I have just received my flooring and it’s damaged

Poor handling is more often the case of damage to your flooring. This damage, depending on the severity, in most cases may not delay or affect your installation. The reason for this is that when you install your flooring you have to cut some of the flooring boards to fit into your desired space. The boards that you can choose for these cuts could be the boards with the impact damage on them. Therefore the waste from these cuts can be where the damage is located. To explain better please see image below.

When inspecting your floor it may also be important to check whether or not the surface is damaged. If you receive a product with just joint system damage – the good news is your flooring is 100% fine. The joint systems we promote (both laminate and engineered flooring) can work to 100% efficiency with more than 40%/50% of the jointing system missing. Therefore, just clean the joint as best you can and you are fine to install the floor and expect the flooring to remain structurally sound for many years to come.

Whilst we understand that it’s not ideal to ask you to use products that are damaged as we want to provide 100% undamaged products, sometimes it’s unavoidable.

There are very good reasons to consider using these damaged boards as part of the waste factor. The most important being the environmental factor. Wasting timber goes against our environmental policies as we pride ourselves on the supporting well managed forests that do not waste precious materials. Most factories we align ourselves with operate under a 100% recyclable policy.