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Frequently asked questions (FAQs)

Have a question? Refer to our frequently asked questions(FAQs) to see if it's been answered or see our guides below

Troubleshooting a floor

Accessories

What else do you need apart from the floor? Use our accessories guide to find out

Delivery process

When and where can we deliver? Our delivery process and lead times explained

Payment process

How can I pay for my order? Read our payment information guide

Privacy policy

How safe are my personal details? We have a strict security policy to safeguard your details. You can read more about our privacy and security policy here.

Samples

We offer an extensive sample service, most samples are free and posted first class.

Fitting a floor

Did you know we now offer an installation service across most of the UK? Find out more about our flooring installation service or call us on 0871 876 54321

Fitting the floor yourself? Let our guide to fitting a floor show you how

Maintaining a floor

How can you best look after your floor? Find out from our guide to maintaining a floor

Glossary

Faced with jargon when buying a floor? Let our glossary help

Our returns policy

Is your purchase refundable? Can you cancel your order? Read our returns and cancellation policy to find out

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