Frequently asked questions

General questions

• What should I consider when purchasing a floor?
• Do you offer a measuring/fitting service?
• Is there a price difference if I order online vs ordering over the phone?
• Do you price match with other suppliers?
• What do the warranties cover?
• Why are your prices so good compared to the high street? Are the products seconds?
• How do I measure my floor?
• What finishes are available?
• What wood species are available?
• What warranties are available?

Real wood and laminate floors

• What is laminate flooring?
• What is solid wood flooring?
• What is engineered wood flooring?
• What's wood construction flooring?
• What's a floating floor?
• What's the difference between laminate and real wood floors?
• What's the difference between solid and engineered wood floors?
• What's the difference between a lacquered and oiled finish?
• What different engineered board styles are available?
• Where is the flooring manufactured?
• Where does the flooring originate from?
• Which types of wood floors do you supply?
• What surface finishes are available?
• What is wood grading?
• What edging styles are available?
• What's a hardness rating?
• What are the different veneer thicknesses available?
• Do you support sustainable forestry?
• Do real wood floors increase home value?
• Is there a specie of wood that is more durable or longer lasting than another?
• What are the different stains available?

Carpets

• What are the properties of carpets you supply?
• Where can I fit natural carpet in my home?
• What are mountain grass carpets?
• What are seagrass carpets
• What are sisal carpets