Advice Centre

Answers to your questions & tips for the finding the right floor for you

Terms and conditions

Payment Information

FlooringSupplies.co.uk accepts payment by many different means which include by credit card, debit card, cheque or by bank transfer. We will not accept liability for any charges made by banks for bank transfer services.

When you place an order with FlooringSupplies.co.uk, you are making an offer to buy goods. We will send you an email to confirm that we have received your order. We will then check the price and availability of the goods. If we accept your order, we will email you again to confirm that a contract has been made between us. In the unlikely event that the goods are no longer available, or that we have made a pricing, or description mistake, we will advise you of this and there will be no contract between us. We will not take payment from you until we have accepted your order. Once payment has been received your order will be processed.

Offers and Promotions

We may from time to time offer promotions on some of our products or product ranges. All promotions and offers are, unless otherwise stated, strictly one per household and are subject to stock availability. We reserve the right to change the details of a promotion or withdraw a promotion at our discretion.

Delivery Services and Charges (all prices below include exclude VAT)

Standard delivery is provided free of charge on all orders over £ 175 146 on the day of your choice. Delivery for orders under this threshold will be charged at £ 24 20.

All charges if applicable will be advised beforehand within your basket. Additional delivery services are available at additional costs, which are detailed below;

Our Saturday delivery service is charged at an extra £ 30 25

Our AM (8am - 1pm) delivery is charged at an extra £ 24 20

Our PM (1pm - 6pm) delivery is charged at an extra £ 24 20

NB. Restrictions may apply to some of the service above dependent on your selected products.

Delivery Considerations

Deliveries are made on your requested day approximately between the hours of 8am to 6pm. Unfortunately requests for an E.T.A (Estimated Time of Delivery) are at the courier’s discretion. Where possible we will advise you at the time of order of approximate delivery lead-times, exceptions may apply.

All delivery services could be made on a lorry or a van so it is assumed that the delivery address will be accessible. If there is likely to be a problem please inform us at the time of order to discuss alternative delivery options.

If your order arrives as arranged but we are unable to deliver because you are not home, or there is inadequate help available, or the goods are refused you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed deliveries is a £ 85.00 70.84 minimum or £ 0.70 0.59 per kg, whichever the greater.

It is important to check the packaging for any visual damage to the goods and sign for your order on arrival. If you are unfortunate enough to receive damaged goods or there are missing items, please make sure it is noted on the courier’s paperwork. We also strongly suggest that you contact us directly as soon as possible to make sure we are aware of the problem.

We cannot be responsible for any consequential losses, therefore we advise against booking installers until goods have been received and checked.

Standard delivery is made to the kerb side due to insurance guidelines so please arrange for adequate help to carry goods into your property.

Returns and cancellations

We are sure you will be pleased with your purchase from us, we pride ourselves in supplying top quality goods at great value. However, sometimes things don't go to plan and we understand that people change their minds.

If necessary, you can cancel your full order with us at any time up to 14 days after the day of delivery for a full refund of your products. We are also happy to accept back any flooring or accessories you have left over after completing your installation for a small 25% restocking fee (restrictions may apply). To do this, please contact us and we will be happy to refund or exchange your goods. If you wish to return any goods they must be complete, unused, and in "as new" condition.

If you wish to return any goods you must ensure that they are packaged adequately to protect against damage. If you have opened any boxes to examine the product we recommend that you take care with the packaging and try not to damage it as it is specifically designed for the product. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge accordingly.

If you wish to cancel your order within the 14 day period you must return the goods to us at your own expense. All returns must be accompanied by a valid returns authorisation number which can be obtained from our office. Please download and complete this form to request a returns authorisation number. You will need to return the goods back to us via your chosen courier and must be returned to:

Goods In:
F.A.O. Warehouse Manager,
FlooringSupplies.co.uk
Wyatt Way,
Thetford
IP24 1HB

Please note - the above returns rules do not apply to bespoke products, those products made to your specifications or any product that is cut from a roll to your required measurements.

Manufacturing fault claims

We hope your flooring is as expected and without fault. Regrettably, on very few occasions this may not be the case and we would like to apologise beforehand.

To avoid unnecessary delays and inconvenience to you it is important to check each board before installation to make sure you have the right product and to check it is without fault or damage. If you are unfortunate enough to notice a fault before installation, please contact us as soon as possible. We will deal with the matter as soon as possible and in accordance with your legal rights.

If, after installation, you are unfortunate enough for the product to develop a fault arising from the manufacturing process please complete our customer service form to enable us to act without delay and arrange an onsite inspection. This form is available upon request.

Other information

Before you place an order it is important that you check the manufacturer’s specification details for suitability of their intended purpose. If you are unsure about the suitability of the goods then please ask us.

FlooringSupplies.co.uk cannot guarantee the colour/pattern matching from a computer monitor. Therefore, it is recommended you view the product in person, either in a local shop or via a sample which are available through our site.

Opening times for FlooringSupplies.co.uk are: 8.00 am to 5.00 pm Monday to Friday & Saturday from 9.30am – 1.30pm

Address details are as follows:

FlooringSupplies.co.uk
Wyatt Way,
Thetford
IP24 1HB

Tel 0871 250 1066
Fax 01842 221979

Fitting Service

FlooringSupplies.co.uk act as an agent for independent self employed floor covering installers and can arrange for your order to be fitted where applicable. The fitting work will be carried out under a separate contract between you and the fitter(s) and the fitter(s) will take full responsibility for the quality of their work and service. However, all our registered fitters have to act in a professional and respectful manner at all times and we demand all services to be of the highest standards.

We want to make sure your installation goes as smoothly as possible, and to facilitate this, please ensure that all rooms are cleared of furniture and old floor coverings, that the sub floor has been fully prepared, and the removal of any wires and cables etc. Please remember, the fitter cannot be responsible for disposal of the old flooring. If the installation cannot proceed on the day scheduled through no fault of ours or the fitters’, then you may be responsible for any losses incurred by the fitter.

Every reasonable precaution will be taken to protect property in which the fitter will be working. The fitter will endeavor to leave the property clean and tidy and all reasonable care will be taken to prevent damage to internal fittings and decorations, please make sure the location is suitable prior to the installation being carried out.

Once we have processed your order, we will contact you and your appointed fitter to arrange a mutually convenient date for the installation of your new flooring.

Due to the nature of these services exact arrival and completion times cannot be guaranteed. You agree to pay the fitter the price as mutually agreed and payment is due immediately after completion of the installation. The price quoted is on the agreement that the fitter finds no faults or hindrances before any services takes place.

Unfortunately not all areas of the UK are covered by this service and you will be advised within a reasonable time if we cannot find a fitter for you. FlooringSupplies.co.uk cannot be held responsible for any consequential losses due to cancellation of agreed dates by the fitter.

Privacy and security

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes. We may contact you occasionally via email with offers and information that may be of interest to you, but you may unsubscribe from this service at any time by following the instructions within the email.

We realise how important it is to securely store any information that you provide. Therefore we maintain the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

If you have a query regarding privacy, please contact us.

All information gathered including any information given at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998.

Posting on our website

FlooringSupplies.co.uk reserves the right to remove or refuse to post any customer content that we consider inappropriate. If you do post content or submit material, unless we indicate otherwise, you grant FlooringSupplies.co.uk a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content. You grant FlooringSupplies.co.uk the right to use all information in connection with such content, if we so choose. This offer does not conflict with your right under the Data Protection Act 1998.

The views posted on our website represent those of the poster and are not the views of FlooringSupplies.co.uk. We will not be held liable for the content posted by our website users, though we may choose to remove their posts at our discretion.

Images posted in exchange for cash or credit against future orders must be of a suitable quality for us to publish on our website. We reserve the right to withdraw our offer if we consider images to be of a standard below which we would be happy to post on our website.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by FlooringSupplies.co.uk and whilst we endeavour to keep the information up-to-date and correct, if by mistake we misinform you about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, pricing, products, services, or related graphics contained on the website for any purpose, we will not be liable to supply that item to you, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct information to you so you can decide whether or not you wish to order the item.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of FlooringSupplies.co.uk. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, FlooringSupplies.co.uk takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright

This website and its content is copyright of FlooringSupplies.co.uk - © FlooringSupplies.co.uk 2011. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system

The First Name in Flooring

We’ve been supplying flooring online for the past 15 years, and we’ve picked up a thing or two from serving over 1.5 million satisfied customers. In fact, our history goes all the way back to 1935 (that’s 80 years!) and all of the expertise we’ve picked up along the way go straight into our products, our passion and ultimately, your floor. If you’d like to know a little more, then click below.

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What our customers say...

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Excellent in every way

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We’ve had over 1,000 reviews on Trust Pilot, earning us an overall rating of 9.2/10. We don’t like to brag or anything, but we think that’s pretty special

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