troubleshooting your floor

Troubleshooting your floor

When purchasing a beautiful new floor, one of your worst nightmares is to receive the product and find out that it doesn't do what you expected it to do! We hope the information below will help you to determine if the concerns with your floor are normal.

• Brand new wooden flooring (solid or engineered) floor has dents and marks in it
• Brand new wooden flooring (solid or engineered) is scratching
• Floor has gaps in it
• Floor is lifting
• Floor is warping after installation
• Flooring is warped / bowed before installation
• I have just received my flooring and it’s damaged
• Floor is making noises or sounds squeaky when I walk on it
• Wooden floor doesn't match from one board or box to another
• Can a laminate floor scratch?