The Retail OMBUDSMAN

We've recently joined forces with the Retail Ombudsman, an independent, not-for-profit, impartial organisation which resolves disputes between retailers and consumers.

Put simply, the Retail Ombudsman is there to oversee any complaints made by customers against a company. They cover a wide range of industries and are authorised by the Government as well as the Chartered Trading Standards Institute.

The Service is free and easy to use, and full information on the process can be found on their website, here. The Retail Ombudsman is completely independent and impartial; their job is not to take sides, but to inform both parties of their legal rights and responsibilities so that the situation can be cleared up quickly and easily.

We think this move demonstrates our ongoing commitment to unbeatable customer services. It’s important to us that our customers receive the highest standards of service within a fair and ethical framework, and the Retail Ombudsman is here to make sure we stick to our promises.

If you would like to research your own resolution body to help with a complaint you can visit the Online Dispute Resolution website. A site set up by the EU to help unsatisfied customers.


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