Advice Centre

Answers to your questions & tips for the finding the right floor for you

Delivery of your order

Deliveries are made on your requested day approximately between the hours of 8am to 6pm. Unfortunately requests for an E.T.A (Estimated Time of Delivery) are at the couriers discretion. Where possible we will advise you at the time of order of approximate delivery lead-times, exceptions may apply.

All delivery services could be made on a lorry or a van so it is assumed that the delivery address will be accessible. If there is likely to be a problem please inform us at the time of order to discuss alternative delivery options.

If your order arrives as arranged but we are unable to deliver because you are not home, or there is inadequate help available, or the goods are refused you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed deliveries is a £ 85.00 70.84 minimum or £ 0.70 0.59 per kg, whichever the greater.

It is important to check the packaging for any visual damage to the goods and sign for your order on arrival. If you are unfortunate enough to receive damaged goods or there are missing items, please make sure it is noted on the courier?s paperwork. We also strongly suggest that you contact us directly as soon as possible to make sure we are aware of the problem.

We cannot be responsible for any consequential losses, therefore we advise against booking installers until goods have been received and checked.

Standard delivery is made to the kerb side due to insurance guidelines so please arrange for adequate help to carry goods into your property.

Deliveries made outside mainland UK may incur extra delivery charges which you will be advised of before confirmation of the order.

The First Name in Flooring

We’ve supplied over 100 million pounds worth of floors during our 18 years online, and we’ve picked up a thing or two from serving over 1.5 million satisfied customers. In fact, our history goes all the way back to 1935 (that’s 80 years!) and all of the expertise we’ve picked up along the way go straight into our products, our passion and ultimately, your floor. If you’d like to know a little more, then click below.

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What our customers say...

Great service

"Very pleased with the service that was provided helpful staff and prompt delivery, overall will use again without a doubt."

Excellent in every way

"I've used flooring supplies several times and feel the service I got was excellent every time."

We have a rating of
9.2 out of 10 on trust pilot

We’ve had over 1,000 reviews on Trust Pilot, earning us an overall rating of 9.2/10. We don’t like to brag or anything, but we think that’s pretty special

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