
Anna Clist, Trowbridge - 08/12/2011 08:32:29


4/5
Good overall service
Eric Swainsbury, Chingford - 08/12/2011 07:35:05


4/5
Very nice laminate flooring
Arturas Kimbaras, Peterborough - 05/12/2011 09:26:55


4/5
really pleased with the floor, it looks like real travertine! thank you
Beverley Wilson, Scarborough - 02/12/2011 23:12:49


4/5
Very easy website to use, the floor was delivered on time. customer care was great & the floor looks as good as it did in the picture online, very pleased. Thank you :)
Amanda Allen, London - 30/11/2011 08:58:39


4/5
good delivery time
Marc Anderson, - 30/11/2011 08:11:09


5/5
Can't fault the buying experience or products. Just wish the delivery would have been cheaper below the threshold for free delivery (for those with small orders). But its comparable to other online shops so its not really a complaint.
Paul Man, London - 29/11/2011 17:20:30


5/5
A very helpful team, someone called to confirm my order and insisted they send the free underlay which I thought I wouldn't need. It turned out to be the same that the fitter was going to use anyway, saving me £100. Then when two boxes were damaged in transit, the boxes were replaced without any fuss and the next day. Service like this is hard to find, especially in Internet based companies and I would definitely recommend flooringsupplies.co.uk to friends and family. The QuickStep flooring itself looks and feel amazing after a mix of old cheap laminate,carpet and lino, and flows beautifully through the five rooms.
David Skeggs, Horley - 29/11/2011 08:52:44


4/5
It looks lovely.
Mrs E Goldsmith, Cornwall - 29/11/2011 07:37:48


4/5
Excellent service and choice of floorings on your site
Marion Simpson, Hayes - 28/11/2011 16:21:38


4/5
Very good service thanks
C Kempster, Kendal - 27/11/2011 17:15:43


4/5
Helpful on the phone , speedy service, good product and at a fraction of the high street price!
Mrs Sara Phillips, St. Pauls Walden, - 25/11/2011 19:23:58


5/5
Fantastic oak flooring, looks wonderful, perfect match to the oak floor in the next room. Very pleased, thank you. Delivery very good, turned up when they said, it would.
Julia Blake, Bedford - 24/11/2011 12:27:44


5/5
Very pleased with the results
Elma Woolley, Chichester - 24/11/2011 07:33:49


5/5
very impressed with the quality of the flooring. had seen much more expensive in the shops but did not appear to be any better than purchased from you.would purchase again if need flooring elsewhere in the house.
Keith Radley, Sheffield - 23/11/2011 17:37:10


4/5
Kahrs had made a mistake but you dealt with it promptly.
Nicholas Charalambous, London - 23/11/2011 13:57:32


4/5
i am very please because i have brough some packs on line and i did not have enough so i wented to get some more it was discontinue so i look around on line and and found this site they cost bit more i had no choice but to get them i am happy.
Janet Allman, West Norwood - 22/11/2011 20:32:32


5/5
love it, the quality of the wood and ease to install. Fast delivery and communication. Have recommended to friends and family already
Tracy Holmes, Atherstone - 22/11/2011 20:15:11


5/5
slight problem well sorted by you
George Baker, Presteigne - 22/11/2011 10:48:44


3/5
Found the wording re the special offer a bit confusing and consequently my final bill was more than expected but, overall, happy with my experience of your company.
Susan Gowers, Chertsey - 22/11/2011 08:28:38


3/5
Unhappy with the wrong products being Delivered and being offered no compensation for my time being wasted
S Cambo, Middlesex - 22/11/2011 07:46:55


4/5
Also good delivery service
Anthony Webb, Croydon - 21/11/2011 17:44:32


5/5
Very good value for money, and a prompt delivery service. I would purchase from these again and i do recommend, thank you.
Darrel Perry, Telford - 21/11/2011 10:39:22


5/5
Will be ordering flooring for rest of house after Xmas, extremely pleased with how good the flooring is.
Lynsey Miller, Dunfermline - 17/11/2011 16:07:52


5/5
Only concern was that when flooring was palitised ready for delivery the strapping was over tighten and had damaged the fitting edges slightly. I'm sure the company would of changed it with no worries if i would of asked but wanted to get job done asap so decided to use it, its now complete and looks great, very pleased.
Kelly Townsend, Nottinghamshire - 17/11/2011 12:15:27


5/5
Good communication! Quick and easy to fit
Kelvin Williamson, East Dereham - 16/11/2011 19:23:24


4/5
I found your staff were very helpful and friendly. But when your delvery driver came to my house I wasn't in. The person from your office told me the driver had knocked on all my neighbours doors for a signature and would only be happy to leave the products if I could make it home. I did manage to drop everything and get back within 10 minutes only to find my elderly neighbour sitting in his window as he always does. I asked the driver if he knocked on their doors and he told me he had not. When I ordered the flooring your staff told me I would be told within an hour of the product being delivered. and I was not. The flooring is great and other than what happened above I am very pleased.
Victoria Roberts, Loughton - 16/11/2011 17:05:37


5/5
Very pleased with the flooring, extremley disappointed with the customer service with regards to arranging the refund.
Ruth Brown, Eryrys - 16/11/2011 16:09:24


5/5
quick delivery very impressed
Mr Brian Gove, Montrose - 15/11/2011 20:43:31


3/5
Your products and services were very good but I would be reluctant to buy again just because of your delivery charges which I thought were excessive.
Mr J E Cuddy, Derbyshire - 15/11/2011 18:41:48


5/5
Very pleased with my new floor. Good quality, easy to lay and looks fantastic. The staff and delivery driver were very friendly and informative. Would recommend the company and product to people and would definately shop with flooring supplies again.
Doreen Camp, Leigh-On-Sea - 15/11/2011 08:43:36


5/5
An excellent product and easy to fit, even for a novice.
Allister Pomeroy, Limavady - 13/11/2011 11:43:29


5/5
I am very pleased with flooring, excellent value for money. Only thing I was disappointed in was the delivery, after spending so much money, The 9 boxes could only be left outside my house for me to cart in myself as delivery driver was not insured to enter my property!
Gemma Blelloch, Lochgelly - 13/11/2011 11:32:40


5/5
Nothing to add as I am a previously satisfied customer
Michael Carpenter, Wooburn Moor - 11/11/2011 11:46:20


5/5
very pleased - one small point I have not received my invoice for the flooring supplied and I need this in case a claim is made at a later date.
Barry Tinsdale, Shefford - 09/11/2011 14:34:30


5/5
I would buy again and I have all ready recommdened your company to my friend who has already placed an order with you, very helpful staff
Edward Paul Thomas, Llanelli - 08/11/2011 12:16:53


4/5
Excellent service and quality products, our first time with Quick Step but not our last, we will certainly use again when next required - thank you Brian Dent
Brian Dent, Hampshire - 08/11/2011 10:07:47


4/5
we are very pleased with the flooring it transformed the room. It would help for people like myself who work if there could be a morning or afternoon delivery instead of having to wait in all day.
Susan Hughes, Wimborne - 07/11/2011 17:48:09


5/5
Very impressed with the quality of the floor. Prompt delivery, good customer service. I would certainly recommend flooringsupplies to my friends and family.
Samantha Jackson, Barnsley - 07/11/2011 09:21:27


4/5
Speedy delivery, and am pleased with the finished product. There were a couple of damaged pieces, but not as many someone I know who bought from a competitor. Overall I would recommend this product and company.
Laura Nichols, - 01/11/2011 07:41:10


5/5
will use again
Neil J Tucker, Hertfordshire - 31/10/2011 19:01:59


5/5
Very good customer support. Delivered on time and products were received in good order. Floor has not yet been installed so cannot answer last question.
Mr Peter Vassallo, Greater London - 31/10/2011 10:30:01


5/5
Very happy with the quality and installation process. It looks brilliant once fitted. The quality of lacquer is excellent (not easy to leave scratches).
Daniel Buksa, Bracknell - 31/10/2011 08:36:48


5/5
Heard of FlooringSupplies from local (word of mouth) and never looked back.] Considering that i am buying from quite a distance (Gibraltar) the service has been very good in both the product and support from the staff of FlooringSupplies Thanks
Douglas Gonzalez, Cobham Way, Crawley, West Sussex - 27/10/2011 10:38:57


4/5
Excellent service from start to finish, good floor looks great had it fitted in an afternoon easy to use.
Annemarie Sullivan, Prescot - 27/10/2011 09:12:15


5/5
Very pleased with the quality of the product, and the service and delivery.
Brian Veck, Oswestry - 26/10/2011 16:02:52


5/5
I felt the support from your team was excellent. I placed the order online at 9pm and next morning was telephoned to confirm my order and details, etc. This was a very personal touch I felt and the salesman could not have been more nicer. The order came on the day specified, however there were a couple of things missing. One phone call soon sorted this out though, and the missing items again delivered in a couple of days. I ordered the Quickstep Butter Birch from the Go range and it is beautiful. Very realistic and natural looking when laid.
Moira Simpson, Huntly - 19/10/2011 17:47:14


3/5
Engineered wood is so superior to laminate that I am surprised laminate is still on the market
Frank Mcdonald, Croydon - 19/10/2011 10:09:14


4/5
Happy
Susie Boyer, Southwold - 17/10/2011 11:53:21


5/5
yes very good service and support when contacting the team
Nigel Golding, - 13/10/2011 21:34:53


4/5
On the whole I thought the price and supply were very good. A call on the day to inform when delivery was potentially to take place would have been a great help.
Marcus Pike, Welwyn Garden City - 13/10/2011 19:45:25


4/5
I have used Flooring supplies on two occasions and would use themn again. The products are good quality and well priced and the support and customer service are excellent.
David Hudson, Kings Langley - 13/10/2011 13:30:37


4/5
A very good value for money product. Will use again.
Philip Skillen, Rochdale - 12/10/2011 19:09:16


3/5
The flooring looks fantastic once it was laid, really improves the living room space. Had a few issues with the some planks, some of the connecting lips for clicking into were very very small, and caused a few problems, had quite a few of damaged ends at corner, one of which i came away after laying down the flooring which had to be glued back down........... overall i would recomend this floor but make sure you check the quality of the packets before you accpet them........ (hard to do)
Paul Jordan, Dundee - 12/10/2011 07:34:49


5/5
Pleasant easy transaction
Roddy Macdonald, Kilmarnock - 11/10/2011 16:32:15


4/5
Can not fault the service or the product. Unfortunately i had around 4 packs left over, it would be great if you had a returns policy
Jane Barnett, Hove - 11/10/2011 09:14:36


4/5
A prompt and efficient service
Catherine Jeffs, Surrey - 10/10/2011 12:00:58


4/5
very happy with product and service provided. impressed it was delivered all packed on its own pallet.
Amy Crofts, Cheadle - 05/10/2011 15:51:22


4/5
Excellent from start to finish and the after sales was perfect
Richard Graham Tadman, Newport - 05/10/2011 09:43:58


4/5
everything went well
Mr Ronald I Tremmel, Midlothian - 04/10/2011 09:24:25


4/5
The Quickstep Lagune looks fantastic fitted - and the non slip aspect is perfect for my aging Father. I believe it was a bit harder to fit than standard laminate but to be fair - the floor it was being laid on to was anything but level and against non-square walls - so not sure it would have ever been straight forward. Definitely worth the bit of extra effort. My plumber cleverly used black silicon to seal the bottom of the loo and shower - which created a perfect fiinish.
Lionel Wilson, Thirsk - 03/10/2011 20:04:25


4/5
The Quickstep Lagune looks fantastic fitted - and the non slip aspect is perfect for my aging Father. I believe it was a bit harder to fit than standard laminate but to be fair - the floor it was being laid on to was anything but level and against non-square walls - so not sure it would have ever been straight forward. Definitely worth the bit of extra effort. My plumber cleverly used black silicon to seal the bottom of the loo and shower - which created a perfect fiinish.
Lionel Wilson, Thirsk - 03/10/2011 20:04:25


3/5
One whole back was usless because it was totally bowed and another half a pack had been over mitered leaving big white lines in the joins. The rest seemed ti be ok but when it was delivered the pallet was soaking probably causing the damage. The fitter did mention this a lot.
Mr Phil Wallace, West Sussex - 03/10/2011 10:12:28


5/5
Very impressed with the product and service received, great colour match to on screen pictures, measuring facility very easy to use and even though i'd made a mistake on the scotia to match the flooring, customer sevices were very helpful in advising me of the correct one for the flooring i'd chosen. Delivery was excellent too, definitely recommend you guys and i've received some lovely comments on my new flooring.
Jenni Greenwood, Rossendale - 02/10/2011 12:34:07


4/5
was not to pleased at first have only used quick step before. But after finale fitting looked great, Will allways buy from you great service Gerry
Gerald Pascall, Windsor - 01/10/2011 07:46:00


4/5
Was a delight to deal with you guys - You were always available to help - something I cannot say for other internet companies and although orders did get delayed you were quick to resolve. We love our floor and it really makes our house - thank you
Sarah Mccombe, Hawkesbury Upton - 29/09/2011 11:49:41


5/5
great value quality product at promotional price. Would not have bought at full price as was expensive but at the reduced price delighted
John Fraser, - 29/09/2011 09:22:26


4/5
I phoned to report that one of the packs were damaged and your operator said even if it was damaged it would probabley not a make a difference with the fitting which in the end it did'nt but the point I was trying to get across was I purchased goods that is supposed to be delivered to me in mint condition not faulty, so I am not sure I would purchase anything again in case it was damaged when it arrived even though it probabley left your depot in good condition.
Patricia Kometa, West Midlands - 29/09/2011 08:46:09


5/5
Flooring supplies have been great to deal with and we will be using them again . The next job that we need flooring on within the area will be passed to them to deal with
Karl Wright, Speke - 28/09/2011 07:17:43


5/5
Delivery was delayed by several hours otherwise 5 stars
Keith Butterfield, Sheffield - 25/09/2011 12:03:01


4/5
fitter was quick,efficient,and very helpful with any questions i had for him..... overall,,,excellent work..
John Caldwell, Wirral - 22/09/2011 22:06:42


4/5
Delivery was delayed from the information on the website but customer srvices phoned and explained. Delivery was an anytime of the day affair and in two lots which is a bit inconvenient
Paul Riley, - 22/09/2011 21:05:23


4/5
Good value for money!a few boards were received chipped in the box but I had enough material to complete the flooring so didnt need to complain. Cheap and for the price paid looks really good!
Sidra Hakeem, Milton Keynes - 22/09/2011 09:12:09


4/5
Quality product for main flooring. Some accessories not such good value
R Martin, Bristol - 21/09/2011 10:55:16


5/5
very pleased with the flooring.would recomend to anyone.
Elizabeth Hall, Bedale - 21/09/2011 09:21:02


5/5
Every thing spot on... PM
Pramod Mahajan, Sutton - 20/09/2011 11:13:21


5/5
Excellent service and customer care
Edward Wroblewski, Bury - 19/09/2011 10:16:11


5/5
delivery was on time very helpful,easy to lay,was very pleased with the final finish,would recommend to freinds.
Susan Wood, - 18/09/2011 18:24:54


5/5
delivery was on time very helpful,easy to lay,was very pleased with the final finish,would recommend to freinds.
Susan Wood, - 18/09/2011 18:23:38


5/5
it would of been good if all my order can as one lot rather than two drop offs as had to wait for the second delivery.. apart from that no problem
Ken Mock, Ashford - 15/09/2011 20:15:52


5/5
Only issue is that I had to dispose of the Wooden Plinth that the item came on - very rough wood and not a good item to try to fit in my car - Otherwise - fantastic service - great price and great product - very happy thank you - and I will buy from you again.
Richard Jones, Deeside - 15/09/2011 08:36:19


5/5
The floor looks absolutely stunning and has transformed the living and dining areas. All we need now is new furniture to complement it!
Vivian Coomer, - 13/09/2011 17:45:44


5/5
Delivery was exactly as promised. Service was first class. The floor itself is fabulous. I would definitely buy from Flooring Supplies again and would recommend them to anyone looking for flooring.
Eileen Hailey, - 11/09/2011 17:29:44


3/5
1 box delivered suffered some damage in transit effecting 2/3 lengths from that pack and other whole pack was not manufactured correctly so did not fit together and had to be used for where cuts were made. Overall this is a average product for the price paid. Only time will tell regarding the life time of the product but it was easy to fit where no damaged/ incorrectly produced lengths were used. Kind Regards Kerry Overton
Kerry Overton, South Shields - 07/09/2011 12:06:15


5/5
Excellent service good product kept informed excellent delivery.
Robert White, Battle - 07/09/2011 07:16:34


3/5
The service was absolutely brilliant! Even with the mistake on the website about the available stock, Michael who was responsible of my order had solve the problem immediately. Thank you again. The delivery was just in time, perfect, although the narrow streets in the area. The quality of the floor is good, but when the carpenter had installed it, feels more like laminate. To be honest I prefer the solid wood floor. Definitely I will buy from you again.
Ivan Nikolov, Avon - 04/09/2011 21:58:25


4/5
Pleased with everything except delivery service. Delivery driver expected help with removing flooring from truck to my house As a way of encouraging me to assist him he commented he was only expected to deliver them to the door but not bring them in the house unless I helped -, so I helped just to .ensure delivery I have only recently recovered from a surgical operation and shouldn't be carrying heavy weights. Obviously Health and Safety matters regarding customers are not as important as they should be
Robert Hough, Newcastle Upon Tyne - 04/09/2011 19:46:57


4/5
Great product and service
Jane Stewart-Daters, Bexleyheath - 02/09/2011 19:00:16


5/5
very pleased with the service and the support that was given and now the flooring is down im very pleased with the look
Ian Garrard, - 01/09/2011 18:47:25


5/5
A speedy no hastle service,at a very competative price
Robert Shiell, Worcester Park - 31/08/2011 10:10:23


4/5
Many thanks for your excellent service
Graham Bunyan, Nr Tunbridge Wells - 31/08/2011 07:20:34


4/5
fantastic product excellent customer care would highly recommend
K Williams, - 30/08/2011 23:18:28


5/5
Flooringsupplies.co.uk was very straight forward and simple to use. I was very pleased with the communication and speed of delivery. The quality of the floor is excellent and I also managed to fit it myself. I would definitely use flooring supplies again. Thank you for the wonderful service!
Ahsan Mahmood, Rainham - 30/08/2011 19:05:52


4/5
I Bought a pack to fill in a gap where I'd knocked a wall down that had semi split the room in two. I was worried that I wouldn't be able to match the Kahrs flooring but due to the superb quality dimensional control of the interlock you can't see where the new area joins in and you correctly advise the new code for the oak to match our old Kahrs flooring. Fantastic and a fast delivery from you too! Many thanks for great service. Paul Walker.
Paul Walker, Stow On The Wold - 30/08/2011 18:03:40


4/5
FROM START TO FINNSH THE SERVICE WAS VERY GOOD. I GOT THE FLOORING THE DAY BEFORE THE DATE THAT WAS GIVEN. ITS GONE DOWN BETTER THAN WOT I THOUGHT
Brian R Allen, Yorkshire - 28/08/2011 17:26:57


3/5
No problems encountered. Quick, easy and accurate ordering process.
Peter Durkin, Eaton Socon, St Neots - 28/08/2011 13:49:31


5/5
Yes very pleased thankyou
Maureen Innes, - 28/08/2011 08:50:07


3/5
very pleased with product, finish and ease of laying, 1st class, my customer was chuffed to bits. regards Colin Faulkner :-)
Colin Faulkner, Coventry - 24/08/2011 16:16:40


5/5
Thank you for a brilliant transaction. From website to fitting it has been a pleasure, even the delivery guy did more than I expected by placing packs neatly in my garage. Obviously that is not in your hands but it still made for a great experience. Once the floor was fitted it completely transformed my bedroom and I love the finished effect. When I do further upgrades to my house I will definitely be calling on your site again. Thank you once more Flooring Supplies.co.uk for all your help and business acumen.
Karen Lomax, Bridgend - 24/08/2011 10:33:30


4/5
It seems a good product which fitted very easily. Overall very satisfied with purchase.
Vanessa Richards, Pembroke Dock - 24/08/2011 09:27:03


5/5
Was delighted with my order. Communication was very good. Was informed immediately that there may be a delay and was happy to wait.
Elizabeth Murray, Dumbarton - 23/08/2011 22:53:05


4/5
Excellent customer service - Contacted prior delivery to check and increased order with no problem. Only issue was delivery was in two parts at different times - could be improved
Harry Clark, - 23/08/2011 11:08:35


5/5
From the very first communication, i found the service excellent. Informative, helpful, polite and fast delivery. Would recommend and would use again. We chose an Amtico Spacia tile and it was easy to cut and lay. Quite a lot of prep work but well worth it.
Clio Wallace, - 21/08/2011 17:40:10


4/5
easy to install looks good
Dennis Roberts, - 21/08/2011 09:51:54


3/5
quick step products usually very good quality however most of the packs purchased had 1 or 2 planks that were of a different shade and were slightly warped !!
Alexander Strickland, - 18/08/2011 21:01:30


5/5
Really impressed with the service provided, would use this supplier again.
Justin Foxall, - 10/08/2011 21:28:28


3/5
The flooring is great. Delivery was on time and customer service was spot on. However the major disappointment was that on unpacking the flooring it was found that almost all of the boxes had at least one plank damaged in the corner. One whole box was damaged. In total we had around two and a half boxes of damaged planks. This meant that we were unable to lay the flooring in the cupboards of our hall as originally planned. A little disappointing really. I am unsure if this is to do with the quality of the product or down to shoddy transportation.
Samantha Eunson, - 10/08/2011 15:12:28


4/5
everything was handeled well
David Wright, - 08/08/2011 19:11:29


4/5
everything was handeled well
David Wright, - 08/08/2011 19:10:54


5/5
Very pleased with your goods and would recomend to anyone .
Miss Mandy E Casson, Hungerford - 08/08/2011 16:29:28


4/5
Apart from 1 pack being different (manufacturing fault), in which the problem was solved, after the manufacturer offered to refund for 3 packs, anfd the faulty ones put under furniture, so as not to be seen, the flooring looks great. I was also very pleased with the fitter that was selected in my area. He was clean and tidy, very pleasant and helped resolve the problem stated above. I would recommend both your company and the fitter.
Lisa Thorn, - 08/08/2011 13:00:05


4/5
The third time I have ordered from Flooring supplies in the last couple of years. I have ordered from another supplier, who I would never use again as packaging was very poor. Fantastic service all around from Flooring Supplies!
Peter Chan, - 08/08/2011 08:21:56


5/5
Super service
Derek Marshall, - 08/08/2011 07:15:56


4/5
Would buy from you again. Good to do business with yourselves.
James Johnson, Stowmarket - 07/08/2011 18:44:03


4/5
I really like our new floor, the customer service was extremely nice apart from the first time I called and ordered additional floor samples. I believe the website could have explained some aspect of the floor a bit better, e.g. "rustic" means that the wood plank has a lot of knots, uneven pattern etc. Time will tell about the quality of the floor.
Bettina Talbot, - 05/08/2011 08:47:01


5/5
Fantastic, quick service and a beautiful product. The floor looks amazing! (May have a better photo when the entire project is finished!)
Melissa Williamson, London - 05/08/2011 08:30:25


5/5
GOOD PROMPT CUSTOMER SERVICE AND DELIVERY SCHEDULE
Cuthbert Chirinda, - 04/08/2011 18:42:54


5/5
excellent company to deal with
Derek Thompson, - 04/08/2011 13:35:00


4/5
Very pleased with product
Barbara Kenyon, - 03/08/2011 23:20:57


3/5
Happy with the product.
Laszlo Varga, - 03/08/2011 14:02:08


4/5
Extremely happy with product and service from ordering to receiving goods has been great too. My hall floor looks so good it makes the rest of the house a bit shabby!
Giang Hughes, Chiddingfold, Godalming - 03/08/2011 13:26:09


5/5
Very good service even though had to make sure someone could be available in advance of the driver arriving to help me carry the flooring into house once delivered - as drivers are not allowed to carry goods into houses because of health and safety regulations!
Valerie Walter, Great Barford - 01/08/2011 21:42:28


5/5
fantastic. we will be buying here in the future
Jamie Masters, - 01/08/2011 17:25:08


5/5
GREAT PRODUCT,VALUE,CUSTOMER SUPPORT
Brian Mcmeikan, Stevenston - 01/08/2011 16:55:52


3/5
So Easy, No Hastles.
Graeme Russell, - 01/08/2011 15:25:38


3/5
Dear Sir/Madam, Overall happy with great service. Pricing and anonymous samples Although this product was on offer, you need to offer trade rates to validated tradesmen (whatever the order value), otherwise there is nothing in it for us. I also spent time ripping off the flooringsupplies labels from the samples and re-sending them to the client so they didn't bypass me and simply ask for a fit only job, having got the product selection advice from me for free. Product quality Good, with pin knots as prime grade should be Cons - on full length runs, difficult to engage. I also had to phone up to clarify what was the male and female edge to offer up to the wall when starting the first run. It's ambiguous in your comprehensive instructions on the website. However your cust. svc. was very good and rang back to explain. I suggest embedding a drawing in the instructions or marking up the plank to indicate this. Oak Scotia trim 18 x 18 These dimensions are too small for e
Will Richardson, London - 01/08/2011 10:40:46


5/5
Lovely quality laminate flooring
Tanya Howat, Washington - 29/07/2011 20:33:44


5/5
Very good service - thank you.
Matthew Armstrong, London - 29/07/2011 14:14:56


4/5
Excellent value for money and really helpful customer service team. I have already recommended the website to several of my friends. WIll send a photo once the rooms are complete.
Jill Baker, - 29/07/2011 09:09:17


5/5
Brilliant product and service.
Marc Hudson, Derbyshire - 28/07/2011 20:25:04


5/5
Helpful from start to finish and quick delivery. Highly recommended.
Derek Kearey, Ferndown - 28/07/2011 19:14:53


4/5
Very pleased with the products and service. The only negative was that the beading was not delivered in my order and I was told I may have to pay for it again. Thankfully this was not the case as the fault was not mine.
Shelagh Crawford, - 28/07/2011 13:19:42


5/5
Excellent product, fast and efficient delivery service. The flooring looks great in our hallway and dining room. Highly recommended.
Andrew Walker, Lincoln. - 27/07/2011 11:01:58


4/5
One minor problem, one of the packs was damaged in transit - I called customer services and they dealt with the matter promptly and efficiently, arranging for a replacement pack to be delivered by the supplier. However, the replacement pack was not delivered when promised and I had to call again to chase. After the second call, the replacement pack was delivered, albeit a week later than originally promised.
Stephen Glascock, Essex - 26/07/2011 11:00:39


3/5
Last 2 packs in the order 4 laminates in each pack had graze marks on them and the polythene packaging was ripped. these laminates could not be used.
Mick Ludlam, Sheffield - 20/07/2011 17:34:29


5/5
great service fast delivery evan samples were excellant
Roy Hepburn, - 18/07/2011 15:12:06


5/5
A wonderful company who go beyond any customer services I have ever known! Wonderful product amd company with fantastic communication skills on every medium available to ensure the customer gets an easy transaction!! Professionalism at it's very best!
Adam Seviour, - 18/07/2011 10:10:43


5/5
great product to work with.will consider doing other rooms and would definitely buy from you again
Robert Hunter, Shotts - 15/07/2011 14:10:00


5/5
Excellent product
Karen Haylings, Lymington Road, Lymington - 09/07/2011 22:45:09


4/5
Slight hiccup with the order, a wrong pack was sent out with the order but a simple phone call and it was all sorted.
David Smith, - 07/07/2011 17:41:00


5/5
An excellent service throughout from ordering to delivery, kept up to date, very helpful staff
Robert Scripps, Ely - 06/07/2011 21:36:43


5/5
We were always unsure about buying this type of product online but when we got prices off the high street we decided to look in to it. After looking at many other sites we decided that the reviews were very good and after also speaking to a very helpful adviser we purchased some engineered flooring which we have laid ourselves in our conservatory. The finish is fantastic and was very easy to lay. Would have no hesitation in purchasing from this company again, all in all well pleased, thank you.
Richard Sly, Tamworth - 06/07/2011 21:23:43


5/5
Excellent customer service. Small amount of planks have filler (as expected from description) but all were useable and no damage during transit.
Brenda Harris, - 06/07/2011 12:54:26


5/5
Product quality excellent, customer service great, delivery charge of 30.00 was quite expensive! Overall really pleased would use again
Josephine Murray, - 05/07/2011 17:05:50


4/5
Order was delayed (told it was in stock when it wasn't) twice. But otherwise great service and flooring.
Chris Wolcke, - 05/07/2011 14:32:05


5/5
Very good and fast service. The big chains could learn a bit about customer service from you. Many thanks
Claire Hill, - 05/07/2011 07:17:42


5/5
Very happy with help and support from the customer services representer Alba
Iryna Rolls, - 04/07/2011 13:52:11


4/5
delighted with the quality of service at the showroom which helped us make the right choice the flooring fitter you recommended also did a perfect job happy to recommend flooringsupplies to others finsihed room ???
Andy Woodman, Hales - 04/07/2011 10:36:53


4/5
Good quality product. Excellent delivery service. Well fitted.
Michael Goman, - 03/07/2011 09:33:38


4/5
It would help if you offered the option to get the floor delivered in the place. I live in an apartment on the second floor and it was really hard for me to carry up 200kg of flooring.
Loredana Spadola, Lancashire - 01/07/2011 23:44:11


4/5
a very good service -overall
Gillian Roberts, - 30/06/2011 16:00:57


4/5
I would definitely deal with you again, very prompt professional service and I have already recommended you to friends and family
John Chandler, - 28/06/2011 10:16:05


5/5
Had no real contact with Customer Service as prder was placed on line and delivery confirmed by Email. Will say however that the delivery driver called as promised prior to delivery and was prompt to the time expected.
Andy Humm, - 27/06/2011 11:59:47


4/5
I researched the market quite extensively before purchasing from Flooring Supplies and, having used them before, I decided they offered good value and service. I found the special offer of free underlay on the website somewhat misleading, as it suggested that it would be Quickstep's own brand underlay, but that was not the case, it was an apparently unbranded product. Furthermore, the offer does not include enough free underlay for the whole of the job, so you still have to buy some more. I also could not understand why the flooring itself arrived in an almost empty lorry, yet the edging profiles were delivered separately by a differnt carrier. Apart from these points I am completely satsified, the order arrived in good time, it was well packaged and in good condition and it was a straightforward DIY job to lay it. Now it is down it looks great, but I haven't got a photo yet as I am still fitting skirting boards, decorating etc.
Michael Price, - 27/06/2011 09:18:56


4/5
Great Customer services and delivery. Would recommend to friends and colleagues
James Skinner, - 26/06/2011 20:16:46


4/5
Not yet fitted - going into a conservatory in the process of being built.
Mike Wilkinson, - 26/06/2011 07:52:11


5/5
I couldn't fault the service from order to delivery!
Stuart Mcintyre, Fife - 23/06/2011 21:54:10


5/5
Nice to deal with a firm and have no complaints. Staff wre pleasent and helpful on the Phone goods arrive the day stated. thank you all for an enjoyable experience.
Janet Borg, Stoke St Michael - 23/06/2011 15:39:39


5/5
The service given was excellent, the flooring arrived as promised and was in perfect condition. The floors are fantastic - people actually think it is real wood !! I would definitely buy from you again!!
Julie Pierce, - 23/06/2011 11:26:10


5/5
Excellent service, goods delivered as arranged. Would use company again.
Amanda Wilkes, - 23/06/2011 08:03:33


4/5
very pleased with the flooring and very good service
Peter Randell, - 22/06/2011 20:56:57


5/5
Excellent service will be using again when we come to decorate next room.
Louise Jackson, - 22/06/2011 16:54:59


5/5
great service, delivered on time, great product, will use this supplyer again A1_____________
Angela Sherman, Bradford On Avon - 22/06/2011 08:56:11


4/5
Very pleased with the finished floor. lt has been admired by friends.
Alison Smith, - 21/06/2011 18:04:57


5/5
Excellent service fast delivery good communications
Ian Solly, - 21/06/2011 08:32:41


4/5
cheers
Wards Property Services, - 21/06/2011 07:07:55


5/5
Recently fitted and all went to plan. Very pleased with the flooring.
Dean Aspinall, Ilminster - 20/06/2011 13:08:33


4/5
Have dealt with you twice. Very pleased with your service.
Alan Alexander, Romsey - 20/06/2011 09:40:52


4/5
Best value for money I found - good product and very reliable service - I have already recommended you!
Tomasina Munden, Clapham - 17/06/2011 11:08:52


3/5
I was most pleased with your service and prices. My only criticism is that one pack appeared to be faded and there was a few lengths with chips and dents along the edges. Fortunately I had more than was required and only had to use a couple of the faded ones. All in all I am very pleased with the floor. Thankyou and Kind Regards Yana Steel. IMG_0428.JPG.
Yana Steel, Derbyshire - 16/06/2011 22:29:56


4/5
Slightly dear & would like to purchase individual tiles..
Stephen Totty, Sheffield - 15/06/2011 21:57:42


4/5
all good.
Katalin Lanczi, - 15/06/2011 19:56:48


5/5
Quickstep linesse is really good, easy to fit and the finished floor looks really nice. The incizo profile works well too - we used it to join up to a french window, carpet in the other room and vinyl in the kitchen and all the joins look really good. Only thing to look out for is if there's an offer on for a free roll of underlay per 15m2, bear in mind if you buy 22m2 like I did, you'll only get 15m2 of underlay free so don't forget to order a second roll to cover the remaining bit. That caught me out, but flooringsupplies customer support is excellent, really friendly and helpful.
Jim Minter, Ely - 15/06/2011 15:49:48


4/5
The only problem is that you don't offer any flexibility to call before arrival. People work in this day and age therefore it would be bit more beneficial to be flexible with delivery times. i have ordered from you before
Kamlesh Kumar, - 15/06/2011 08:48:18


5/5
everything was satisfactory including delivery and customer service.It looks great. Thanks to everyone.would love to send a photo but Im really rubbish on the pc and dont know how to do it at76 its hard to learn and keep up.with all this technology.
Maureen Epworth, - 14/06/2011 19:07:32


4/5
Item delivered as & when it was agreed which was extremely helpful.... Third floor i have laid with your products and they all look great.!!!
Wendy Pound, Fawley,Southampton - 14/06/2011 17:40:38


4/5
after taking advice from a friend who recommend tiles etc they have improved kitchen greatly and alongside new cabinets have transformed the room...
Keith Mardell, Nr Ware - 13/06/2011 19:44:38


5/5
Very impressed with the Kahrs Oak Siena 3 strip flooring ordered, relatively easy to install and the finished flooring looks great. . I was however a little disappointed that no one advised me to purchase the Kahrs woodloc 5s tool when placing the order, it cost another £15 in postage as a result! More advice should be provided to those of us DIYers that haven't fitted this type of flooring before. Another minor critisism is that the underlay should be provided in more flexible sizes or even sized to match your order.
Richard Rostron, - 12/06/2011 12:16:57


4/5
Very good sevis goods came well packeged and on time Thanks Alan
Alan Unwin, Quorn, Loughborough - 09/06/2011 23:11:27


4/5
Everything was fine. Good quality product, delivered on time. No issues.
Iain Hunter, - 09/06/2011 21:06:16


5/5
your service was excellent and i hope you keep it up. once again for your good service
Basirat Adetutu Adelaja, London - 09/06/2011 18:45:46


5/5
Very happy
Jayne Penney, - 09/06/2011 09:21:27


4/5
Excellent service and attention to detail keep up the great work
Tony Rides, - 09/06/2011 08:26:49


4/5
good service , nice flooring
Michelle Manners, - 26/05/2011 14:19:48


5/5
service and delivery brilliant, the flooring was of exceptional quality
Brian Stanton, Middlesbrough - 24/05/2011 12:19:23


5/5
Flooringsupplies were excellent. Good customer service and easy order process. Very pleased with the fitting as well. Will definitely buy from them again & recommend them.
Carmen Cooper, - 24/05/2011 08:01:28


5/5
Excellent service received, very pleased with the product and price and was delivered within 3 days. Particularly happy as we had been let down badly by another company who were unable to get the product we were after. Would definately recommend and use again.
Mark Whittaker, - 22/05/2011 23:47:05


5/5
Excellent product and service. Delivery was on the date expected and missed items were added to my order with a minimum of fuss.
Simon Burch, West Sussex - 18/05/2011 12:00:53


5/5
Very helpful staff who worked out what i needed . it arrived dead on time . looks fantastic now its down and many of my neighbours have said they are now looking to get the same. have used it in my holiday cottage and have already had remarks from the guests . good one of course. many thanks . will be buying more in the near future. sheila stevens
Chilton House Apartments & Cottages, Townsend, Chilton - 18/05/2011 07:28:30


5/5
service was very good and floor looks great down, a great product and a good price
Dave Buchan, - 17/05/2011 10:33:08


4/5
good service provided
David Jackson, Biggin Hill - 16/05/2011 21:32:07


5/5
Great product, great finish, great customer service. Need I say more! Thanks.
Martin Goodhand, Grimsby - 16/05/2011 19:23:53


4/5
Very impressed with quality and speed of delivery, notification of when delivery was occuring helped me plan day. Fitting flooring was easy and underlay easy to use.
Stephen Goodall, - 16/05/2011 19:14:40


5/5
I placed my order late at night and was pleased to receive a confirmation call the very next morning. Delivery came when it was supposed to and the flooring is very nice - and apparently easy to install, as per my husband! I would use this flooring site now before visiting any other. Excellent service.
Pauline Macneil, - 16/05/2011 14:32:19


4/5
I've bought this floor for all my childrens bedrooms and have been very pleased with it. My Husband says it's very easy to lay.
Fiona Byrne, - 10/05/2011 09:47:57


5/5
Quick, easy and reliable service. Delivery prompt.
Chris Richold, - 10/05/2011 09:19:21


5/5
looks excellent - really pleased with the result - Product ordered: QST027 Quickstep Panga effect Classic Laminate Flooring
Carole Harris, Surrey - 09/05/2011 20:47:58


4/5
The ordering of samples was easy, fast and helped in choosing the right materials. Ordering and delivery were easy and fast. I'm installing the floor on stairs and didn't finish yet, but the first results are great. The Kahrs Stairnosing for Woodloc fit perfectly and look great.
Carl Brunckhorst, - 05/05/2011 07:44:06


5/5
excellent company will def recommend to others..
Vanda Evans, - 04/05/2011 14:03:45


4/5
looks very nice
Marie Paul, - 04/05/2011 13:41:12


5/5
Very happy with the flooring - it looks great.
Susan Barnes, - 03/05/2011 18:19:16


3/5
The flooring itself was excellent and easy to fit. The trim to cover the edges under doors was not effective - too easy to crack it during fitting. I eventually replaced it with a more flexible piece of edging from a Focus DIY store which gave a better fit..
Alastair Wilcox, - 03/05/2011 16:12:49


4/5
The overall experience of purchasing over the internet was made easy and the service provided was excellant.
Keith Knight, - 02/05/2011 10:37:57


5/5
Very good service from start to finish
Margaret Landsborough, - 01/05/2011 11:04:15


5/5
Extremely pleased with wood floor,customer service excellent.Delivery exactly as stated. Very helpful.
David Gribben, Norwich - 01/05/2011 09:09:32


5/5
From entering your website through to delivery i was very impressed, no problems whatsoever and now laid this floor looks amazing. So chuffed, would recommend you to anyone, thanks
Casey Raven, - 28/04/2011 21:09:53


4/5
Very quick and efficient service, The finish on the boards was a bit patchy, so we re-oiled it with treatex and it looks great. Very happy customer and would recommend flooringsupplies to others
Nick Martin, - 28/04/2011 18:40:03


4/5
I found your website very user friendly and efficient, it was a major factor in choosing your product. My original telephone enquiry was recieved with polite, friendly and efficient courtesy and my order was taken over the phone to save me going back on line. The delivery was on time and the driver friendly and helpful. All in all an excellent service.
Andrew Vickers, Nottingham - 28/04/2011 16:24:20


4/5
Was a floor for our 3rd bedroom which we made into a study. Looks great, very pleased with it.
Rory Patrick, - 28/04/2011 14:26:19


5/5
EXCELLENT SERVICE FROM SALES STAFF FLOORING ARRIVED ON TIME AS PROMISED WILL RECOMMEND FLOORING SUPPLIES TO FRIENDS
Reg Enderby, Grimsby - 28/04/2011 09:45:01


4/5
Good service. Will use again when fitting out upstairs
Paul Brewer, - 28/04/2011 08:41:27


4/5
Good quality flooring and the customer was very pleased. Mention our company on your website www.walkersdecorating.co.uk
Philip Walker, Surrey - 26/04/2011 22:52:49


5/5
Hasn't been fitted yet!
Graham Syms, Tunbridge Wells - 26/04/2011 16:06:32


5/5
This has got to be one of the best engineered floors from a joint machining point of view that I have come across and I've done quite a few floors now even though I am a diyer. It is pretty hard to lay becuase the lock system is so good once it joints it pulls in really well so I am well pleased with the extra effort, not that it was that much once you work out a flow. Service, Cost and Delivery all excellent too. Thanks to the guys at FlooringSupplies ;-)
Christopher Collinson, - 26/04/2011 08:55:17


5/5
Slightly different finish from the picture thats advertised....but overall happy
Malcolm Roseby, Cramington - 25/04/2011 19:01:01


5/5
Very good service and product all round
Donna Browne, - 23/04/2011 20:57:32


3/5
Customer very satisfied with the result
John Bowater, Derby - 23/04/2011 12:48:42


5/5
The service and choice of products was exemplary! The fitter recommended by you was very professional, very pleasant and left the property clean and tidy after fitting. I would definitely recommend flooring supplies to others and would definately use them again myself. Excellent from start to finish!
Denise Gilley, - 22/04/2011 21:05:58


4/5
Very happy with the quality of the flooring - the fitting price seemed a bit excessive since it was done in a few hours; there was a lot mess and the door is still sticking. The overall look of the floor is fabulous.
Bill Stone, - 22/04/2011 18:28:04


4/5
good service
Joanne Giddings, London - 21/04/2011 11:54:32


5/5
Problem caused by delivery being a day late
Marian Campbell, Aboyne - 21/04/2011 08:28:27


4/5
Excellent service. My only slight criticism is that one should be able to specify the colour of edging strip or skirting board. If you order 2 different colours of flooring but only want strips for one it is impossible to specify on website.
Matthew Laundy, - 21/04/2011 07:41:08


4/5
a bit pricey but you get what you pay for;good looking finish
Keith Desouza, - 20/04/2011 16:13:25


4/5
Looks great but would not recommend that an amateur try to lay this flooring.
Sarah Plume, - 19/04/2011 19:41:17


4/5
room not finished yet
William Fulton, Cardiff - 19/04/2011 10:52:44


4/5
Firstly I was a returning customer having purchased the same flooring 2 years ago and decided to carry it thru into our living room and garden room so every room downstairs had the same flooring. The delivery chap was helpful in carrying to my garage so my joiners had the space to work. The only issues I had were, instead if upto £50 of free accessories I would have preferred discount on the flooring and secondly there was almost an entire pack wasted due to dents, chips or uneven boards. While I expected some wastage I feel almost £70 worth was very disappointing. I have already recommended your site to friends and family and u would use again despite my 2 "issues" many thanks, Will Townsend
William Townsend, - 19/04/2011 08:22:15


3/5
You could do with a better trade buyer system re some discount to encourage us to use you and recommend you, all the floors we do for customers are small so we never get up to discount rates. PS warren is a star on customer service.
Edward Brotherton-Ratcliffe, Hay-On-Wye - 19/04/2011 08:04:59


5/5
Website ismisleading on amount off underlay supplied with laminate Website states free 15m2 roll off underlay with every 15m2 off laminate flooring,, when actually it is a free 15m2 roll of underlay when you order at least 15m2 off laminate, this was confirmed by your customer services This meant insufficient underlay being ordered
Michael Proudfoot, - 17/04/2011 15:38:14


5/5
excellent product and service.
Hazel Lopatkin, - 15/04/2011 08:00:25


4/5
Easy on line purchase followed up by phone call from Flooring Supplies which was good. Technical advice easily available. Delivery as promised. Asa professional I will be likely to use this company again.
Alan Piercey, - 14/04/2011 13:59:39


4/5
Service from flooring supplies was good. Delivery guy didn't call ahead of delivery but was friendly and helpful in helping unload and to take away pallet. I am not convinced by Spacia claims for the product to be glueless - too easy for the joins to come apart - I brushed adhesive onto the plank backs to avoid getting glue into the groove and then stuck down which worked ok. Easy to get 'nibbles' on the edges/corners of the planks which increases wastage. Overall happy with it so far.
Patrick Simms, West Sussex - 14/04/2011 08:50:33


3/5
very good overall A shame there is an extra charge for having the flooring delivered inside the house as opposed to being left on the drive-also the driver should not say it is a health and safety issue when clearly it is due to money.if there is an extra cost it should be factored in. would use again and recommend though
Raj Bhargava, Penn - 14/04/2011 08:36:46


3/5
very efficient and reliable service
Cathy Vickers, - 13/04/2011 20:05:32


5/5
very pleased from start to finish
Peter Durrant, Cambs - 13/04/2011 17:53:16


5/5
Brilliant product and excellent service. Have saved this website to 'Favourites!'
David Bounds, - 13/04/2011 13:56:40


4/5
I have been very satisfied with the service received from FlooringSupplies. I received excellent help over the phone with regards to the delivery arrangement, and cant fault the company. The floors have been laid and it is beautiful, much more sturdy than I immediately anticipated.
Hennriette Wohlk, - 13/04/2011 08:36:20


4/5
Very pleased, good value for money.
Priscilla Still, - 11/04/2011 20:19:29


5/5
very good product
Nicholas Blencowe, Nr Chipping Norton - 10/04/2011 20:25:28


3/5
I am very pleased with the overall look of my new floor.
Jackie Samuel, - 10/04/2011 17:21:01


5/5
great flooring, althought the measurements for the size of our room said we needed 18 pack but only used 14, so have 4 spare pack, which is alot to have left over, lucky enought I have a room I can use it in!!
Kerry-Anne Moore, Croley - 07/04/2011 15:28:06


5/5
Great service, nice helpful people
William Jones, - 07/04/2011 14:53:07


5/5
Excellent service and product will use again.
Colin Jagger, Bristol - 05/04/2011 20:53:01


5/5
Very pleased with the oak as fitted but worried because of several scratches which appear already, just because of moving furniture (with a lot of attention). Does it come from the quality of the wood? What will you recommend me to do for these scratches? I had in mind to buy more of this product for the hall dowstairs but now I am suspicious.. Somebody told me antiqua is better for entrance hall. Do you sell it? Thnks for your comments. Kind regards. Sylvette Melluish
Sylvette Melluish, - 05/04/2011 08:41:07


5/5
Good value for money and a quick delivery
Ajit Ghattaure, West Yorkshire - 05/04/2011 08:13:58


4/5
The stripped flooring was the best
Nahid Hussain, - 04/04/2011 22:51:34


5/5
Excellent service, good to have the personal call to correct delivery estimate
Richard A Hogg, Harrogate - 04/04/2011 10:23:26


4/5
just he price ......but i will say that about a pund of potatoes nowadays!!! very good all round
Paul Goodier, Flintshire - 04/04/2011 08:15:05


4/5
Have not yet fitted so cannot comment. Was not happy with the kerbside collection, even though forewarned. Delivery does not even include lift items off the lorry. It would have been impossible for a person who was not strong or physically fit to lift any of these heavy items into the house. Being pregnant I had to make extra arrangements to ensure someone could miss work and be available to remove the items from the lorry.
Caroline Piper, Rochford - 01/04/2011 12:16:28


4/5
The deliveries arrived about 2 hours apart on the day stated and were complete. Overall a very good service.
John Noton, - 31/03/2011 22:11:34


5/5
absolutly great value for money i had it layed for me by a friend and he said it was really easy to lay i have a 20ft long living room it was all done in half a day it was really easy to clip and lock into place really fab once layed too i am over the moon with the end result
Sharon Price, - 31/03/2011 09:40:08


4/5
We are very pleased with your product ,looks really lovely and morden . Thank you.
Lan Moller, - 31/03/2011 08:08:27


4/5
Great service! Thank you!
Camden Development Company Limited, London - 30/03/2011 09:04:39


4/5
Very professional service
Phillip Hawkins, - 29/03/2011 08:04:57


4/5
Only problem was delivery driver left £900 worth of flooring on the driveway with a pensioner. Did not receive phone call when delivery was imminent as agreed
Anne Clayton, - 27/03/2011 16:09:14


3/5
Laminate flooring easy to clean and more hygenic than carpet.
John Mcconaghy, - 25/03/2011 10:35:54


4/5
Very good, efficient service
Rob Phillips, - 24/03/2011 23:21:05


5/5
delighted with the service and the quality of the product.
Angelo James, Ceredigion - 23/03/2011 19:05:20


4/5
This was my first attempt to lay a wooden floor and I am very pleased with the results. I would not hesitate to repeat the exercise. The floor looks superb.
Terence Brett, Canvey Island - 23/03/2011 14:55:07


4/5
Great product, great pric and great service. Made the whole purchase easy and kept me up to date on delivery. Thanks again, the floor looks great!
David Pettengell, - 23/03/2011 14:17:41


5/5
Really impressed with the service, product and the finished effect. I would recommend the flooring, your company and will definitely use again in the near future.
David Pridmore, London - 23/03/2011 08:10:18


5/5
Superb looking floor and easy to fit
Paul Wheadon, - 22/03/2011 10:38:47


5/5
service and product was excellent
Judith Benson, Pentraeth - 22/03/2011 08:56:57


5/5
not yet finished
James New, - 22/03/2011 08:18:01


4/5
Delivery was late due to the chaos caused by the heavy snow fall. Communication from the delivery company was initially good but then poor. Communication from Flooringsupplies was excellent throughout. The flooring looks excellent once fitted although I'd recommend opening three packs at a time during fitting and mix the planks as my final pack was significantly darker than the rest of the already laid floor. The biggest problem I have encountered is the toughness of the finish. The surface finish/wood scratches easily and even small scratches are very visible. These disappear with a little oil although make sure that the oil used is relatively colour neutral or these show as darker patches.
Steve Lawrence, - 21/03/2011 14:35:54


5/5
Excellent service and product, looks fantastic now laid. Thanks Flooring supplies
Glenn Williams, Penmaenmawr - 18/03/2011 17:55:52


5/5
Excellent value for money and fast delivery. Very pleased, would recommend.
Linda Sansby, - 17/03/2011 20:51:36


5/5
I love my floor, looks just beautiful. Very good quality and good value for money
Pa Salbut-Jezior, Norfolk - 17/03/2011 20:15:53


5/5
I am very impressed with the professionalism of the website, the products, and the installation/fitter. I would definitely buy you again.
Aquilino Diaz, - 17/03/2011 11:10:45


4/5
Thought I had ordered perspective 2 not 4, floor already half fitted before I had seen difference, needed another pack as needed to keep to a pattern being 4 groove but measurement for 2 groove to match rest of the house, not stated on invoice 2 or 4. Quote ffrom yourselves for 1 pack extortionate delivery charge! bought it local.
Karen Ripley, Upton - 17/03/2011 10:25:39


5/5
There was some small damaged packages, but that was not a problem. The damage parts were cut off.
Rolf Strand, Bergen - 16/03/2011 17:47:08


4/5
Overnight delivery took 4 days with repeated lies and promised delivery dates not being honoured by your delivery company. This was for Order no 0000068656 and not the main order. David Meakin
David Meakin Developments Limited, Corbridge - 16/03/2011 12:19:10


4/5
Product looks great down, and is very natural. Knots give character, and different colors in planks make for good contrast. If you have many different colored wooden furniture in one room, it will help tie them together. Sales support was excellent, they called back when required, and were helpful.
Nicola Spicer, - 16/03/2011 11:23:38


4/5
Very efficient
Catherine Houghton, - 16/03/2011 08:46:25


5/5
Excellent service, website and product.
Wendy Turner, Seaford - 16/03/2011 08:43:34


4/5
very good service and an excellent product, very easily fitted.
John Brown, Kinnesswood - 15/03/2011 18:37:28


5/5
Definitely, we are very pleased with your service and the speed of delivery and at reasonable rates
Nicky Hale, - 15/03/2011 10:49:02


5/5
Great prices & fast delivery. Followed the delivery instructions perfectly. Would definitely buy from again.
Mark Hobbs, London - 15/03/2011 09:42:49


5/5
only problem was delivery - I am a female pensioner living alone and needed a delivery plan that meant the flooring could be brought into the house. Delivery on time but driver on his own and couldn't manage packs into house on his own so I had to help! Other than that everything was great and I'm very pleased with my floor and the assistance I received.
Lesley Brothwood, - 15/03/2011 09:24:50


5/5
Good service when I added to the original order at short notice and delivery was bang on time.
Simon Doward, Whitchurch - 15/03/2011 08:27:53


5/5
excellent service,comunication and delivery. highly recommended. ....Mike and Jan
Michael Todd, Innerleithen - 12/03/2011 11:50:33


4/5
excellent service I found the staff very helpful.
Norman Lovelock, - 11/03/2011 12:57:26


5/5
Excellent order/delivery time. Very pleased with the finished floor.
Steve Herivel, Edenbridge - 11/03/2011 08:47:04


3/5
good
John Barker, Hertfordshire - 11/03/2011 08:40:25


4/5
I was very pleased apart from the radiator rings which looked so cheap compared with the flooring that I had to go out and buy a substitute. My recommendation is that you cease supplying this particular peoduct to prevent your customers being diappointed. I may be able to get a photo from my fitter, who took a shot for his website.
Karen Ogilvie, - 10/03/2011 22:54:50


4/5
A stylish product
Eric Mayes, - 10/03/2011 17:20:08


5/5
YES. WOULD RECOMMEND YOU TO FRIENDS. I HAVE HAD GREAT COMMENTS FROM EVERYBODY WHO HAS CAME INTO MY HOME.
Karen Mcilveen, - 10/03/2011 16:30:39


5/5
Excellent product and service.. Would not hesitate to use again.. We also requested samples which were sent in post within 2 days.. Really helpful customer services..
Goldhill Associates, Ashridge Park - 10/03/2011 09:17:30


3/5
.
Claudia Jasper, - 10/03/2011 07:44:32


5/5
beautiful realistic product, fairly easy to fit - could not have fitted it without the fitting kit that we chose extra so glad we made that purchase - not quite enough tape to cover our 10m2 room when the instructions said there was enough for 15m2, but a bit short. so pleased with finished result - prefer it to amtico spacia that we already have downstairs.
Jane Mason, - 09/03/2011 20:45:12


5/5
Beautiful Flooring, great service.
Peter Coyle, - 09/03/2011 10:11:00


5/5
Excellent product and service. We had a few minor snagging details with the fitters which were soon rectified. Would certainly recommend you to anyone looking for flooring. When looking for flooring for our landing and study we will be returning to your site. Many thanks.
Kevin Adcock, Andover - 08/03/2011 21:53:32


5/5
Hi, Floor looks great, however as I think you may already know, if there is the slightest damage to corners of the Amtico boards, as one pack out of seven that was delivered 75% of the board corners were damaged and a few in the other packs, however I managed to work the damaged one's in where they needed to be cut. So maybe instead of Amtico putting cellophane around each end, maybe purpose manufactured polystyrene ends, might reduce any damage in transport? Also on the picture instuctions, after the taping diagram, it should have one with some boards fitted to the tape to make sense of how the tape is fitted in relation to the board for those fitting this type of board for the first time. Also the product can be easily damaged while fitting, so you have to lay with care, ie: 1. Do not hammer the boards home to hard, just a few taps. 2. Ensure boards are located in the gooves before tapping home & grooves are clear of any debris. But once finished its great. I did d
Fred Marsden, Spalding - 08/03/2011 20:26:14


5/5
I was so pleased that I propose to order more flooring for another room !!
Richard Thompson, Farley Heath - 08/03/2011 12:03:02


5/5
The only down side is the underlay come free with the flooring is not from Quickstep as mention on the website.
Mr Yau Wong, Surrey - 04/03/2011 14:08:55


4/5
Great service. All wonderful. would have been better to have delivery slots or ability to be told when delivery happening. I was very fortunate because I had builders in able to receive the 2 seperate deliveries. Builder found it simple to lay. Liked it and thought it better than other products he has sourced and laid.
Rosemary Ellis, London - 03/03/2011 20:34:41


5/5
I'd just like to take a minute to thankyou for the excellent service and product that you have supplied JWH Carpentry services. As a carpenter contractor i will be bujying from you for all our flooring jobs . Once again Many thanks and i look forward to dealing with you in the fututre. John Huteson.
Jwh Carpentry Services, - 03/03/2011 20:13:13


4/5
still awaiting collection of wrong size clips for the skirting boards for the second time, already phoned your company twice regarding this only to be told that they will be picked up by courrier ?
Mark Phillips, - 03/03/2011 15:07:18


3/5
Delivery man was very friendly and helpful.
Sara Kirk, Oxford - 03/03/2011 09:52:56


4/5
Easy to install, one happy daughter
Daniel King, London - 02/03/2011 23:16:27


5/5
good quality product at a reasonable price
Dr Louise Hesketh, Lancashire - 01/03/2011 16:57:45


4/5
product is not fitted yet, but i will arrange via you once i have a better idea from builders as to when the sub floor will be ready and dry
James Hellewell, - 01/03/2011 15:16:23


4/5
Alba in your cutomer service centre was always extremely helpful and nice on the telephone. My only complaint was that I never received a call from the fitters, just a lot of e-mails that directed me to a website where I had to login but could never remember my login. It was also too late by the time I received these e-mails as by then I had gone with another builder to do the fitting. I would have been interested to have spoken to them for a proper quotation. Otherwise I am happy with the service I received.
Katie Graham, - 01/03/2011 09:43:16


4/5
Very pleased with the service , product, and delivery service. Well worthlooking up on the internet.
Ian Wakefield, - 01/03/2011 09:17:50


4/5
I will buy from you again,,thank pat
Pat Mchugh Carpets, - 01/03/2011 09:03:38


4/5
apart from the odering hicup I would definitly recommend you !!!
Keith Hayton, - 01/03/2011 08:23:28


4/5
The service was good throughout - thank you
Andrew Jones, Little Hampton - 01/03/2011 07:04:13


5/5
Fantastic company from start to finish.
Lucy Mcmillan, Grantham - 27/02/2011 20:53:31


5/5
Excellent service, excellent floor.
Darren Gray, - 27/02/2011 13:45:15


5/5
Thoroughly pleased!
Carole Barnes-Davies, - 26/02/2011 10:34:07


4/5
I am really pleased with the appearance of my floor bit a bit anxious about how easily it gets scratched. I have one packet left and need one more to do another small area in the house. Would it still be a match if I ordered another or do you have stockists in Scotland where I could take it to get a match?
Shona Dunn, - 25/02/2011 23:11:32


4/5
very pleased
James Soutar, Iveston - 25/02/2011 21:01:29


5/5
I was quite wary of buying a floor off the internet, but I needn't have been. I am delighted with my floor, it looks great. Not quite finshed yet as I have to put the skirting boards back on and one small room still to do. My advice to anyone embarking on this type of project is: 1. Take you time, especially if you are doing a big area and plan the fiddly bits, like doorways. 2. Remove your skirting boards, looks more professional. You will need to trim them down before you put them back on though. 3. Buy a Fein MultiMaster. A demon tool that will cut around the bottom of door frames, giving a truly professional finish. They are about £200, so not cheap, but will be endlessly useful if you do DIY. I bought mine for this job and its already proved useful for other jobs too. 4. Take you time!
Clive Steadman, - 24/02/2011 20:18:22


4/5
Excellent service,helpful advice & deliver exactly when promised - thank you!
Glen Herman, - 24/02/2011 20:02:29


5/5
Excellent price and delivery turn around.
Steve Hatch, - 24/02/2011 16:49:25


5/5
We have never bought any large items from the internet before and were very scepticle butThe sevice quality delivery and finished product are absolutly fantastic Many many thanks We will send a photo when all the units are installed
Stephanie Moore, - 24/02/2011 09:15:39


5/5
Definately excellent product
Form Limited, London - 24/02/2011 07:50:04


4/5
A VERY GOOD SEVICE NO PROBLEM EVEN GOT A PHONE CALL PRIOR TO DELIVERY OUR FLOOR LOOKS GREAT SAVED LOADS OF MONEY VERY EASY TO LAY .IF I NEED FOORING AGAIN I WOULD RECOMMEND THIS COMMPANY TO ANYONE THANKS FEB 2011
Peter Howard, - 22/02/2011 15:27:05


4/5

Ruth Clarke, - 21/02/2011 19:08:59


5/5
Excellent service thank you so much, delighted with flooring :)
Nicola Middleton, - 21/02/2011 15:21:34


5/5
The goods were delivered within 2 days and helped to unload by the driver.Very pleased .
Giovanni Cochi, Englefield Green - 21/02/2011 15:07:37


5/5
3rd time I have used flooring supplies and will be back later in the year to do upstairs. very appreciative of help from staff on telephone and grateful for the prompt refund of my returns. Thank you.
Iris Burke, Westbury - 21/02/2011 09:02:40


5/5
Great service, although one box did arrive damaged it was replaced without any issues within 48 hours. Having suffered from a previous supplier who did not deliver I was unsure about purchasing via the internet again but am very glad we did - flooring supplies have lived up to everything they promise.
David Everett, - 20/02/2011 19:59:26


4/5
we have as yet to complete the prohect but we can not find any fault with the product or survey
Robert Norman Associates Ltd, Suffolk - 18/02/2011 12:27:38


3/5
Ordering was easy and inquiries were delt with by staff in a very proffesional but friendly manor, Prompt delivery. The product was mixed batch some boxes were excellent while others contained planks that were heverly filled with brown filler, these were ugly and had to used in places that were not seen like under furniture. unfortunately you could not tell until you poened the box, so i do not feel this was a reflection on the suppliers but that of the manafacturer.
Jill Camilleri, Sandy - 17/02/2011 14:05:15


5/5
We are pleased with the [product and would recommend flooring supplies to anyone else
Stuart Barnes, - 17/02/2011 13:48:00


4/5
Good prices good service - just a shame you cannot accept returns!!
Lee Ali, - 17/02/2011 13:39:29


4/5
Thinner than the flooring I have laid previously, but ideal for the bedroom where it is installed, where traffic is relatively low and the need for sanding/refinishing is unlikely
Mark James, Swindon - 17/02/2011 07:13:13


5/5
all great, thankyou x
John Hurine, - 16/02/2011 19:31:52


4/5
We are delighted with the flooring product, and the fitters who installed it; we could not be happier. We would certainly use your company again, and would recommend it to anyone.
Stewart Rennie, Dorset - 15/02/2011 21:14:58


5/5
To be honest we were really nervous buying flooring online - the experience was fantastic. After ordering we needed some more and it was delivered within 2days. Really excellent, thanks
Nadia Benito, Surrey - 15/02/2011 21:13:20


4/5
i have not fitted the floor yet but the product seems ok and the service i recieved was very good
Alastair Carter, Perthshire - 15/02/2011 20:38:24


4/5
Ended up with only half the length of scotia I needed to fit out the room despite speaking with an advisor. This meant re-booking floorer for second day and getting extra scotia delivered 2 days later from other supplier as was told when I complained I'd need to meet a further delivery charge from your company to make good the length. Also ended up with a full un-opened box of laminate as the site calculator over-estimated the total requirement so in all less than perfect experience
George Newall, Buckinghamshire - 15/02/2011 09:53:19


5/5
i will buy again as you where good
William Evans, Blackpool - 15/02/2011 08:27:20


5/5
Buying a product on the internet can be daunting but your Company instilled confidence. The product was first class and the price was unbeatable. Helpful, personable staff. Reliable courier service. A swapshop returns service might be a good thing to consider, from a personal perspective. I will certainly recommend your Company in the future, my builder has already noted your name. Regards to all the staff, my flooring looks great.
Carol Colley, East Sussex - 15/02/2011 08:02:03


5/5
No complaints at all. Thank you.
Richard Lucas, West Sussex - 15/02/2011 07:59:51


5/5
the service i recieved from placing my order to recieving my flooring was second to none and i would certainly recomend anyone to puchase your products a very satisfied customer
Glenda Pennell, North East Lincolnshire - 15/02/2011 07:46:15


5/5
I am very pleased with the flooring supplied and would recommend your company to anyone considering wood based flooring
Martin Faircloth, Wiltshire - 14/02/2011 20:49:42


4/5
I found dealing with Flooring Supplies a breath of fresh air. Not only was the product dealt with efficiently I also had follow up phone calls to confirm my order etc. The delivery was made on the date advised and at a reasonable time.
Jeff Roden, South Yorkshire - 14/02/2011 09:17:09


5/5
i will use you again due to the price and service you supplied excellent.
Rachel Hatchard, Portsmouth - 13/02/2011 11:49:27


4/5
The samples we received helped us to decide on the product. It's a great idea. We thought the product was very good value for money. Although it's a thin veneer, it still looks great once fitted and allowed us to create the room style we wanted.
Elizabeth Watkins-Young, Worcestershire - 12/02/2011 18:42:39


4/5
excellent after sales service many thanks ian h
Ian Hartley, South Yorkshire - 12/02/2011 08:52:07


4/5
Have not finished fitting yet, but half way there and it looks good.
Dawn Duffy, Middlesex - 10/02/2011 14:38:56


5/5
A very well run professional company from the website to the service and the after care, I would definitely recommend you to my friends family and clients. EXCELLENT
Karen Barclay, Hampshire - 10/02/2011 14:38:22


4/5
really happy with the end result, great customer services. would definately reccommend to others
Naima Younis, South Yorkshire - 10/02/2011 12:41:00


3/5
Nothing on website saying that Spacia was available in 2 widths,I wanted xl but ordered smaller one as this was the only one on website.Therefore had to return it,
Michael Gardiner, Suffolk - 10/02/2011 10:34:40


3/5
The pre-finished floor boards were excellent and have produced a beautiful floor. The quality of the oak skirtings was such that it has been necessary to use most with the reverse face exposed ie. wrong edge up, and the level of wastage due to major splits in the length and rough finishing has been approximately 50%. I could not have completed the work without the additional length supplied free of charge for which I thank you. The extra length was the best of all the pieces.
Kenneth Smith, Dunbartonshire - 10/02/2011 07:48:52


5/5
Everything was better than expected
I-Wood Joinery, London - 09/02/2011 22:34:07


4/5
Very good customer service, fast and efficient service.
Sheila Sadler, Dunfriesshire - 09/02/2011 17:41:58


4/5
Minor hiccup sorted out without problems. Items which have been cancelled not shown on original invoice but given as a credit note which is slightly confusing and more difficult to keep track. All round product and service is very good.
Eva Aldridge, Beds - 08/02/2011 16:45:41


4/5
Good quality laminate which all arrived in perfect condition and on the specified date.
Geff Stilwell, Bristol - 07/02/2011 20:39:55


4/5
Excellent friendly service. A sample was provided quickly. The delivery was on time. I was kept up to date and given options when the product was not in stock. The website made calculating the amount of wood needed easy.
Tamara Smith, - 07/02/2011 17:41:42


4/5
One packet was damaged badly by forklift before delivery, i was forwarned of this by courier who liased with flooring supplies. Once i had received goods i contacted flooring supplies to confirm the damaged pack and they sent me a replacement on next day delivery.
Leona Oliver, Kent - 07/02/2011 12:36:34


5/5
Some wrong items sent, others missing in original delivery. Had to wait in a second date to receive missing items, delivery driver refused to take surplus wrong items delivered originally as agreed with customer services. Then had to wait in a third date in order for wrong items to be collected. No appologies from customer services. Not impressed!
Kevin Watts, Essex - 06/02/2011 21:13:39


5/5
I got the belfast oak flooring and my carpenter had no problem fitting it and it looks really lovely.I am so pleased with the flooring.If I had to do another room I would definitely order thru you again as I had no problem with ordering or delivery.
Debra Sams, Buckinghamshire - 06/02/2011 10:43:19


5/5
So far only a small hall has been fitted but it is beautiful. My carpenter is very impressed with the quality and is looking forward to fitting the next 2 rooms in a couple of weeks time.
Moira Liney, Surrey - 06/02/2011 10:02:04


4/5
Difficult to fault, all worked as expected. The only improvement would be to provide the underlay in a matching square meterage to the flooring you buy as can be costly and wastefull having to buy in set length rolls.
Timothy Carter, Gwynedd County - 06/02/2011 09:06:14


4/5
flooring looks good... and i am pleased with it as was good value for money. didnt fit together aswell asi thought it would but not sure if this down to product or unleval floors... have rcomended this to friend...
Kelly-Marie Mckenzie, Invernessshire - 05/02/2011 19:43:02


4/5
Probably - largely due to the help we received when we tried to order some flooring that had gone out of stock. Little bit disappointed by the fact that we paid £25 for a Sat deliver,y but that it didn't turn up until the following Monday. However, the revised order was placed well after the advised 'last' time for a Sat delivery. Pleased with the product we received, and the advice we were given.
Johanna O'neill, Wiltshire - 05/02/2011 18:00:12


5/5
Very pleased with my floor ,have reccomended your company to all my friends also very pleased with the prompt delivery and the prior phone call informing us of estimated time of arrival at my home ,delivery driver is a credit to your company ,very friendly and helpful.Will buy from you again if I decide to do any more floors. regards Chris Moore
Christopher Moore, Merseyside - 05/02/2011 00:35:30


3/5
The order arrived incorrectly (ordered engineered but recieved Solid) which caused delays to fitting and with imininent arrival of new baby was not helpful !! However, you (the company) admitted fault in getting the order wrong and sent out new flooring very quicly. So overall I have a positve view of your company and would use you again.
Stuart Gale, Lymington - 04/02/2011 09:23:06


4/5
very fast and efficient service
Helen Toumazis, - 04/02/2011 08:43:44


4/5
great service but web site could be clearer in order that i also bought underlay and beads
James Richardson, Lanarkshire - 03/02/2011 21:00:24


4/5
Not yet fitted
Calum Tait, Midlothian - 03/02/2011 10:20:56


3/5
From the web site it was not visible at all the fact that you would not accept return of unopened packages, neither at discounted price. I will be surely considering this before doing next purchase, as it turned out to be more convenient to go to the local shop.
Michele Marchetti, Cambridgeshire - 03/02/2011 09:23:34


3/5
Did not get the free cleaning kit advetised with the product - which is still advertised on the site. Price was reduced just after I placed order in January sale but no benefit to me!
David Edwards, Cheshire - 02/02/2011 21:56:29


5/5
good service
Michael Pettitt, Monmouthshire - 02/02/2011 21:42:48


5/5
The only reason I gave four stars for information was related to the edging I bought. On your website it says 'unfinished' but when it came it had a clear lacquer on it. Your customer service person said other people have made that mistake too. So we had to sand down all the edging and re-stain it the appropriate colour. Otherwise, all very good. No photo yet, we're still making changes to the kitchen.
Charis Senior, North Yorkshire - 02/02/2011 13:30:20


4/5
Fantastic service! Your website is easy to use and informative. Flooringsupplies.co.uk were very efficient with placing the order, having 250 or so orders to process after the Christmas & New Year break. Flooring ordered on 4 January 2010 & delivered on 13 January 2010, the date we requested. I received documentation promptly on-line. Delivery was great. They phoned the previous day to ask if I would like delivery am or pm & acknowledged the times in the day that I had already said would not be convenient. Delivery time was set between 10.30am -12.00 noon. On the day of delivery I received a call at about 10.30am to say that there had been a delay and that the delivery van wouldn't be with us until about 1.30pm. The van arrived at 1.15pm. Even though there was a slight delay it caused no problem as we were informed in plenty of time & the actual delivery time was spot on. The flooring packs delivered were all clean and undamaged. Flooring now laid and we are very pleased with the final
Lynda Furlong, Kent - 02/02/2011 09:49:33


4/5
It looks really great - thank you.
Rowena Dimond, Hampshire - 01/02/2011 22:21:44


5/5
Good Product
Robert Ezard, Hampshire - 01/02/2011 20:55:46


3/5
All ok.
Tom Martin, Norfolk - 01/02/2011 17:02:44


5/5
very pleased with everything about our purchase and would happily reccomend your company to friends and family.
Michael Churchill, Norfolk - 01/02/2011 15:39:50


5/5
I have to say I'm delighted with my floor and the level of service I received. Stewart I think his name the manager was excellent. What ever he get paid it's not nearly enough - he's just great!
G & S Buildign Services, Lancashire - 01/02/2011 15:37:39


5/5
Very pleased. Excellent customer service, lovely floor & would thoroughly recommend Adrian the fitter you put us in touch with. Will definitely buy from you again.
Alison Taylor, Humberside - 31/01/2011 21:35:25


5/5
Excellent service and customer support from Tanya. The finished floor has changed the feeling of our home and we are now considering removing more carpet and replacing it with wood flooring. I'd recommend Flooring Supplies to anybody looking for good quality products and service. Thanks! Gary Duncan
Gary Duncan, Aberdeenshire - 31/01/2011 20:46:20


5/5
Very pleased with the quality.
Aileen Borthwick Davies, Lothian - 31/01/2011 18:51:04


5/5
Amazing service, product, price and delivery... thanks again guys - our solid oak floor looks stunning.
Hazel Sharp, Stirlingshire - 31/01/2011 07:02:29


5/5
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Angela Cotton, Durham - 30/01/2011 20:34:29


5/5
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Bozena Wanat, Lancashire - 30/01/2011 20:31:56


5/5

Michael Wray, Gwynedd - 30/01/2011 19:51:11


4/5
Let down by your couriers was not delivered on time had workmen waiting for two days due to late delivery.
John Burgess, Aberdeenshire - 30/01/2011 11:28:33


5/5
Will have no hesitation in recommending you to friends and family a brilliant dervice from start to finish, will send you a photo of the room when it is finished. Thankyou to all involved
Lynn Real, Suffolk - 30/01/2011 08:56:57


3/5
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Robert Dennes, Haverhill - 30/01/2011 08:33:56


5/5
Fantastic customer service very helpful to find the right products for a novice floor layer. the floor looks absolutely fantastic and the price was right. Great internet seller Cheers Bob
Robert Simmonds, Surrey - 30/01/2011 07:55:12


4/5
One complaint, not happy with the delivery, was told I had to pay extra 30 pounds to have White glove service, whereby it was carried into the apartment. Driver arrived 2 hours early not agreed as arranged for friend to meet him at 10.00. Then told by driver he had an hernia. So I ended up helping him getting them upstairs. I Ended up late for work. Then had to cancel my friend from coming over. Overall I'm happy with the quality of the wood though.
Shaun Charles, South Yorkshire - 30/01/2011 06:59:16


4/5
looks good , but quite a lot of waste , need to buy some more , but could be my measuring ......
Jayne Stewart, Cambridgeshire - 29/01/2011 12:42:05


4/5
I'd specifically mention the very helpful delivery service was a bonus and the follow up from customer service after the order was placed and the information they were able to supply with regards a couple of queries I had with the product made for a very professional service. Good web site too. Thanks.
Neil Stephen, Berkshire - 28/01/2011 15:55:58


4/5
Great customer service. Have bought two floors over a period of 5 years and on both occasions everything has gone well with no unexpected suprises or problems . Would happily recommended
Sue Dickinson, East Sussex - 27/01/2011 21:46:46


4/5
EXCELLENT COMMUNICATIONS AND CUSTOMER SERVICE THANK YOU
Rachel Taylor, West Yorkshire - 27/01/2011 20:55:12


5/5
This is the second lot of flooring we've purchased from flooringsupplies.co.uk.. We chose Quickstep Bleached Afzelia Doussie effect Eligna Laminate Flooring, the picture and description on the web site truly represented the colour and style that we received. The flooring itself is beautiful and very easy to lay. The delivery is excellent as you get to choose the day you want it delivered. The lovely, curteous people in customer services telephone you to confirm the order. Would I recommend this company? a big YES
Beth Miller, East Sussex - 27/01/2011 16:57:51


3/5
Can't say I was too pleased to be told that the pictures on line would not be an accurate view of the product. Generally satisfied with the product and the advice given me over the phone. Unhappy to hear that you would not accept overages returned even if they constituted an unopened pack. The rooms are not yet finished (a little over 3/4 laid). That is because I had the beginning installation date a week earlier than it turned out to be. I think I'm going to be very happy with the overall outcome, but I don't think I'll shop online again for such an important and costly item. DvwS
David Schaeffer, West Sussex - 27/01/2011 07:13:56


4/5
Very quick delivery direct from manufacturer, all round very good service.
Dean Fisher, Somerset - 26/01/2011 19:10:05


5/5

Stuart Bone, Humberside - 26/01/2011 17:15:29


4/5
In was more than happy with the intilial service and final product. I was a little disappointed when I considered purchasing a further two packs to find the delivery charge was the same as for the bulk purchase. This cost was further emphasised when I found other suppliers were delivering for £10.00 rather the £29.95
Derek Lowndes, Leicestershire - 26/01/2011 11:39:55


4/5
Have used ypurselves several times ,service is excellent and delivery as per the order.
Derek Gillespie, Northumberland - 26/01/2011 10:52:49


5/5
I scored low for information given on your web site but is really a criticism of Kahrs. This because there is no information on which type of floor locking sytem will be supplied.
Allen Butterworth, Hants - 25/01/2011 15:24:48


5/5
Excellent customer service, speedy delivery and cheapest prices for Quickstep flooring. I made a bad choice in choosing my fitter which is the only reason I'm not 100% happy with the finished product.
Sarah Woods, London - 24/01/2011 10:22:00


4/5
Staff at Flooring supplies were very helpful, answered calls and emails promptly.
Eleni Aslanidou, London - 20/01/2011 09:13:01


5/5
great product,really pleased we bought quick step flooring.my only complaint is that the instuctions pdf for linesse flooring is completely wrong for this product and caused some initial confusion until I found the right instructions in the bottom of the box.but the final outcome is GREAT.
Raymond Cunningham, Essex - 18/01/2011 22:12:31


5/5
The floor has just been layed and it looks amazing. I saved alot of money getting it from Flooring Supplies, approximatley £7 per square metre. I changed my oiriginal order and asked many questions, and each time I was given the information I requested. Their after care was also an excellant/high standard. I will use this company again and recommend them to other potential customers.
Jackie Swinney, Surrey - 16/01/2011 10:12:44


4/5
The wooden flooring was excellent value, I saw on another website the exact same flooring and I would have had to pay double the price! It looks great on the floor and was easy to fit ( Although it was not me that put it down). The customer service was one of the best I have received from any company which is a nice change these days. I ordered on 23rd December and it was delivered on xmas eve. It was for my new apartment that I had bought and was moving into the following week so I needed a fast delivery. Thanks.
Deborah Hall, Buckinghamshire - 14/01/2011 23:32:58


5/5
will shop again
Darius Zubkus, Essex - 14/01/2011 22:06:16


5/5
I was very satisfied all round. Thank you.
John Floyd, London - 14/01/2011 17:41:26


5/5
All very smooth and well handled. The floor fitted easily with a little help frm candle wax and it looks fab. Will send a photo when the rest of the room is finished.
Trevor Blake, Hampshire - 14/01/2011 13:48:28


4/5
Pleased with florring and delivery no problems
Susanne Moore, Tyne & Wear - 12/01/2011 18:00:41


4/5
Well done, thank you
Paul Reeve, Lancashire - 11/01/2011 12:14:10


3/5
Very pleased with the finished floor. Your customer support was excellent when ordering and delivery went smoothly. Would not hestitate to buy from you again in the future.
Martin Hibbert, Shropshire - 11/01/2011 08:18:05


4/5
I was particularly pleased with the customer service team and the delivery timeline.
Linda Cripps, Wiltshire - 11/01/2011 07:11:01


4/5
Not fitted yet!
Mark Goodman, Leicestershire - 10/01/2011 10:16:42


4/5
Only one pack was damaged, that was the only criticism I have really, (Apart from not receiving the product when arranged for a second date, nor a phone call to explain that the product delivery had been delayed at your end.) I have already recommended a neighbour to you! Paul Knight
Paul Knight, Lancashire - 09/01/2011 18:24:03


5/5
i particulalry liked the call in advance of delivery - might not have been that important but a good personal touch
Andrew Stevenson, Cheshire - 09/01/2011 17:07:40


5/5
Staff were very friendly and helpful - as was the delivery man. The floor looks great. I'd definitely recommend Flooring Supplies.
Christine Lewry, Devon - 09/01/2011 16:37:36


5/5
Very pleased with the product. It fitted together well and the finished look is excellent.
David O'carroll, West Glamorgan - 09/01/2011 15:17:23


5/5
Only complaint is the delivery company. After waiting all day a message was left on phone about 7.30pm to ring a mobile number to arrange new delivery time. Ringing that number straight away got ansewrphone message that no calls answered after 7pm. Next day managed to get new delivery day for following day with excuse that someone had run into back of van. Why could they not have notified that they couldnt complete delivery then instead of waiting all day.
Roy Bareford, East Sussex - 09/01/2011 13:52:16


5/5
Very pleased over all at the offer price though I would not have bought at the full price. Actually laying the floor proved to be much easier than reading about it as the instrutions are complete in every detail that one would automatically carry out. The Amtico floor has yet to be done but from the instructions I expect that to be even easier. The same comment on pricing applies. Thank you
John Nunneley, Hampshire - 08/01/2011 15:52:10


4/5
Very prompt delivery and helpful driver. Excellent product which was easy to install. I will definitely use your company again and recommend you to others.
Phil Brooks, Cambridgeshire - 07/01/2011 13:59:51


5/5
You have an excellent service and acurate information on your websiite. I am a happy customer
Hassan Koroma, - 06/01/2011 18:01:02


5/5
Excellent service and an excellent product. I will continue to use flooringsupplies.co.uk and would recommend this site to DIY and professional installers.
Bruce Kemp, Oban - 06/01/2011 12:04:55


5/5
over the moon will recommend friends
Janet Courtnage, London - 06/01/2011 10:13:32


5/5
great product and it looks fab in my living room
Ron Baker, Cambridgeshire - 05/01/2011 15:34:45


4/5
I have been very pleased with the way in which this company dealt with my on line request for samples leading to an order which was delivered as promised.
Alan Canham, Hampshire - 05/01/2011 13:09:26


4/5
I did not fit it myself but it looked fairly straightforward. Generally one of the easiest parts of our renovation. My local fitter was quite a bit cheaper than your offering though.
James Rowe, Hampshire - 05/01/2011 09:47:21


4/5
Great service, lovely flooring, had a great xmas and new year with family in lovely new surroundings complemented by new flooring
Anne Sloan, Renfrewshire - 05/01/2011 07:17:23


5/5
Excellent product and service at the right price.
Scott Fisher, Essex - 04/01/2011 20:50:59


5/5
very pleased with product, service and delivery service. We have recently placed a second order
David Anderson, Cambridgeshire - 04/01/2011 19:02:38


5/5
Thanks for a painless purchase: it all went very smoothly from the staff I dealt with that were friendly and efficient to the prompt delivery - and having the best price I could find helped too!
Robert Anderton, Hampshire - 04/01/2011 16:27:30


3/5
I bought 2 type of wood floring Natura Oak Portadown and Khars Kona together with Kahrs Tuplex underlay. The Khars Kona is quite easy to fit but Natura Oak Portadown is extreamly difficult to fit. I wouldnot recommed this unless a professional fitter is employed. the wood itself is good quality but the finishing on the Groove is very rough so doesn't fit easily into each other. I also wouldn't recommed the Kahr Tuplex underlay. It is very thin - buble between 2 piece of plastics, not sure whether this will give much insulation and against cold air from floor. Both woods look good when finish though
Thimy Tran, - 04/01/2011 16:21:33


5/5
very very please with the product and brilliant service, definitely use the company again near future. thanks to everyone and happy new year! KK
Karim Khelifi, London - 04/01/2011 14:01:22


4/5
Excellent product, excellent service - deliveries arrived despite the snow !!! Thank you !!! Will forward photos later
E P Ceramics, Surrey - 04/01/2011 12:22:00


4/5
The overall finish of the laminate is good, however I was surprised at the poor quality control of the product. In the end only just covered the area to be laminated even though I ordered well in excess of what would normally be needed. Many planks damaged and not just on ends that would normally be down to damage in delivery.
Donald Askew, Cheshire - 04/01/2011 11:33:18


5/5
Delivery was 3 days after placing my order. Very efficient service. The wood flooring was easy to lay and even though I bought at the cheaper end of the range, I am very impressed with the quality of the product.
Neil Mccullough, Cumbria - 03/01/2011 17:25:29


5/5
instructions for fitting are in the bottom of the box and only in a few.delivery was first class and no damage.
Douglas Thompson, Dorset - 03/01/2011 12:04:43


4/5
i was going to purchase boards which were unfinished but found that they cost as much or more as your finished boards! any reason for this? one would expect them not to cost so much. i may purchase more from you if this was the case.
Jason Scott, Somerset - 03/01/2011 08:42:14


4/5
Very pleased with the product and all aspects of the service received. Will recommend you to others.
Mark Eliot, Surrey - 02/01/2011 16:51:54


5/5
It took us 4 days to do it (in between x-mas and new year's) but it looks very nice. We will see how long it stays like this as we are worried about scratches. Time will tell....All the bits we ordered came as planned and there was no problem with the delivery. In all a good service.
Nivian Sanchez, Avon - 02/01/2011 11:38:04


4/5
Not yet fitted
Kenneth Drury, Suffolk - 01/01/2011 18:12:22


4/5
very nice product
Ian Knowles, Herts - 01/01/2011 16:41:18


5/5
A great product with a great price,delivered promptly.Very helpfull when i phoned to order.Extremely happy with the service and would definately use them again.
Leigh Cannon, Berkshire - 01/01/2011 15:39:47


4/5
I have used this company before and always advise my clients about the service and quality of their products,I have no complaints as alaways and I will continue to use them. DSJ
Derek St John, Essex - 01/01/2011 14:10:52


4/5
DELIVERED QUICKLY - STAFF CALLED WHEN THEY SAID THEY WOULD, AND WERE VERY HELPFUL AND POLITE
Andrew Tonkin, Devon - 31/12/2010 13:42:11


5/5
The contents of the the packs could have been better selected or mixed, found to have had some very dark, & some very knotty. spent some time re-arranging planks to give a more pleasing effect. Overall effect was good.
Bob Godding, Peterborough - 30/12/2010 14:56:35


5/5
The flooring was delivered on time,good quality product and fitted to an excellent standard. We are extremely happy customers!!!
Sonia Fullerton, Northamptonshire - 29/12/2010 21:24:28


3/5
Thank you
Colin Murphy, Hampshire - 29/12/2010 12:29:01


5/5
It's a fantastic product which has made our house. Thank you Scott Gibson
Scott Gibson, Cornwall - 29/12/2010 07:10:10


5/5
very good communication on product and delivery
Kevin Rumsey, Buckinghamshire - 28/12/2010 09:55:23


5/5
I cannot fault the service and product enough. I would definitely recommend to friends or use this business again. Thanks a very welcome change
Alison Farnworth Cole, Somerset - 28/12/2010 09:51:38


5/5
very pleased with it will order more
Pauline Thackrah, Humberside - 28/12/2010 09:45:51


4/5
Good service, good product
Rob Bush, Bedfordshire - 27/12/2010 22:21:35


4/5
The delivery of the wood was a shambles. Firstly 2 packs were left off the original delivery and then the second (specially arranged) delivery failed to turn up at all on the following Saturday with no contact from the driver. As my floor was due to be fitted at 10am on the following Monday this then became an issue. Your office staff did remain helpful at al times but the courier service was rubbish. Would I buy from Flooring Supplies again? Not sure, might need persuading......
David Cole, Kent - 27/12/2010 20:56:55


5/5
The carpenter employed to fit the flooring was very impressed by the product, the finished floor looks just like the one shown on your website, all in all I am very happy with it and would recommend it to others.
Andrew Couch, Surrey - 27/12/2010 20:13:04


5/5
Excellent service and communication.
Helen Campbell, Staffs - 27/12/2010 16:57:20


4/5
realised i had made a mistake after i had placed the order online. Contacted the team who were very helpful. Have recommended you to other people
June Roberts, Cambridgeshire - 27/12/2010 16:11:23


4/5
the flooring has not been finished yet as to the bad weather i don't know how you managed to deliver it in those conditions with speed and i was impressed with your carrier (dave)
Patricia Buchan, Aberdeenshire - 27/12/2010 12:53:11


4/5
I paid £30 for the delivery, and no effort was made to help once the delivery was held up due to the weather in the local depot. I had two other deliveries delayed from other companies, and delivery was free and they made the extra effort to chase and update me on when the order would be resent. Disappointed with this side of the purchase.
Louise Montgomery, Midlothian - 27/12/2010 10:34:44


5/5
a excerilent all round service.
Leonard Bellamy, London - 27/12/2010 10:23:16


5/5
telephone assistance and guidance extremely helpful. Flooring laid promptly and most efficiently by flooring fitter - could not have asked for a more punctual and efficient service all round.
Brian Norton, Cambridgeshire - 26/12/2010 20:04:31


4/5
I still have to fit the oak skirtings but will send a photo then.
Leslie Hogg, Norfolk - 26/12/2010 09:55:40


5/5
I couldn't fault the customer service I received it was excellent. The rooms look amazing now with the finished product layed!
Alethea Richardson, West Midlands - 24/12/2010 07:45:05


4/5
Floor looks superb. Easy to lay.
David Crowe, Cumbria - 23/12/2010 20:10:51


5/5
Website was easy to use, prices were very good. Samples were only ordered at 4:00pm in the afternoon and recieved the next day. Delivery arrived on time. The product was good and easy to lay
Gawaine Jones, Northamptonshire - 23/12/2010 19:19:09


4/5
delivered as arranged. product is easy tofit and looks great
Sharon Dobson, Tyne & Wear - 23/12/2010 16:47:32


5/5
I had a problem with my bank which meant that payment had to be made directly in to your bank. I dealt with Alba over the phone and she was really helpful. She called me back several times and did everything she could to make sure that I got the flooring delivered.
Leesa Knox, Castletown - 23/12/2010 12:25:59


5/5
Excellent service and quality
Dennis Hajdukiewicz, Lancashire - 23/12/2010 10:43:30


5/5
An ecellent product with excellent service too. We got called prior to delivery and the information in the product was more than satisfactory to install it. The conservatory looks wonderful now, weare all so pleased. Thank you.
Ivor Fisher, Cambridgeshire - 22/12/2010 19:16:51


5/5
Top quality service that was only let down by the couriers delivering it. they arrived 2 hours before my allocated time that I had paid extra for and as I wasn't living in the property at the time as it was a new build they had to sit on my doorstep! Thank god they waited as I had taken a day off for the delivery
Wendy Dunt, Somerset - 22/12/2010 16:24:35


4/5
Never received the samples promised. White glove service - delivered by a female driver who could not carry the packs.
Dr Norman Segall, London - 22/12/2010 16:10:21


5/5
My floor wasn't fitted by Flooring Supplies, but I was very pleased with the efficiency with which my order was supplied. I was a bit apprehensive about ordering flooring materials online, but your website is very informative and easy to use. The staff I contacted on the phone about my order were knowledgeable and helpful, and the delivery came on time (despite the carrier having a problem with his vehicle). The prices charged by Flooring Supplies are competitive and I would recommend you to friends wanting to purchase Kahrs flooring products.
Andrew Fotheringham, Hertfordshire - 22/12/2010 15:06:51


4/5
Without hesitation
Gary Booker, West Sussex - 22/12/2010 12:33:09


5/5
Excellent value, service and quality. Far better than any of our local suppliers.
Stuart Hall, Northampton - 22/12/2010 12:00:42


4/5
The delivery driver was extrememly friendly and did an amazing job getting to central london on a day of very heavy snowfall. I am in the property business currently developing three properties, and will be using your company again in the very near future to purchase the same floor. I will have no hesitation to use your comany again.
Aidan Thatcher, London - 22/12/2010 11:55:01


5/5
Thank you for such efficiency handled by informative and pleasant staff.
Audrey Pike, Somerset - 22/12/2010 09:50:07


5/5
You pulled out all the stops and delivered on time dispite the snow! Wonderful customer service. Fantastic all round. Thank you very much.
Susan Mcginniss, West Sussex - 22/12/2010 08:56:58


4/5
GOrgeous floor- just as it was in sample. Any info about it not on website was explained on phone. We got matt laquered floor adn it looks amazing but does cratch easily - felt on furniture bottoms essential immediately floor laid. All in all very pleased and excellent delivery- we chose next day delivery and it turned up then even in exceptionally snowy conditions.
Gemma Smith, Dorset - 21/12/2010 13:20:57


4/5
very helpful staff
Simon Panes, Gloucestershire - 21/12/2010 09:43:20


4/5
Excellent product, lovely finish and machining, quick delivery organised. Samples were representative, although a sample of skirting would have been welcome.
Neil Burt, Somerset - 21/12/2010 09:43:12


4/5
Carrying the delivery from the curb side into the house can be difficult given the weight of the flooring package.
Kerstin Mey, Hampshire - 21/12/2010 09:33:26


5/5
Fisrt class delivery service, even on samples which arrived within a day. The price for the quality could not be beaten on the Internet and the floor looks great now it is down. would definitely use Flooring Supplies again.
Neill Mitchell, Plymouth - 21/12/2010 09:22:33


4/5
When the flooring arrived we were very shocked as to the colour differences between the planks but after an email and a courteous call from the manager at Flooring supplies he put my mind at ease and we laid the flooring. It was pretty easy to lay once we got going and choosing the planks wisely we think it looks fantastic and really makes the room feel warm and inviting. Thankyou to Alba and I think Adrian.
Abi Sutcliffe, West Yorkshire - 21/12/2010 00:53:56


3/5
Floor not being fitted until new year,but it will look good. Delivery was excellent.
John Anderson, Northern Ireland - 20/12/2010 20:08:45


5/5
Not yet fitted!
Gareth Hutchison, Perthshire - 20/12/2010 15:52:08


4/5
Good service would use again
Carley Talbot, Kent - 20/12/2010 13:59:46


5/5
Great service and excellent. Many thanks.
Sally Stapley, Devon - 20/12/2010 08:08:20


4/5
The delivery of the flooring was fast. It looks great, and was very easy to fit though none of us had never done anything like that before. So, many thanks!
Tarja Koskinen-Hughes, Berkshire - 19/12/2010 12:43:58


4/5
I was disapointed when the order arrived and it was one pack of flooring short, although when I phoned to state this you were very helpful, I feel I should not have been charged again for delivery as this was your fault and not mine. Also I have still not received the adhisive I ordered, but nolonger want this.
Jon Ring, Kent - 19/12/2010 12:34:47


4/5
Will use you again
Chris Hopkinson, Buckinghamshire - 19/12/2010 10:20:28


5/5
Excellent service, courteous and helpful Staff
Paul Silvers, Norfolk - 17/12/2010 22:09:30


5/5
very quick & efficient service.information given was accurate & staff were very helpful when i placed my order
Anthony Knight, Leicestershire - 17/12/2010 18:18:09


4/5
This is without doubt the easiest floor I have every laid. I am going to order some more for the kitchen.
David Thomas, Buckinghamshire - 17/12/2010 10:13:11


4/5
This website was recommended by our carpenter. The free samples were helpful and the customer service once we placed our order was very professional. I would recommend to other people to use flooring supplies.
Clare Moore, Surrey - 16/12/2010 21:55:23


5/5
We had a very good experience buying from flooringsupplies. We bought 70m2 of the Natura American black walnut "newbridge" which was very reasonable priced. It arrived perfectly on schedule and we were just blown away with the quality of the product. Once installed it looked just amazing... We love our new walnut floor. Thank you very much!! Oscar Gonzalez
Oscar Gonzalez, London - 16/12/2010 20:14:57


4/5
My brother laid the floor for me and was happy with how easy it was to lay. I looked for information on how to deal with laying the flooring on stairs, but I couldn't find anything on your website.
Claire White, Essex - 16/12/2010 17:25:23


5/5
Excellent value, excellent quality, delivered when you said it woudl be delivered, easy to fit, looks great, thanks!
John Bramwell, North Yorkshire - 16/12/2010 16:30:09


3/5
Good quality for the money.
Maria Orton, Glos - 16/12/2010 11:39:32


4/5
This floor was supposed to be a no glue system, I felt the retention on the joint was not good enough to go without glue so I used it. Also the instructions with it were very poor, it may warrant having better instructions for this product on the website.
Darren Riley, Warwickshire - 16/12/2010 11:04:20


4/5
The delivery was a let down I had to sort out the problems myself but the product was good and the price competitive.
Antony Doble, Ayrshire - 16/12/2010 10:36:48


5/5
This was probably the easiest purchase and best experience I ever had with a supllier. Flooring sample request -arrived the day after ordering it. When I had ordered the flooring, a Sales person called to check whether the order was correct. The floor arrived on time , everything neatly packed. Fantastic !
Reny Morsch, - 16/12/2010 09:41:48


4/5
the service was first class, i would recommend getting samples before you purchases in bulk.
Liza Fleury, Lancashire - 16/12/2010 09:08:34


4/5
I'm a great fan of the Junckers clip system for installation. Simple, easy for DIY competents with an excellent finish. I've now finished the whole of my ground floor and it looks great. It is a pity that other suppliers haven't developed similar fitting systems. Great service from Flooring Supplies, particularly the return phone call after ordering to check all details (I had omitted to order the clips). Sorry, I don't have a foto of the finished floor as I'm still in the process of decorating. Am happy to send one later if you would like.
John Sayers, Cheshire - 16/12/2010 08:47:46


4/5
Excellent service from Flooring Supplies. Good quality flooring delivered on time.
Alexander Moodie, Fife - 16/12/2010 07:40:16


5/5
Excellent service both in sending samples also sending flooring. Very pleased with finish especially 4grove it makes a more natural look. It is well admired and no doubt will lead to others ordering from you Yours Fiona MacEwan
Fiona Macewan, Argyllshire - 15/12/2010 18:07:39


5/5
The website is very good and easy to use. I was pleased to hear from someone to arrange the delivery. The product arrived when stated and in sound condition. I think the floor looks great and it was definitely worth spending the extra money on the expensive underlay as this gives it a solid feel.
Adam Bryan, Essex - 15/12/2010 09:50:43


4/5
The webiste was a little misleading on the underlay required, but your telephone support explained everything very well and was excellent. The one issue I had was the delivery which was dropped over 100m from my front door as the driver could not be bothered to make an effort to pass through a passage that lorry much bigger than his had done. The result was my wife has put her back out! I would therefore suggest you try to get a better service organised.
Colin Fergusson, East Lothian - 15/12/2010 07:12:14


4/5
looks very good fitter took some photos
Ian Robertson, West Midlands - 14/12/2010 14:11:56


3/5

Tom Russo, Buckinghamshire - 14/12/2010 14:04:32


3/5

Tom Russo, Buckinghamshire - 14/12/2010 14:03:33


5/5
Absolutely love the new floors. Good, prompt communication via phone and email from the company once the order was made. Quick, accurate delivery time. Product arrived in perfect condition. Finished product looks good quality, although reportedly not so easy to fit (used a professional fitter). Very happy with the purchase.
Alice Cotton, Nottinghamshire - 14/12/2010 11:45:06


4/5
Easy to cut and fit, excellent finish.
Andy Cunningham, West Yorkshire - 14/12/2010 09:24:33


3/5
The only issue is you not having a trade section as after buying now 4 floors this year some discout would help secure my loyalty
Paul Yoxall, Buckinghamshire - 14/12/2010 07:14:24


4/5
Room not finished yet but as soon as it is i would be delighted to send you a photo Thanks absolutely delighted with the flooring.
Lorna Mountain, Lincolnshire - 13/12/2010 21:14:41


5/5
Excellent product, excellent service including delivery driver who had to pallet truck from main road to our house - some 100 metres!
Jane Winn, Warwickshire - 13/12/2010 14:44:30


5/5
Overall excellent service from ordering right through to delivery. The product is first class and looks superb now it is fitted. Thanks to all concerned
Tony Farr, North Yorkshire - 13/12/2010 12:39:25


5/5
The only comment that I would like to make is that I think the whole delivery should arrive at the same time and not be sent by 2 separate delivery services. This may than cut down the cost of your quite expensive delivery charges. Otherwise a very good service was had.
Mr A Jordan, Kent - 13/12/2010 10:20:01


5/5
Excellent value, beautiful flooring and the fitting tips were spot on. My husband and brother-in-law fitted it a couple of weekends ago and it looks fantastic
Amanda Niblett, Hampshire - 13/12/2010 09:28:16


5/5
Cheaper than buying from local sources, and quality not compromised.
David Dart, Somerset - 12/12/2010 19:51:09


4/5
Have done my whole house with flooring supplies .co .uk been really pleased but unfortunately i ran out only needed 1 plank of oak trentino colarado was a bit horrified at having to pay £20.00 plus £10.00 delivery as a whole pack costs £57.00 just dont understand how the price for 1 plank can be justified was told you do not normally split packs but you do send free samples to new customers . Just thought customer care could have been a bit better here considering i have spent nearly £3,000.00 with your company and new customers get free samples but they may not even make a purchase .
Susan Farrow, Cramlington, Northumberland - 12/12/2010 14:15:35


4/5
Generally a "good" experience from searching the website, visiting the showroom, help given on selection of flooring and very prompt delivery.
Jerry Slater, Newmarket - 12/12/2010 13:57:29


5/5
Exceptional value for quality flooring.It is the first thing people comment on when entering the room and looks fabulous.
David Clark, Cleveland - 12/12/2010 07:04:58


5/5
I have never had a phone call following up an online order to confirm the order was correct. This was a nice personal touch.
Nigel Waghorne, Carmarthenshire - 11/12/2010 00:09:09


4/5
very pleased with the flooring and would buy from you again
Ann Hughes, West Glamorgan - 10/12/2010 20:45:01


4/5
Just finished fitting my beautiful Kahrs walnut flooring in the living room, the finish is absolutely fantastic and was very easy to fit. The price of the floor and underlay was unbeatable, cheaper than equivalent laminates on the high street and far better quality! The only negative (but I am nit-picking) was that I had 3 or 4 planks that were slightly warped but this was out of 12 packs so to be expected really. Fantastic flooring, great value and excellent customer service, will definately use flooringsupplies.co.uk again.
Emma Bailey, South Yorkshire - 10/12/2010 14:34:12


4/5
Excellent experience, timely delivery and good prices... will definitely buy again when I need more wood flooring!
Mr H Prasad, Kent - 10/12/2010 06:53:54


4/5
A good experience all round
David Pigden, London - 09/12/2010 16:10:44


5/5
Great service - lady I dealt with was very very helpful
Frank Black, Cheshire - 09/12/2010 12:36:27


4/5
excellent product
Alan Gilmour, Scotland - 09/12/2010 08:45:46


5/5

Beckie Clarkson, Gwent - 09/12/2010 08:05:44


5/5
This is my 4th order with you guys, excellent value for money service
Graeme Berwick, Kent - 09/12/2010 08:05:25


5/5
Great product fantastic price and fast delivery would recommend***************************
Helen Jollands, Humberside - 08/12/2010 22:10:34


5/5
Very pleased with the service from placing order through to delivery. The reassurance of receiving a phone call acknowledging the order and confirming delivery date was also good. There was a slight problem with some items delivered (Karndean factory packaging problem) which was resolved quickly and correct replacement items were received quickly too. Thank you for a stress free service.
Diane Anderson, Aberdeenshire - 08/12/2010 15:33:35


4/5
Having fitted this Engineered flooring myself, I was pleasantly surprised how easy it was to lay. The support I also received from your Technical Department was very useful, including a very good tip of using candle wax to the "tounges" so as to ease the joining together of the boards. A very successful instalation with good quality materials and I would without doubt use your company in the future. Thank you
Joe Gorton, Essex - 08/12/2010 13:08:23


4/5
Only regret is that I allowed 5% wastage but still have 1 complete box left over -just. carriage costs probably mean returning is not an option and so in this situation buying locally is probably better than online However, good website, friendly and helpdful staff, great product at good price, prompt delivery and I would use you again. No photo yet sorry.
John Francis, Swansea - 08/12/2010 10:50:24


4/5
Quite happy with product ordered, which is a lower-price option, service and delivery was very good.
Simon Ash, Hertfordshire - 08/12/2010 08:26:24


5/5
The engineered oak flooring arrived on time and in good condition. It was easy to install in an irregular hall area with six doorways and looks superb. I removed the skirtings and fitted new to avoid using a cover trim. This was the cheapest oak flooring that I could find and looks better than considerably more expensive products. I would have no hesitation in recommending flooringsupplies.
Geoff Walsh, Herefordshire - 08/12/2010 07:48:58


5/5
To get a personal call from the company to check your order before processing & despatch added that little something extra to make them stand out from the rest.
Stuart Cross, Buckinghamshire - 07/12/2010 22:22:03


4/5
one floor fitted and laid other floor to fit down yet but so far so good .looks and feels great
Michael Drake, Sheffield - 07/12/2010 09:34:00


5/5
I have told all my friends to buy from here, the customer service was very friendly and very useful, my order was out to me in no time. I also received free underlay which was great and now the finished product looks great, I have seen similar flooring in other shops for a much higher price with no extra quality I would use flooring supplies again without a doubt. Thankyou for my beautiful floor.
Tracy Smith, Midlothian - 07/12/2010 09:02:01


5/5
The product was of good quality. The joints between sections were quite tight meaning a certain amount of persuasion was needed in the laying process - but I guess I would be complaining if the joints had been slack. The floor looks really good. The order process went well - it was delivered as promised and the delivery driver rang ahead and gave me an accurate delivery time within the pre-arranged slot.
Timothy Longworth, Hertfordshire - 07/12/2010 08:11:24


4/5
Without doub't you are one of the best companies I have ever dealt with. The support I received from your customer services was fantasic, the product arrived on time and was exactly what we wanted. Getting the information from your web site was a piece of cake and allowed us to make an informed decision. Thankyou. I have already passed on your company details to friends and colleagues. Happy Christmas Best regards Richard & Andree Funnell PS We shall be ordering more from you in the next few days
Richard Funnell, Herts - 06/12/2010 20:05:57


4/5
The flooring you supplied and when fitted, enhanced my hallway to to the exact specifications of how I envisaged it would look. I could not find a suitable floor-covering until I discovered your website and now I have a regal entrance to my home that I am proud of. Also this product has little waste , as despite ordering more than was required for the floor area the remnant slats have made an ideal covering for bare shelving I fitted within a cupboard in the kitchen, giving the cupboard a well maintained antiquated look. I would recommend this product to anyone wishing a finished class wood vinyl, but would advise checking availability of a specialist fitter in the area before making the purchase to avoid disappointment.
Andrew Brock, Perthshire - 06/12/2010 19:56:37


4/5
Great product. Was a little concerned with tongue and groove system and glue but if anything was easier than click type systems usednbefore. My wife is realy happy with the result - I can do no wrong - well for a few days anyway! Merry Xmas.
Terrence O'connor, - 06/12/2010 15:02:42


4/5
Very simple to order on line and got good advice from a telephone call to the company to clarify some points on what was required to bridge between two rooms. Products delivered on day we requested.
Dr Trevor Wilkinson, Herts - 06/12/2010 13:59:01


4/5
Very happy with our lovely new floor!
Paul Burton, Glasgow - 06/12/2010 12:41:29


5/5
only downfall is delivery costs.
Richard Hankinson, Sheffield - 06/12/2010 08:46:16


5/5
Great floor - easy to lay and looks great!
Helen Sevigny, Hertfordshire - 05/12/2010 15:06:30


3/5
I have not yet fitted the flooring but have no doubt it will be as successful as the other rooms I have floored with your products.
John Leonard, Winchester - 05/12/2010 10:16:57


4/5
Yes very please the right flooring arrived on the right day as promised
William Beasley, Hampshire - 05/12/2010 10:11:15


4/5
very good service and product
Dafydd Evans, West Glamorgan - 04/12/2010 13:26:34


5/5
not fitted it yet
Lou Mcgill, Wigtownshire - 03/12/2010 14:57:44


4/5
You didn't do a very good job of informing me the flooring was delayed, but when I called to sort out the credit the person I dealt with (Warren) was very helpful. Initially I was disappointed with the service but it got much better.
Alex Sewell, Hertfordshire - 03/12/2010 09:14:53


5/5
Sorry I have not replied sooner but I am only half way through fitting the flooring right now. I am very happy with the quality of the product. It looks great so far! and it has been extremely easy to fit (click system). The service you provided me with was first class and I would have no problems in recommending your products and company to others.
Michael Lindsay, Fife - 02/12/2010 19:12:43


4/5
Very pleased with every thing. However the product could clip together better, but when together it seems ok One thing i do need is my VAT refund as i live in the channel isles. this form is a vat 407 and only retailers as yourselves can supply. This should have been done at the time. Could you sort this for me. Tim.
Timothy Bidmead, Southampton - 02/12/2010 17:47:04


5/5
Very pleased with the product and excellent quality for the cost of the flooring and accessories. I have installed quite a few engineered wooden floors and this being the first time I have purchased from yourselves, but would not hesitate to come back. Cheers
Neil Mcdonald, Fife - 02/12/2010 10:49:26


4/5
Delighted with the product and service from you. The floor was easy to lay and looks fabulous. Thanks.
John Roddan, West Yorkshire - 02/12/2010 10:27:57


5/5
Great product & communication both by email and phone. Haven't fitted it yet, but I'm sure it'll look fab. Would have liked the option to add a note for the courier, and to know/choose which courier would be delivering each part of the order, as our village is better served by some companies than others
Sandra Hughes, Clwyd - 01/12/2010 15:18:06


5/5
Having put in our order, we were informed that the flooring we had ordered was sold out. We chose another, which was a slightly higher price, but FlooringSupplies offered this at the same price. Communication by FlooringSupplies was excellent. Everything was delivered on time and undamaged. Excellent service; thank you.
Roger Gancz, Kent - 30/11/2010 16:34:45


5/5
We had cheap laminate that lasted 9 years but wanted better quality flooring, we like oak as it is very warm and luxurious. I am a novice at flooring never fitting wood flooring before however this was relatively simple with a little planning. We followed advice of website and bought more than we needed for wastage(and the odd mistake) we needed 18 sq meters and bought an extra box = edging and door plate Oak of course. We are left with the extra box which is great and the finish is beautiful. I would recommend using a jigsaw as i did as hand saw will take forever my bro in law brought his mitre saw for edging which was handy. All in all we are very pleased with flooring finish is lovely and looks really nice. We are also going to do the kitchen and entrance hall and will buy the amtico tiles for those areas. Great value and will buy flooring here again and recommend to other customer . Danny Fairclough
Yvonne Clegg, Durham - 30/11/2010 10:46:59


5/5
Very satisfied.
Caroline Bell, Northamptonshire - 29/11/2010 21:37:31


5/5
Customer support low as the details regarding fitting were provided via your internet site, which for some reason I couldn't access via my work pc. Would of prefered a email confirming dates etc.
Ian Holt, Cambridgeshire - 29/11/2010 12:53:03


4/5
I am an amateur DIYer and decided to fit Natura Engineered floor with the help of friend. The most problematic part was the joining the header joint since the length of the plank means there is great deal of friction along the main joint. Plus the flooring was fitted to a 'through lounge' and there was a small variation in floor height between the original two rooms this was packed out with some extra underlay. After a couple of rows we found it was best to join the headers before laying the floor completely flat and made the task easier. I purchase Natura Kerry which seems to be a thicker version of Brooklyn, I think it was worth paying the extra as the floor has a more solid feel and the veneer is thicker. I still have a couple of rows to lay plus the trim but it looks very good so far. Delivery was prompt. Although the original order forgot the underaly this was quickly resolved and I would use the company again.
Graham Thomas, Middlesex - 29/11/2010 10:37:01


5/5
Couldn't find any instructions on which way up to lay the underlay, and had to ring customer support, but other than that it was fine. I would also like to provide some feedback for the courier service; the driver was efficient, cheerful and extremely helpful.
Gary Nancarrow, Flintshire - 29/11/2010 10:13:23


5/5
Very professional, reliable and good value for money. The highlight of refurbishing my home. Only let down by under estimating the number of clips required, requiring a 90 mile round trip to get more to allow fitting to be finished.
Martyn Jones, Hampshire - 28/11/2010 12:23:12


5/5
Third buy from you. Many thanks
Janet De Luca, Cambridgeshire - 27/11/2010 11:20:08


5/5
Great advice and very friendly staff - will definitely be back in the New Year
Martin Rowbury, Wymondham, Norfolk - 26/11/2010 20:44:04


4/5
good value product
Marc Wallis, Devon - 26/11/2010 14:17:41


5/5
My new floor is fantastic,best quality Ive seen!
Imogen Bull, Bedfordshire - 26/11/2010 08:24:42


4/5
Every person I spoke to was very helpful, and always kept there promise to callback. Very impressed with the service and delivery. Thanks O'Neil
O'neil Chadha, Leicester - 25/11/2010 21:56:12


5/5
smooth and simple just the way shopping online should be. Thanks
Claire Gandy, South Glamorgan - 24/11/2010 20:14:55


4/5
Good seller
Rafal Turkowski, - 24/11/2010 10:31:35


4/5
On the website you should make it more clear that underlay, beading and joiners (where carpet meets wood) are needed, I had ordered the beading but had not ordered the joiners or underlay and had to get them separately. Even when I spoke to someone from customer services they didn't mention underlay or joiners Nothing major but you're also loosing out on some business. The fact that you cannot give estimated time to delivery is bad service, realize that its outsourced but it cant be that hard to figure out if its a morning or afternoon delivery
Mark Stanton, London - 24/11/2010 10:01:06


4/5
Really pleased with product etc, but it should have been made clearer it not suitable for conservatorys
Jonathan Smith, - 24/11/2010 07:12:18


5/5
Although the delivery took place on the date stated the underlay was missing which delayed the job and was extremely annoying at the time.
Adrian Howe, Berkhamstead, Herts - 23/11/2010 19:23:30


5/5
Product fantastic, easier to fit than we first thought. Looks great once all fitted and the customer service teams are fantastic. Thanks again ! Will definately be coming back to you guys in the future - would also recommend to anyone !
Emma Hughes, Devon - 23/11/2010 14:55:43


4/5
it whose well packet haiding all the broken ones well done the way you haid the damage product thanks
Joao Paulo Magalhaes, Northamptonshire - 23/11/2010 13:20:13


5/5
Fantastic service and lovely product. Your staff were all very helpful, your prices were competitive, the sample service you offer is excellent (even though I some what abused it as I had problems making up my mind!), delivery was on time and the product, now down looks better than I could have wished for - THANK YOU!
Sarah Jarvis, Kent - 23/11/2010 11:06:04


5/5
I was a ;little dissapointed about being referred tyo the manufacturer for an installation question.
Michael Thomas, Oxfordshire - 22/11/2010 10:18:53


5/5
The flooring is very competitively priced and of excellent quality.
Aynsley Lammin, London - 22/11/2010 09:12:13


5/5
More information on cutting and shaping would be useful. Fortunately I have had considerable experience with various types of flooring and was able to cope buit I feel that as a do-it-yourself medium more advice would be welcome
John Brown-Squires, Nr Dorking - 21/11/2010 17:51:23


5/5
Yes we would and also recommend to others. Fast, friendly and efficient service. Great website, helpful pleasant staff and competitive pricing. All very important.
Judith King, Dorset - 21/11/2010 16:14:33


4/5
No complaints about you or product but it was delivered at 2030 the day before it was due.
Ralph Greig, Aberdeenshire - 21/11/2010 15:13:12


5/5
Both the product and the expedition with which it was delivered were excellent.
Edward Davey, Norfolk - 19/11/2010 21:04:57


5/5
Fantastic all round
Justin Goulty, London - 19/11/2010 07:46:00


5/5
Having used and laid lots of different solid wood laminates and engineered floorings over the years this is by far the best the best I have purchased and laid, this is a joiners view, and the company could not have been more helpful and professional if they had tried. Yours Pete Brotherstone
Peter Brotherstone, Lanarkshire - 18/11/2010 19:00:29


4/5
I haven't fitted the floor yet, but it looks just whay i wanted. If you would like more onfo after i have finished let me know and i can send you a picture etc.
Guy Metcalfe, Totnes - 18/11/2010 16:37:21


4/5
Excellent service, from the ease of the website, receiving the samples i requested within three days of ordering them, given a delivery date within an hour of placing the order, to the delivery where i was given a call an hour before he arrived. As i am in the refurbishment business i have already recomended you to several friends and companies. Thanks again John
John Bibby, Middlesex - 18/11/2010 07:41:24


4/5
Floor still to be fitted but service received so far has been excellent
Robert Thomas, Aberdeenshire - 17/11/2010 16:29:55


5/5
nice product at a good price excellent all round service
Sean Wynne, Lancashire - 16/11/2010 20:13:47


4/5
despite not getting two samples ordered at different times - sales staff were very helpful and efficient and floor looks great
Sharon Cahil, - 16/11/2010 12:05:42


4/5
The floor is being fitted by a carpenter. He say's that it is quite east to install
Adrian Dean, Leicestershire - 16/11/2010 11:53:11


4/5
Floor arrived on time in good condition, and the end result looks great.
Neil Stark, Midlothian - 16/11/2010 09:39:22


5/5
Very pleasant efficient & helpful customer support. All queries speedily answered prior to placing the order by someone who obviously knew the product. Prompt delivery of samples Prompt delivery of flooring-came as per arrangement. No problems at all & would not hesitate to recommend to others based on this experience.
Avril Reid, Aberdeenshire - 15/11/2010 21:49:24


5/5
Great Service - Next day delivery arrived promptly and had been packaged with care and attention. Supplied product in perfect condition.
Andrew Thorpe, Hampshire - 15/11/2010 19:34:38


3/5
It was very important for us to buy FSC wood and we were pleased you offered this clearly on your website. We placed an order on the Sunday and your website gave the option of having it delivered on the Monday so we took the day off work as a holiday. Unfortunately on Monday morning we were told that was not an option and it would have to be delivered Tuesday. Staff were very helpful in sorting this out but the website is misleading and should be changed to avoid confusion for other customers.
Abigail Herron, Greater Manchester - 15/11/2010 09:06:07


5/5
I have been given excellent service by youre company,my order was handled by the sales team in a very profesional way and the delivery was made exactly on at the time given to me by the driver who was very helpful and polite. I will recomend you to anyone i know who needs flooring.
Paul Mason, Essex - 13/11/2010 09:50:38


4/5
I ordered engineered wood. The sample I received (which came quickly) seemed to have a large blemish in it and when I called to ask if that was what it was like, the customer support couldn't tell me but she at least offered to send another sample out and that came very quickly and I could then confirm that the first sample was indeed marked. The floor looks fine but I was a bit upset when a visitor said they liked my "laminate" floor! I was very pleased to note that this company does not charge for delivery above a certain order.
Deborah Purfiled, Buckinghamshire - 13/11/2010 07:27:58


5/5
Absolutely delighted! I was like a child in a sweet shop choosing my oak floor. However, your expert advice helped me choose the perfect floor at an excellent price. Everybody who has visited my home has commented upon the floor. I will be back again! Many thanks Jane Bailey, Norwich.
Jane Bailey, Norwich - 12/11/2010 08:46:50


5/5
customer support said i would need a pulling tool ,i said i had one when i was a lad but lost it when i got married, so she sent me a new one and it worked goods arrived on. time easy to fit as 1st time fitting a floor( her in doors very happy)
Leslie Payne, Northants - 11/11/2010 19:59:25


4/5
Excellent product. Looks superb in our conservatory.
Hanna Styan, Derbyshire - 11/11/2010 11:24:25


3/5
Very good product. Identical to sample. Delivery process very good and delivered in good condition.
David Smith, West Midlands - 11/11/2010 10:48:23


5/5
Very good price for a good product. It arrived on time. All my queries were answered very helpfully by the customer service team.
Helen Edmundson, London - 11/11/2010 10:29:50


5/5
Excellent product, excelllent value for money, really easy to fit, looks great, good customer service as well, how unusual.
John Hamilton, - 11/11/2010 09:41:45


4/5
Overall I like the end effect I only thought the colour will be a bit lighter. Very helpfull customer service. Thank you
Kamila Blackburn, Herts - 11/11/2010 07:57:11


4/5
Good Product delivered on time
Uthaya Ramanathan, West Midlands - 10/11/2010 22:03:31


3/5
Good service received - we really appreciated being phoned to be informed of the delivery date
John Livingston, Denbighshire - 10/11/2010 07:14:47


5/5
Very pleased, fitted together easily and looks great.
Jacqueline Godwin, Middlesex - 09/11/2010 22:50:32


3/5
There was confusion over the delivery and a lack of clear information regarding returns.
Teresa Romero, Kent - 09/11/2010 19:41:16


5/5
Generally ok but there were a lot of boards with loads of dark brown filler which spoilt the finished floor appearance.
David Wakelin, Leicestershire - 09/11/2010 13:35:36


5/5
Good product at good price. Timely delivery and excellently packed - all components in good condition. Thank You.
Andrew Tennant, Essex - 09/11/2010 09:46:58


5/5
I would i was very pleased with the product i found it very reasonably priced and i am very impressed . Thank You Hilary T.M.Williams
Hilary Williams, Preston - 08/11/2010 21:54:56


4/5
The delivery was not as efficient as it should have been so we had builders waiting to lay the floor and the delay cost us money. We also have some wood left over and still packaged as we overestimated the amount we would need. Can this be returned and a refund be made?
Carolyn French, London - 08/11/2010 18:21:58


4/5
On the whole you provided excellent service and product. My one area of recommendation would be to provide further info on the adhesive you supply. While the estimate was that one tin would support 8 sq metres, this was far from the case, resulting in my having to purchase far more adhesive from a local supplier at extra cost
Sandra Ledbrooke, Gloucestershire - 08/11/2010 17:33:54


4/5
Excellent throughout. No problems at all. Floor is amazing.
Catherine Drummond, Leicestershire - 08/11/2010 13:25:08


4/5
Excellent throughout. No problems at all. Floor is amazing.
Catherine Drummond, Leicestershire - 08/11/2010 13:20:53


5/5
Excellent product, service and support. Will most definitely use you again.
Activ Property Maintenance Ltd, - 08/11/2010 12:42:18


4/5
The flooring looks very nice and i am pleased with the end product. The delivery driver arrived on time without any problems and was very friendly. Many thanks.
Julie Davis, Middlesex - 08/11/2010 11:17:09


5/5
Very nice product easily installed. My only comment is that the sample sent didnt accurately reflect the colour variations perhaps sending samples that show both shades of the wood might be better?
Ann Ebbs, Gloucestershire - 08/11/2010 07:28:53


5/5
First class product, first class service, and a super result at very reasonable cost.
Terry Dell, Surrey - 08/11/2010 07:22:58


4/5
high quality product
John Barrett, Birchington, Kent - 07/11/2010 19:37:57


4/5
No real issues; the webb site showed the product & price, it was delivered on time as agreed, however there was some small damage which the person who took dilivery didn't see, the product was signed for as NO DAMAGE, when i contacted the office to explain, they were very stricked on this point (not really what i expected when i spent the amount of money i had),however the person i spoke to went through the job with me and explained that the damaged areas would not be used and luckily he was correct. All in all very happy with the results.
Colin Taylor, Herts - 07/11/2010 19:26:59


5/5
everthing was what i ordered what more can i say
Julian Dodsworth, Gloucestershire - 07/11/2010 17:58:18


4/5
Overall a good product, good buying experience and great value for money...
Colin Jones, West Yorkshire - 07/11/2010 09:19:53


4/5
Great service and delivery was as stated! Would highly recommend.
Ngoc Luu, London - 06/11/2010 12:34:00


4/5
I was pleased with the service i received from flooringsupplies and have recommended them to friends and family.
John Hunter, Stirlingshire - 04/11/2010 21:24:13


5/5
After using the website to narrow down my favourites, I drove over to Thetford and Bruce helped me choose and order. Unfortunately the underlay wasn't loaded on the delivery, but I called Bruce and he sorted it all out in time for the carpenter to fit it. He even offered to take it home for our carpenter to collect! His customer service was excellent, as is the floor (Castlemaine engineered oak) and I would definately recommend you despite the underlay mistake. Thanks Bruce!
Sally Tungate, Sufflok - 04/11/2010 18:13:34


5/5
The 18mm oak flooring was a very good price compared with other suppliers & the product was supplied quickly and efficiently. The flooring was very well packed & there were no damaged pieces. The mixture of lengths was just right for my floor area & the final finish is excellent. I have never laid a 100% wooden floor before but every piece fitted together really well & all of the T&G was accurate & straight. All in all, an excellent product which surpassed all of my expectations.
Andy West, Bedfordshire - 04/11/2010 16:58:14


4/5
Lovely floor but nowhere near as good as the excellent service provided at Thetford. All the staff were so knowledgeable, helpful and bent over backwards to ensure we were satisfied.
Mr Mogridge, Essex - 04/11/2010 16:43:57


4/5
Lovely floor but nowhere near as good as the excellent service provided at Thetford. All the staff were so knowledgeable, helpful and bent over backwards to ensure we were satisfied.
Mr Mogridge, Essex - 04/11/2010 16:43:45


4/5
I am particularly impressed with your policy of calling the client back after the order has been placed over the internet. This allows both the supplier and client to go over the order and check that the correct materials and matching accesories have been selected. Thanks again!!!
Kevin Divall, Kent - 04/11/2010 15:37:59


3/5
Have used you before and will do so again
Delta Lettings, Petworth - 03/11/2010 17:17:52


5/5
Excellent value - best price we found. We ordered some underlay with our flooring and someone rang to tell us that we didn't actually need it for this kind of Amtico flooring, he didn't have to do that but it was nice of him and saved us a bit of money. I would recommend this company to anyone.
Elizabeth Brown, Cumbria - 03/11/2010 14:16:53


4/5
We were very pleased with the flooring and would definitely recommend this to others.
Hannah Smith, Cleveland - 02/11/2010 21:23:08


5/5
The fitter was very impressed with the quality of floor, ease of fitting and the price and took away our sample for future reference.
Kate Windross, - 02/11/2010 19:54:33


4/5
when i ordered the flooring online it said there was free underlay with the product, but when i received it there was.nt any underlay with it, my partner rang up and the problem was rectified right away as it was an over sight on your behalf the underlay was sent out free of charge ... i would like to thank you and your staff for the quick response in sorting for me ..... i would like to say that i think it is a good idea that you ring the customer has soon has they have placed there order to check everything is complete with there order
Susan Brooks, Greater Manchester - 02/11/2010 19:17:30


3/5

Robert Frost, Lancashire - 02/11/2010 15:31:54


5/5
very happy with product and service,
Raymond Mcphie, West Lothian - 31/10/2010 19:48:22


5/5
The floor is now fully laid and looks great. It wasn't quite as simple to lay as it looks on the website, but we finished it without too much trouble. We are very pleased with the result.
Cora Hayman, Kent - 31/10/2010 17:43:30


5/5
Great customer service, derlivery, flooring looks great.
Claire Gurling, Hampshire - 31/10/2010 16:26:30


4/5
many thanks for good service and very good product. regards.
John Moore, Lancashire - 31/10/2010 15:54:06


4/5

Paul Skinner, Hertfordshire - 31/10/2010 07:10:02


5/5
Very happy with quality and value of the product.
Peter Podgorski, Essex - 30/10/2010 17:22:33


5/5
VERY GOOD
Alistair Darby, Gloucestershire - 30/10/2010 15:10:50


5/5
Fast Delivery. Quality product. Easy to lay. Great price. Excellent. Very pleased, thanks.
Garry Macdonald, Aberdeenshire - 28/10/2010 21:52:51


5/5
The flooring is great and your assistance was very good. Thankyou, the rooms look superb
Priscilla Long, Cornwall - 28/10/2010 12:28:36


5/5
I was very impressed with the speed and efficieny of your support team. I was kept fully informed about the progress of the delivery. I would definitly recommend your company to other people
Mohammed Sayed, Buckinghamshire - 28/10/2010 12:23:54


5/5
hi there I GOT WHAT I ASKED FOR NO COMPLAINTS
Brian Gilmour, Renfrewshire - 27/10/2010 21:01:27


5/5
Received the products ordered as soon as they were back in stock.
Samji Halai, Middlesex - 27/10/2010 20:51:27


4/5
Sorry no photo as my hall looks beautiful, everyone comments on it. (Problems with camera)
Elizabeth Axe, Cleveland - 27/10/2010 10:36:27


5/5
straightforward ordering procedure online, excellent delivery time and good telephone service with minor query.
Ronald Reardon, Dunbartonshire - 26/10/2010 20:18:15


4/5
the service and information available both via the website and telephone were fantastic- being able to get samples quickly and easily was really helpful. When I needed to make last minute changes to my order the team were flexible - they made a minor error but corrected it without any fuss. Lots of choice and good value- having looked around at lots of types I would definitely recommend.
Sally David, Surrey - 26/10/2010 16:50:31


4/5
We could not tell from the website that the pipe covers have changed designed so were a bit surprised by that, I must say I much preferred the old ones. Also the delivery came on the wrong day, although the company were fine about bringing it back again the next day when they found noone in.
Rosie Hallett, Kent - 26/10/2010 10:05:19


5/5
the samples provided were of excellent size.quick response on advice on how to lay the product. person whom i spoke to on the phone concerning query on order was very friendly and helpful.
Steve Baskott, Warwickshire - 26/10/2010 09:25:23


4/5
Good Product, Good Price, Good service
Crescent Carpets, Oxfordshire - 25/10/2010 21:36:37


5/5
superb value for money, excellent service from initial ordering to delivery. would buy from flooring supplies again and have no hesitation in recommending ( and indeed have done) to others
Margaret Denby, Ross-Shire - 25/10/2010 11:57:14


5/5
The order arrived as promised. The flooring is of high qualtiy and the price was most competative.
Colin Caldwell, Scotland - 25/10/2010 10:55:39


4/5
easy to lay very pleased with finish
Alfred Darley, Lincolnshire - 19/10/2010 18:39:17


5/5
Very pleased with serivce and product. However our order was split over two deliverys.
Sarah Harnett, Devon - 18/10/2010 20:58:13


4/5
good product very pleased with the quality
Stephen Butler, Powys - 18/10/2010 20:45:14


5/5
Floor looks great,
Trevor Clack, Wiltshire - 18/10/2010 19:54:08


4/5
Outstanding value for money solid wood flooring, far surpasses what you could buy on the high street. Fast & efficient service. I'll buy from them again !
David Jones, Cardiganshire - 18/10/2010 19:50:31


4/5
We are pleased with the result. We were told our original floor level was extremely poor and a lot of work went into it to make it possible for a wooden floor, thats why we chose the gold underlay. It does creak a bit in places so hopefully this will ease when it all finally settles into place
Ken Phillips, - 18/10/2010 17:25:27


5/5
Very satisfied
Roy Wake, Middlesex - 18/10/2010 16:48:01


4/5
The positive impression from the product I purchased was greatly enhanced by the excellent service, considering the support and flexibility in accommodating the particular circumstances on the day of delivery.
Georgi Petkov, Bucks - 18/10/2010 11:31:18


4/5
Overall very pleased with the product
Michael Parker, Hertfordshire - 18/10/2010 10:18:37


5/5
Really good service, the fact that you supplied samples extremely quickly was great and helped make the decision to buy from you. I also liked the follow up phone call upon order placement to confirm date of delivery. Thanks
Andrew Birtles, Cheshire - 18/10/2010 09:06:05


5/5
Thank you flooring supplies for excellent customer service and the ease of what you made ordering, delivery was super fast with a helpful driver, all in all a very good experience and will recommend to anyone wishing to purchase flooring. Thanks. A.Notani
Ajay Notani, Middlesex - 17/10/2010 22:37:20


4/5
Everything looks great! A bit of a job to put the pieces together, but once fitted it looks very good. One point you should be aware of: some of the planks were damaged on the corners. This wasn't apparent when the packages arrived. We were fortunate to have ordered slightly more than we needed, so were able to work round the damaged pieces. We've still got the full-length pieces that we weren't able to use. If you'd like to collect them, please let us know.
John Mcdonough, North Yorkshire - 17/10/2010 21:21:08


4/5
have not fittef it yet
Jennifer Richards, Gwent - 16/10/2010 20:16:50


5/5
Exceptional service - Thank you.
Ricky Graves, Dorset - 16/10/2010 10:15:45


5/5
Very pleased with the floor and impressed by how friendly the staff were when I spoke to them on the telephone. Definitely recommend the company to friends.
Hannah Mitchell, Carmarthenshire - 14/10/2010 22:19:41


4/5
The quality was better than I have purchased before but could be better. I realise that this is a budget flooring but there was a couple of issues with sizing and with some slight tapers over the length that allowed some slight gaps to appear. Overall though, very good. Service etc. excellent, will use again. Need to do a large floor next year.
John Loveday, West Sussex - 14/10/2010 20:36:10


4/5
No complaints what so ever,and must compliment your Customer Service staff,they are some of the most helpful and courteous people I have come across in ages.
Ann Coombes, Morayshire - 14/10/2010 16:43:31


5/5
Arrived on time and in good condition
George Alldritt, Banbury, Oxon - 14/10/2010 08:03:31


4/5
Inevitably with every DIY installation there are a few scratches. With big orders it would be nice if you included a small scratch repair filler in the appropriate colour -
Richard Cockrem, Surrey - 14/10/2010 07:39:51


5/5
good product easy to lay looks nice
Robin Winter, Kent - 13/10/2010 19:15:55


4/5
I would recommend this company to people great Customer Service
Peggy Albiston, South Yorkshire - 13/10/2010 18:12:57


4/5
Looks stunning, has completely transformed the room, half the price of carpeting and much more hygienic. very satisfied
Gul Baloch, Lancashire - 13/10/2010 10:21:54


4/5
----------------
Andrea Pirisi, London - 13/10/2010 09:26:02


4/5
Yes I would buy from you again. Very good quality product. However. he information attached was basic a more comprehensive guide for fitting and after care would be appreciated .
Marc Husband, Durham - 13/10/2010 07:54:27


4/5
Floor looks fab - thanks!
Kaye Stephenson, Tyne And Wear - 12/10/2010 14:30:58


4/5
I was pleased at the speed of delivery and that the delivery was free.
Debra Mclaughlan, Renfrewshire - 12/10/2010 08:07:48


3/5
.
Antonio Rizzo, Bedfordshire - 12/10/2010 07:50:15


4/5
Delivery proved to be a challenge, but your staff kindly resolved the issue rapidly. Fitting the porduct - the instructions are not brilliiant and there are clearly certain tricks to doing it, which we discovered as we progressed. Finished article is good.
Andrew Ryan, London - 11/10/2010 15:12:21


5/5
Great product,fast delivery. would recomend to people.
William Ball, Leicestershire - 11/10/2010 09:40:09


5/5
great service and product
Amd Carpentry & Building Services, Oxon - 10/10/2010 19:14:36


5/5
Product is fantastic - really good quality and value for money. We did have a problem with delivery, however. We were supposed to receive the delivery in one order but ended up having to wait in for three separate orders as we received the incorrect amount on two occasions. The delivery times were very inflexible and caused problems with making sure that somebody was available to sign each time. We were very disappointed in this respect.
Shaun Castle-Palmer, Northamptonshire - 09/10/2010 12:17:13


5/5
Excellent costomer service
Graham Sargent, - 09/10/2010 10:05:49


5/5
Website information was confusing regarding the adhesive required for the flooring I originally purchased, however the member of staff who called me to explain the situation was excellent and resolved the matter completely.
Joyce Bryant, Surrey - 08/10/2010 22:53:30


5/5
Excellent all round service, the only comment would be to offer trim that closely matches the floor purchased (the one I ordered was to dark). I would definately use you again.
Phil Cousins, Kent - 08/10/2010 22:52:30


4/5
.
Shamsul Siddique, Essex - 08/10/2010 16:32:05


5/5
we are very pleased with quality and value for money of flooring that we purchased from your company, and would certinally buy your flooring products again without any hesitation. the carpenter who fitted the floor commented on what good flooring it is. so yes we are more than happy!! we are still working on room at moment but when finished we would be happy to e-mail you finished room. Mr & Mrs Davies
Jane Davies, Pembrokeshire - 08/10/2010 14:05:23


4/5
I found the flooring good value for money and my installer had no problems with fitting the product. I'm not sure however how the flooring will stand up to heavy wear or whether it will mark or scratch too easily. However it does look very good laid at present.
Laurence Green, Oxfordshire - 08/10/2010 13:26:45


5/5
I am extremely pleased with my white oak laminate. My purchase was excellent value and of a good high quality. I fitted my daughters bedroom floor within 3 hours and the flooring was very easy to lay on my own even though the manufacturers suggest 2 people. I am a very happy chappie and will be visiting Flooring Supplies again.
Peter Day, Dorset - 08/10/2010 08:20:57


3/5
should provide delivery time slot
Lai Wong, - 07/10/2010 13:42:58


5/5
Have not fitted product yet. Would like to add that the delivery service was very good also and the delivery driver very efficient, pleasant & helpful (Can a 'thank you' message be sent to delivery service so that driver gets recognition for his wonderful service?) When rooms finished I will get back to you with pictures (house being renovated so this will happen in next year 2011) thanks David Dace
David Dace, Cornwall - 07/10/2010 07:12:11


4/5
very pleased with the finished job
James Nesbitt, Dorset - 06/10/2010 17:22:09


5/5
EXCELLENT CUSTOMER SERVICE SUPER QUICK DELIVERY AND SALES DEPARTMENT KEPT ME FULLY INFORMED BY TELEPHONE OF PROCESS OF MY ORDER. WOULD NOT HESITATE TO ORDER FROM FLOORING SUPPLIES AGAIN . THANKYOU.
Debbie Long, North Yorkshire - 06/10/2010 10:13:52


4/5
an efficient and quick service which is very welcome. Thanks.
Peter Bygrave, Gloucestershire - 06/10/2010 08:26:31


5/5
Excellent quality wood and looks great in my sun lounge Great customer service. I have not got a photo becuase mu IT skills do not extend that far. thank you for a great delivery service Tony and Pauline
Pauline Mcgrath, Lancashire - 05/10/2010 20:49:09


3/5
I wished I had gone for the better underlay (as it is only 2 mm), otherwise I am very happy with the floor. As I have ordered too much will I be able to return the unponed box? Thank you
Lilly Palmer, Essex - 04/10/2010 11:34:50


5/5
I am very happy with the service provided and the quality of the Natura product. This was probably an over-ambitious first attempt at floor laying in a very large room with some complicated features, but with patience and the right tools I managed to complete is to my satisfaction. I think it only fair to add that for a major project like this it was important to have the correct tools: jig saw with downward cutting blades, cutoff saw, door lifter and a fine saw for cutting mitres in the Scotia. And of course, careful planning before laying the first sections!
Brian Ward, Hertfordshire - 04/10/2010 09:09:15


5/5
After a bit of a system glitch resulting in my order not being picked up (and therefore not delivered in time). a lovely lady told me that they would deliver on a Saturday without having to pay the extra. So was all sorted in the end - my order arrived a day late, so didn't hold things up too much.
Robin Benn, Kent - 03/10/2010 18:01:46


4/5
Overall a very good product well worth buying and fitting. Only negative comment to make is the final finish of the fitting/joining area which could be better, it should be unnecessary to have to clean out and sand down the fitting area where the product joins together
Malcolm Hutton, West Yorkshire - 03/10/2010 13:12:01


4/5
I initially wasted quite a bit of money and boards resulting in more money through a dodgy builder. However I found after having to refit the entire room again how easy the job actually was. Really happy with the flooring, however in hyencyde(sp?) should of probably ordered a slightly thicker underlay or flooring. But happy none the less. BTW pic is of room (not yet finished or furnished).
Ismail Amerat, - 02/10/2010 22:39:11


5/5
I think product is grea and joiner who fitted thought it was the best he fitted
Andrew Howes, Perthshire - 02/10/2010 20:13:53


5/5
very quick easy service exellent solid oak floor and information on your site about damp proofing and underlay invaluble, thanks very much will recommend.
Robert Winter, Mid Glamorgan - 01/10/2010 08:46:38


5/5
Very good quality, prompt efficient service, very pleased with finished result.
Timothy Watson, West Sussex - 01/10/2010 08:08:53


5/5
Very good service
Jill Paskins, London - 01/10/2010 08:08:47


4/5
have not fitted ot yet!
Gilda Davies, Cornwall - 30/09/2010 18:12:28


4/5
We were worried about the delivery driver who had clearly been working for far too long. He was totally exhausted by the time he reached us!
Ernest Roberts, Leicestershire - 30/09/2010 13:28:48


4/5
The product itself is fabulous. Well packaged, easy to fit and looks magnificent. Website is very misleading. It clearly stated for the floor I required "available for next day delivery" of ordered before a certain time. It wasn't. Feedback from customer service was poor - out of the four times I was promised a call back, I only had one. The floor didn't arrive in stock when expected (which I appreciate was probably out of your control) and when it eventually arrived, it had put me behind schedule by about two weeks as it prevented the fitting of skirting boards and decorating etc. All that taken into account, the excellent product just about outweighs the disappointment in your customer service and delay in delivery so i would a) purchase from you again, and b) recommend you to other people. Just change your website so it's clear what is or isn't available for next day delivery.
Rob Basford, Derbyshire - 30/09/2010 09:19:47


3/5
A small part of the skirting board we bought was split but as there was more supplied than we ordered this wasn't an issue. The grain in the Oak is really good so although not fitted yet it will look great.
Andy Palmer, Norfolk - 30/09/2010 08:30:56


5/5
You provided the best price [I checked four other companies], speedy free delivery. The staff I spoke to were very pleasant, well spoken and helpful with a good knowledge of products. We used Quick Step Country Oak. Living in rural Wales, near the watershed of the Cambrian Mountains, the humidity levels in our house are very high. We had wanted to lay a real wood floor but a builder friend advised not to risk wood as it may cause problems in the future, The Quick Step Country Oak looks great, and several people who've seen it thought it was real wood.
Sandra Hartley, Cardiganshire - 30/09/2010 08:12:18


5/5
Excellent service with helpfull and friendly staff
Janette Faiers, Essex - 29/09/2010 21:06:57


4/5
Having over ordered - my chosen installer was very prudent and the wastage was very minimal - it would be useful if a restocking facility were available. This is typically the case with construction materials where unopened pallets, packages, etc. can be restocked at a cost in the region of 30% + carraige. Sadly this is not the case.
Steve Allen, Lincolnshire - 29/09/2010 13:04:50


4/5
It would have been beneficial if it was made more clear that the order may be delivered in two separate consignments (Laminate flooring arrived on one pallet, accessories/tims were delivered seprately allbeit on the same day).
Keith Collyer, East Sussex - 28/09/2010 22:58:09


4/5
Good variety of size makes for much less waste than might be expected.
David Mainwaring, Mid Glamorgan - 28/09/2010 19:55:57


4/5
I was going to do the floor myself, but got a good price from some experts, so let them get on with it. Now I have an unused installation kit and saw - can I send them back??!! finished floor looks and feels very good.
Eric Glenville, West Yorkshire - 28/09/2010 19:41:40


4/5
good quality but easy to scratch
Valentina Culinchin, London - 28/09/2010 15:23:29


5/5
Just thought delivery cost a bit excessive.
W Winder, London - 28/09/2010 12:54:26


5/5
Very efficient ordering by web,sales staff were very helpful regarding delivery arrangements and excellent delivery. Absolutely no complaints.
Michael Glover, Kent - 27/09/2010 14:59:43


5/5
not yet fitted
Brian Currie, Hertfordshire - 27/09/2010 13:59:17


4/5
This is the second purchase from you and i expect to buy again with probably the double amount of both orders(approx 70 sq metres) to complete the downstairs flooring renewal in my house. Plus i have laid a floor for a friend (approx 80 sq metres) which had also been purchased from you. I was disappointed when i placed the order to find that the website special price was not honoured when i telephoned your office even though the enquiry was well within the current month of the promotion. Additionally the 2 cans of adhesive were severly dented from being bashed around the delivery van whilst in transit they were not holed which is why i took delivery plus i had a deadline to make. Otherwise the product and service were as above.
Kenneth Morgan, Staffordshire - 27/09/2010 12:35:55


5/5
Room looks stunning!
Maureen Daniel, Oxfordshire - 27/09/2010 10:38:20


4/5
As you can see we were very pleased with the service we received from your sales and delivery staff. Most of the wood in the consignment was excellent quality for the money - just some pieces not suitable for use but we had plenty to finish the job. In fact, enough over to floor another small room in the house! All in all, extremely pleased with the whole experience of dealing with your firm. Rosemary Mullaney PS you might want to check the spelling of "finished" in your survey - sorry, ex teacher!
Rosemary Mullaney, Merseyside - 27/09/2010 09:19:56


4/5
Overall happy with the product and customer service, won't be fitting the floor for a few months so no photo attached,
John Jackson, Essex - 27/09/2010 08:31:27


4/5
Yes we would buy a real wooden floor or similar product from you again
David Matheson, London - 26/09/2010 19:53:54


3/5
Do not need to comment.
Deeping Flooring, Peterborough - 23/09/2010 16:27:21


4/5
the only thing l can even begin to complain about is the fact that when the delievery guy come he made it very clear that he wasn't allowed to bring the flooring(28packs) up to me as l live on the 3rd floor for health and safety reasons, which was a let down cause l ended up having to run up and down with my 2 children bringing them up. 1 of my kids has health problems but we had no choice. l have recommended this site 2 most of my friends and 1 is in the process of purchasing from you.
Catherine Magala, London - 23/09/2010 13:54:29


5/5
Our fitter was happy with the quality and laid the floor quickly and easily. It looks very nice indeed and fits the rest of the furnishings and fittings very well. I could do with some advice about how to treat a scratch caused when we replaced a dresser. Also, the recommended product if we were to add another layer of lacquer to make it slightly stronger?
Mary Meigh, Gloucestershire - 22/09/2010 16:59:37


4/5
EVERYTHING WENT WELL FROM START TO FINISH,THANKYOU.
Craig Sheach, Fife - 22/09/2010 14:28:39


5/5
Great service supplying quality product on time and with minmum fuss.
Andrew Carpenter, London - 22/09/2010 12:40:31


4/5
Ordered delivered when stated. Quality of product excellent with very little wastage. Customer service friendly and efficient.
Alan Perry, Cheshire - 22/09/2010 10:57:52


4/5
Prices were higher than a previous order
Peter Mallord, Beds - 22/09/2010 08:35:00


4/5
We went to your store before purchasing and had great service from your sales person. The Flooring is excellent and has laid well, the instructions are slightly vague ( we had problems joining the boards end to end but worked it out in the end. The only disappointment was the wood coming at just before 6pm when had expected it much earlier ( having stayed in all day )
John Corbett, Cambridgeshire - 22/09/2010 08:02:44


4/5
I was very happy with the productand the initial service. However I am very disappointed with your returns policy. I have been told that you do not accept part order returns. This is very fustrating because the packs are un opened and I would have been willing to drive to your location to return them as I have 2 packs and they are worth almost £60 each. Because this is only 2m I am unable to use this and you would be able to sell these on. I had to order these in the first place allow for cuts and did not want to pay delivery for more packs and get the floor fitter back in because I underordered. I have delt with Flooring direct previously and they accepted part orders. For this reason next time im looking to floor my dinning room I will be going through them.
David Needham, Oxfordshire - 22/09/2010 07:21:15


3/5
i am very pleased with the end result although we did not use the free underlay,my thoughts would be to offer a more expensive underlay at a reduced price.overall the flooring is lovely.
Nora Hurley, Hertfordshire - 22/09/2010 06:57:57


4/5
when i phoned to query something before I bought the guy on the phone was very helpful and informative
Marina Collins, Fife - 21/09/2010 21:06:13


5/5
great value flooring and very good customer service.
Claire Paul, Avon - 21/09/2010 19:58:17


3/5
Yes I thought the wood was very nice - the person who laid it for me did order too much - so I am stuck with two packages over - it's a pity I can't get a refund?
Mary Allen, Surrey - 21/09/2010 13:05:09


5/5
Not fitted yet as we are still waiting for the extension to be fitted
Brian Crane, Hampshire - 21/09/2010 08:59:36


5/5
Good service, great value
Bruno Amendola, - 21/09/2010 07:56:58


4/5
Invoicing delivery could be automated a little better otherwise a great all round experience.
Property 1St Ltd, London - 20/09/2010 22:38:00


5/5
Great service, all materials delivered in A1 condition and on time. Driver even helped get the flooring in the house.
Michael Hodgkinson, Bedfordshire - 20/09/2010 20:17:22


5/5
I am really impressed how flooringsupplies handled my online order.So quick and so easy. Delivered right to my door no hassle.The product received was Top Notch.I would certainly recommend your services to others.A big THANK YOU. JAMES COCKBAIN CUMBRIA
Mr J Cockbain, Cumbria - 20/09/2010 15:16:32


5/5
GREAT FLOOR LOVE IT.
Paul Clare, Ceredigion - 20/09/2010 08:45:54


5/5
Sorry I cannot answer the last question. The flooring has not yet been fitted. I can honestly say "The product and service have been excellent". I have viewed your website several times now and after shopping around I came back to flooringsupplies and glad I did so. I can say the goods I received were exactly what the advert states and there were no hidden cost neither. I would like to comment on the delivery service as "Excellent" How many delivery drivers call to give you an estimated timescale of delivery? (very few or not at all) this was an added bonus. I will be a returning customer and recommend flooringsupplies to others. Thank you P Wells
Pamela Wells, Lanarkshire - 19/09/2010 20:11:03


4/5
Very pleased with the way the flooring panels locked together. It was a hall floor with a lot of door openings, and I think that made it take much longer than a simple room would take. We decided to remove the skirting boards and undercut the door frames, which looks good, but took a lot of work to refurbish and replace the skirting boards
John Mccrea, North Yorkshire - 19/09/2010 19:39:22


5/5
Very pleased with the end result. Very easy to fit and looks superb. This is the second time I have used flooring supplies and would highly recommend them to anyone. Will definitely be using them again to purchase the floor for my living room. Many thanks. MC Needham
Chris Needham, Buckinghamshire - 19/09/2010 19:21:39


5/5
Good service and friendly advice
Darrell Miles, West Yorkshire - 19/09/2010 18:42:45


4/5
STILL IN THE PROCESS OF HAVING THE FLOOR LAID BUT IT LOOKS GOOD. HOPE THE LACQUER HOLDS UP
David Coates, Oxfordshire - 19/09/2010 16:21:49


5/5
As there was little waste I had a whole unopened pack left over. It would have been nice to be able to return it for refund. I don't have a photo but if you would consider this request would be happy to take one and submit it to you for your promotion....?
Susan Shand, Norfolk - 19/09/2010 16:21:39


5/5
Good service and good product fitted when we needed it.
Robin Smith, London - 19/09/2010 15:51:01


5/5
Couple of damaged boxes, 3/4 damaged pieces otherwise fine
Michael Porter, Kingston Upon-Hull - 19/09/2010 09:25:23


4/5
Helpful, reliable and honest company. Will buy from again in the future.
Kam Lagan, Kent - 19/09/2010 01:50:41


5/5
Really pleased with the finished product, had a little problem with the delivery, but it was ammended quickly and was kept informed, by driver and head office. Have done 1 bedroom, hall lounge and dining room all in the same wood, and it all looks great, everyone who comes in comments at how great it looks. Very easy to keep clean too!
Linzi Alder, Hertfordshire - 18/09/2010 22:44:58


4/5
Delivery arrangements didn't happen and we had to rearrange, after driver came at the wrong time, when we were out.
Stephen Taylor-Davies, Gloucestershire - 18/09/2010 12:36:07


4/5
Efficient delivery and the product was staraightforward to lay. A good result.
Sarah Towey, Berkshire - 18/09/2010 07:22:57


4/5
only problem was short of 5 boxes on delivery, had to wait for these to be delivered another day
David Martin, Buckinghamshire - 17/09/2010 19:25:18


4/5
Finished hall looks first class
Kathleen Palmer, Lincs - 17/09/2010 14:08:38


3/5
looked good
Catherine O'rourke, Powys - 17/09/2010 12:12:46


3/5
exelent value for money would buy again
Kenneth Slack, - 17/09/2010 08:24:49


4/5
Floor was ok to install but trim for one door was not kahrs and it notices slightly but guess cos I know.
Alistair Whybrow, - 16/09/2010 22:50:18


4/5
Fast, efficient and excellent service
Jonathan Golding, Crawley, West Sussex - 16/09/2010 19:44:11


4/5
Easy to use web-site....very helpfull customer service checking details over the phone before sending....dissapointed that my first choice was unavailable.......some damage to some of the boards in some of the packs, mainly corners or the click bit, but managed to use as 'end bits'
Katie Dakin, Gwynedd County - 16/09/2010 18:47:50


4/5
Beautiful product, very fast efficient service, very helpful staff. Our fitter said it didn't fit together as easily as some other types of similar flooring also purchased from you but the finished product look is lovely
Lynne Walsh, London - 16/09/2010 14:52:17


4/5
Love the floor . I will be back in the spring for more as I now want to modify two more rooms.
Whycke-Andre Spence, London - 16/09/2010 12:39:10


4/5
The floor was easy to lay and looks fantastic, really makes the room.
Clair Thomas, Northants - 16/09/2010 10:27:41


4/5
I am a retired Electrician living in Bristol. Your website appeared professional and following the receipt of the one sample that was sent very promptly led to the purchase (150mm Rustic, brushed, oiled and bevelled oak). I then made contact via the telephone querying if the moisture content of the flooring would support furniture joinery. The lady I spoke with was very helpful and returned a positive response. The flooring and adhesive arrived on the agreed date and time slot. I followed the acclimatisation and installation procedures and despite never having installed a real wood floor it has been a resounding success. The additional wastage that I allowed with the purchase enabled me to construct a audio/video cabinet which obviously blends well the flooring.
John Hall, Bristol - 16/09/2010 09:59:39


5/5
i was very please with the service and product as a whole...
Stephanie Edward, London - 16/09/2010 09:31:24


4/5
very pleased with the finished floor, looks very smart. some boards needed a little attention to get a perfect fit but overall easy to lay.
Simon Laughton, Merseyside - 16/09/2010 09:27:10


4/5
Value for money. Excellent service
Fiona Thomson, West Lothian - 15/09/2010 21:48:55


4/5
Very good service and deliver Thanks very much
Peter Fairhead, Suffolk - 15/09/2010 21:39:33


5/5
great service, helpful and polite at all times, this is a company i would certainly use again
Gary Dean, Worcs - 15/09/2010 21:12:25


4/5
yes definately would buy from flooring supplies. the service, knowledge and help was second to none..specially by Daniel Thanks
Nashir Sunderji, Essex - 15/09/2010 20:45:44


5/5
...
Bok Services Ltd, - 15/09/2010 19:52:51


5/5
Excellent service, very quick handling and delivery. Couldn't ask for a better supplier and would have no hesitation using you myself again or recommending you to other potential buyers.
John Price, Hampshire - 15/09/2010 18:24:30


4/5
Very quick and easy to fit with clic-loc system even though first floor I've done and good looking finish
Thomas Lyons, Lancashire - 15/09/2010 18:10:08


4/5
The customer services team updated me promptly that there would be a delay with my order and arranged a faster deliver to accommodate me which we were very impressed with
Lucy Nightingall, Dorset - 15/09/2010 17:02:19


3/5
very happy with service
John White, Dorset - 15/09/2010 16:35:58


4/5
fast polite efficient service very happy with flooring
Mrs J Anderson, Argyll - 15/09/2010 13:51:35


4/5
Was quite surprised how easy the floor "marked". I already have more or less the same flooring in my kitchen and back hall area, although it is 14mm thick and has a smoother surface and was more expensive. If I had realised how easy the floor was to "dent", I would have picked a laminate flooring. However, notwithstanding the above, my living/dining room looks amazing.
Anne Calderhead, Lanarkshire - 15/09/2010 12:45:44


4/5
Excellent product, Fab delivery and extremely helpful delivery man - Highly recommended
Trevor Genn, Devon - 15/09/2010 12:07:25


4/5
Excellent product and delivery at a competitive price.
Paul Gordon, Durham - 15/09/2010 12:07:13


4/5
No further comments
Anthony Bowen, Wolverhampton - 15/09/2010 11:51:43


4/5
Fitted product looks good.
Howard Fisher, Surrey - 15/09/2010 09:34:31


5/5
Excellent service all round. We got a high quality product at a very good price, which was delivered within 24 hours of placing the order. We couldn't have asked for more, but we got more when they rang us after the order (for £98 worth of trim) had been placed, and they told us that if we ordered the same amount of trim but in different lengths it would only cost us £71. 10/10 for honesty and customer service. Dr L H Jaffey
Dr Lawrence Jaffey, Merseyside - 15/09/2010 09:31:38


4/5
Fast delivery - on time. Laminate in perfect condition upon delivery
Thierry Chaussalet, Hertfordshire - 15/09/2010 09:26:15


5/5
Only disappointment was that having two packs left over, you would not take them back and give a refund.
Claire Brown, Derbyshire - 15/09/2010 08:53:35


4/5
Excellent product and service
Aidan Bass, - 15/09/2010 08:08:50


5/5
Well pleased
Nick Anscombe, Hants. - 15/09/2010 06:37:19


4/5
Excellent product and delivered when promised but extremely disappointed with the price of the glue I purchased from you at £8.50 when the same glue in Screwfix was £2.19. Shame to spoilt yourselves over this item. Regards Allan
Allan Milburn, Lancashire - 14/09/2010 23:50:15


4/5
Pleased with your product but would like to have less left over. Have you thought of making your standard pack sizes 1 sq.m, 2 sq.m and 4 sq, m. with this nobody would ever be left with more than 1 sq. m left over. In my case I was left with nearly 2 sq. m left over and before I bought this was nearly a deal breaker. Regards, Bob Herriot
Robert Herriot, Merseyside - 14/09/2010 23:31:56


4/5
It was the first time i have used Natura click system engineered flooring and i was very pleased with the results. The accuracy of the boards was great, making it very easy to lay and it looked fantastic.
David Fisher, Peterborough - 14/09/2010 23:02:37


4/5
It was fortunate that I had some spare flooring from a previous pack otherwise the calculation provided on the site would have left me short of flooring. It might be useful to sell half packs.
Rosemary Leverton, Oxfordshire - 14/09/2010 22:55:07


4/5
Really pleased with all aspects from ordering over the phone to seeing the end product.
Michael Doran, - 14/09/2010 22:08:39


5/5
very good service will use you again
Ernest Wright, Hertfordshire - 14/09/2010 22:04:19


4/5
Excellent customer service - very helpful!
Pamela Broomfield, County Antrim - 14/09/2010 21:54:12


3/5
n/a
Damon Sanders, Lancashire - 14/09/2010 21:53:21


5/5
A reasonable priced quality product
Ian Smith, Greater Manchester - 14/09/2010 21:31:07


4/5
Really pleased with the flooring. Would not advise DIY for big jobs, especially getting around door frames. I helped the fitter who made it look easy and achieved a wonderful finish.
Alan Gray, Herts - 14/09/2010 21:22:00


5/5
very satisfiedn with service and quality of product
Anthony Ellis, Kent - 14/09/2010 21:18:35


5/5
I have recommended my friends to maek their purchases with yourselves, you should be hearing fromthem soon. Excellent customer care and extremely helpful, Michael Barnes. Thank you very much. I havent got a photo right now but as soon as I have I will email to you.
Deborah Garcia, Crawley - 14/09/2010 21:17:39


5/5
no hassle ordering and delivered on the day requested
Darren Morris, Greater Manchester - 14/09/2010 21:15:07


3/5
looks beautiful and full of character. Ash seems to be hardwearing but we have yet to see how easily it scratches
Susan Walwyn, West Yorkshire - 14/09/2010 20:31:34


5/5
Good communication, fast delivery, easy to fit. fitted myself. looks brilliant. always having people commenting on floor and how expensive it looks. really happy
Susan Evans, Mid Glamorgan - 14/09/2010 20:31:05


5/5
The only problem we had was the delivery didn't happen when we had arranged it and this was due to an error within your office. However once this was sorted out there were no further problems.
Ken Moore, Oxfordshire - 14/09/2010 20:20:58


4/5
Just terrific. Simple, hassle-free transaction. Flooringsupplies.co.uk weren't the cheapest - but not by much. And by the time you'd actually tried to contact the cheapest and get some sensible answers, you knew why. They delivered a full, undamaged order, when they said they would, and the driver went a little outside the bounds of his duty and helped us unload into our drive (... it says 'kerbside delivery only' - I guess this will vary by driver etc). All in all, super super super, will buy from them again.
Clive Harris, Hampshire - 14/09/2010 20:16:03


4/5
Very nice
Ben Willis, Norfolk - 14/09/2010 20:10:57


4/5
My only comment is that I have 1.5 packs left over! I know you allow for wastage in your estimates but I could have saved around £100!
Gillian Mcdonald, Midlothian - 14/09/2010 20:00:34


4/5
A massive thank you to the delivery men who carried the flooring into our house. I was at work and my wife was heavily pregnant, so it was very much appreciated.
Mat Fudge, Avon - 14/09/2010 19:50:31


5/5
The floor is brilliant value for money,it looks fabulous and everyone who has seen it has been impressed. Thanks is due in no small part to our carpenter,Robbie Plane,who did a fantastic job in fitting it. He is obviously a real craftsman who takes a pride in his work. We would happily recommend him if anyone in the Old Catton area is looking for a carpenter. Would definitely purchase from you again,in fact it was Robbie who pointed us in your direction!
Sarah Wicks, Norfolk - 14/09/2010 19:23:02


4/5
Hi i have used the the company before i think it is good see you soon thanks Tony tsmfloors
Tony Merrion, Cambs - 14/09/2010 19:21:15


5/5
YES
Kevin Morris, Gloucestershire - 14/09/2010 19:09:55


5/5
Excellent customer service and everything arrived on time as promised.
Lynsey Hind, Anglesey - 14/09/2010 19:07:05


4/5
Very happy with the service and the time that the flooring was delivered, where I didn't have to stay in allday.
Rob Pearson, West Yorkshire - 14/09/2010 19:06:16


4/5
Extremely nice product. Reasonably easy to fit, although getting the 'short' ends together proved a little problematic (until I got the hang of it - just as I was finishing of course). Overall, I'm extremely pleased with the product (although a couple of the boards were slightly damaged) and am more than pleased with the level of service received from Flooringsupplies.co.uk. I would most definately buy from them again with absolutely no hesitation.
Ian Mcleod, Kent - 14/09/2010 18:54:44


5/5
The order was completed without a hitch and in brisk time too.
Kay Styles, Gloucestershire - 14/09/2010 18:44:03


5/5
Excellent quality product, just a shame we could not return a unopened pack
Mark Rutter, Shropshire - 14/09/2010 18:37:13


5/5
Excellent product & service
Colin Day, Cambridgeshire - 14/09/2010 18:33:01


4/5
Very pleased with the product and your service. A bit dissappointed that I didn't know prior to delivery that it was to the pavement only, it is lucky I have a drive that I asked the driver to leave it on until my son moved it when he came home from work.
Andrea Booth, London - 14/09/2010 18:29:25


4/5
Pleased with the flooring.Delivery was prompt.I would certainly buy from you again.
Angela Carrington, North Devon - 14/09/2010 18:27:59


5/5
good value for money. excellent service rom the company. would definately purchase from you again.
Amanda Baker, Essex - 14/09/2010 18:17:27


4/5
I was very pleased with the customer interaction with your sales team. They were very cordial & helpful. THANK YOU. P.S.: I do not have a picture of the finished room but, would gladly, furnish it a later date, if requested.
Leslie Gonsalves, Surrey - 14/09/2010 18:02:38


5/5
VERY GOOD FLOORING AND EASY TO LAY THANKYOU SO MUCH MIKE SCALES
Michael Scales, Kent - 14/09/2010 18:01:30


5/5
brilliant flooring and easy to lay
Margaret Coyne, Stowmarket - 14/09/2010 17:58:48


4/5
Stock level needs to be kept more up-to-date on web site.
Keith Lines, Lincolnshire - 14/09/2010 17:36:30


4/5
Its a long time since we have had such good all round service.We were very nervous of ordering on line,being computer novices us oldies can find it all a little daunting!But it was very simple to do and any queries we had were dealt with politely and rapidly. Also must commend the delivery guy who was so nice,a credit to your company.
Doreen Mulrooney, West Sussex - 14/09/2010 17:35:25


3/5
Good value for money. There was a slight problem with the delivery but it was sorted.
William Taylor, Berkshire - 14/09/2010 17:25:15


4/5
Floor look superb
Ben Knights, - 14/09/2010 17:22:15


5/5
Excellent, Top stars all round. I have recommended you to my family and friends who will be ordering soon. The quality is excellent and the value was even better. By far the best price we could find. I ordered over the phone instead of the net, the sales team where excellent and answered all my questions. Thanks again. Andy Blackburn, lancs
Andrew Logan, Lancs - 14/09/2010 17:21:03


5/5
very pleased with quality of product and quick reliable delivery of goods.
Alice Moore, Norfolk - 14/09/2010 17:06:27


5/5
Far superior to the Kilkenny one, and cheaper.
Andrew Page Oak, Oxfordshire - 14/09/2010 17:04:04


5/5
The only issue I have is the floor pictured on your website chowed more Knots these aren't in the floor supplied over all the floor is of a very high quality and I'm very happy. The staff dealing with the order were very helpful. I had ordered a bottle of cleaning solution with the order which has been missed off and due to the cost of delivery will not be ordering again
Gary Robinson, Hampshire - 14/09/2010 16:58:09


5/5
next job is the hallway and we will be back for more
Ken Pattison, Tyne & Wear - 14/09/2010 16:55:12


4/5
Excellent flooring, however has already suffered a dent as result of my two year old dropping his wooden train on the floor.
Anna Beaken, Dorset - 14/09/2010 16:44:32


5/5
I had trouble getting a tight fit between the ends of the boards. Only towards the end of the installation did I discover that tapping them to fit while all the boards in the row were still raised at about 20 degrees meant a gentle tap was all that was required. Other than that, things went well. The precision of the manufacture was excellent.
Robert Haworth, Devon - 14/09/2010 16:42:25


4/5
once ordered delivery was quick and prompt. very happy
Jeremy Rideout, Gwent - 14/09/2010 16:42:16


5/5
The floor is of a far higher quality than any other I came across in it's price range. Now that it has been fitted it looks expensive and could easily be mistaken for real wood. It is easy to clean and pretty scratch resistant.
Margaret Carroll, Hampshire - 14/09/2010 16:38:43


4/5
Great job
Jefferson Clark, Avon - 14/09/2010 16:36:37


5/5
fitted better than most laminated click system quality of wood good no knots that fall out etc.
Andrew Stark, London - 14/09/2010 16:33:02


4/5
When fitting the floor I found that using cadle wax on the end of end of each board helped them go together easier.
Jeffrey Cupples, Lincolnshire - 14/09/2010 16:30:24


4/5
Very good efficient service and delivery. One of the packs was of poor quality wrt tthe oak - very full of knots, woodworm holes etc (all had been filled with filler but looked very poor compared to rest of packs) but fortunately had over ordered so was able to avoid using (but at a cost!). Accept its a natural product but would have been unhappy if had to incorportae into floor. But with service received etc, and value for money would use you again.
Andy Kerr, Leicestershire - 14/09/2010 16:28:03


4/5
I ordered a length of threshold after ordering the floor. I found the delivery charge of £20 for a single piece of wood, excesive. Specially after placing a fairly large order.
Jo Naiman, Bucks - 14/09/2010 16:24:52


4/5
What I liked the most is your quick delivery. Overall I am very pleased with the order.
Roman Alexsev, London - 14/09/2010 16:11:58


5/5
Very friendly and efficient service. All engineered wood delivered in perfect condition without any damage to the wood or the packaging.
Steven Bishop, Cambridgeshire - 14/09/2010 16:09:51


4/5
Very happy with the product and process. Very good that you let us know about the delay from our original order of 90mm wood and let us swap to the 130mm. My only criticism would be that the refund (of the first order) took a bit too long to be done.
Stephen Archer, West Mids - 14/09/2010 16:01:38


5/5
floor looks fantactic, very pleased!
Sara Mckenzie, Wiltshire - 14/09/2010 15:57:26


4/5
very competetively priced and quickly dispatched.
Rebecca Lock, Shropshire - 14/09/2010 15:56:37


4/5
Good all round, very pleased!
Veronica Hendrikz, London - 14/09/2010 15:53:41


4/5
I purchased flooring laminates for three different rooms and used your website calculator for the number of packs based on the room sizes. Despite this I was short of a 4 laminate tiles in 1 room; I had a 1.5 laminate packs in excess of requirements in room 2 and only just enough laminate packs for room 3.
Colin Bunting, Suffolk - 14/09/2010 15:52:32


4/5
The product is very easy to fit. We chose the same material from youas fitted three years ago. The recently supplied product is an exact match. We love the finished floor.
David Hughes, Lancashire - 14/09/2010 15:41:51


5/5
Great service, many thanks
Emanuela Mariani, London - 14/09/2010 15:40:54


5/5
One thing I could only complain about is I needed one more tin of clue l16 and I had to pay nearly The same price as the clue to have it delivered . Regards
Stewart Findlay, Wiltshire - 14/09/2010 15:40:19


5/5
Excellent website, affordable and good choice. Provides excellent instructions on how to fit the product. No need for pricey fitters! Will use again to buy vinyl flooring for kitchen! Product in excellent condition and the delivery driver even brought them in to the house as my wife is pregnant! Thanks again
Christopher Wright, Kent - 14/09/2010 15:40:13


3/5
It looked very good down and my estate agent says it is a selling feature of the apartment.
Michael Colman, - 14/09/2010 15:39:19


5/5
Excellent service and excellent product.
Alan Brown, Cambridgeshire - 14/09/2010 15:37:38


5/5
Constant contact throughout ordering/delivery, excellent customer service. Really pleased with flooring, installed easily and looks fantastic. Would recommend and order from Flooring Supplies in the future.
Tina Feakins, Essex - 14/09/2010 15:37:24


5/5
Hi, my name is James weatherall (James weatherall plastering rendering and tiling). I was pleased with price and very pleased with overall finish, esspecially once my oak skirtings were fitted and will definately be purchasing more of you oak products in the near future. Il send some pics of finished room once fully furnished. Thanks again James
James Weatherall, Dumfriesshire - 14/09/2010 15:35:25


4/5
Very happy with the floor
Catherine Miles, Inverness-Shire - 14/09/2010 15:33:38


5/5
Fantastic service and goods arrived on time as promised.
Julie Mcallister, West Lothian - 14/09/2010 15:33:33


5/5
Flooring looks stunning, dont know about fitting but my builder didnt complain. Very contemporary edgy looking.
Reka Szalai, Hertfordshire - 14/09/2010 15:32:52


4/5
Good service throughout
Gareth Davies, Shropshire - 14/09/2010 15:32:23


5/5
Fantastic flooring, my neighbour loved it so much will order the same for herself))
Janos Dobsi, Hertfordshire - 14/09/2010 15:31:44


3/5
Very good service
Arleen Clein, - 14/09/2010 15:30:37


5/5
great product i am going to buy from you again in a future!
Izabela Semmerling, Cambridgeshire - 14/09/2010 15:30:29


4/5
The staff on the phone were very accomodating and the wood looks very nice. The only concern I had is that it is not clear what premium delivery includes. I paid for this under the impression that the driver would spend half an hour bringing the wood into my flat. If after half an hour the delivery wasn't finished the rest would be curbside. On the day, the driver did bring the wood into my flat, but he told me that they weren't contractually obligated to bring the wood up stairs. Instead premium delivery only covered delivering within a two hour window.
Shireen Inniss, Surrey - 14/09/2010 15:30:01


4/5
Very good service and sending out the samples free of charge made the purchase so much easier. Floor fitted together seamlessly and looks fantastic. I will be shopping here again next year when we floor our hallway.
Stephen Rowe, Lancashire - 14/09/2010 15:29:53


5/5
Very good. Fast delivery. Would recommend to others.
Stephen Cadwallader, Truro - 14/09/2010 15:28:22


3/5
The laminate was not cheap but very good quality and it looks like real wood.
Flavia Prina, London - 14/09/2010 15:27:07


4/5
Excellent service, extremely fast delivery. Pleased with the flooring.
Andrew Mcmahon, Lancashire - 14/09/2010 15:26:35


4/5
thanks
George Borkowska, Surrey - 14/09/2010 15:24:53

 

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