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frequently asked questions
Contact details
Phone Number:
0800 999 8100
Email:
help@flooringsupplies.co.uk
frequently asked questions
General questions
What should I consider when purchasing a floor?
Do you offer a fitting service?
Do you supply samples?
Is there a price difference if I order online vs ordering over the phone?
What do the warranties cover?
Why are your prices so good compared to the high street?
How do I measure my floor?
What finishes are available?
What wood species are available?
What warranties are available?
Real wood and laminate floors
What is laminate flooring?
What is solid wood flooring?
What is engineered wood flooring?
What's wood construction flooring?
What's a floating floor?
What's the difference between laminate and real wood floors?
What's the difference between solid and engineered wood floors?
What's the difference between a lacquered and oiled finish?
What different engineered board styles are available?
Where is the flooring manufactured?
Where does the flooring originate from?
Which types of wood floors do you supply?
What surface finishes are available?
What is wood grading?
What edging styles are available?
What's a hardness rating?
What are the different veneer thicknesses available?
Do you support responsible forestry management?
Do real wood floors increase home value?
Is there a specie of wood that is more durable or longer lasting than another?
Carpets
What are the properties of carpets you supply?
Where can I fit natural carpet in my home?
What are mountain grass carpets?
What are seagrass carpets
What are sisal carpets
Vinyl
Do you sell completely white/black vinyl?
Is all Vinyl customisable?
What's the best way to clean Vinyl flooring?
What about a border?
Is our vinyl slippery?
Will our vinyl stain?
What are the different vinyl wear layers?
Preparation and Installation
Can your real wood flooring be installed over Linoleum and be used on stairs?
My concrete floor has a few low spots in it and I was wondering what to use to solve this problem?
Do you have to install your real wood flooring under existing cabinets?
Is it possible to install floating real wood flooring over concrete?
If there were a crack in the concrete, would it cause problems with a floating floor installation?
How does my subfloor determine which floor I can go for?
Can a real wood 'floating floor' be fitted under kitchen appliances?
Can I fit laminate floor over underfloor heating?
Can your products be used with water based underfloor heating systems?
Can I use my existing underlay for laminate?
How do you keep the planks in a floating real wood floor from separating during installation?
Must the subfloor be completely even or will some irregularity be tolerated when fitting?
How much of an irregularity (drop or rise) can there be in an existing sub floor before installing your real wood flooring?
Maintenance
How can stains be removed from real wood floors?
What's the best way to clean wooden floors?
What's the best way to clean Vinyl flooring?
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0800 999 8100
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